Reviews

Review Details

• Review fromAbbie H

  Date: 07/06/2023

  1 star

  Abbie H

  Date: 07/06/2023

  I have been a customer for several years. The last year has been a joke with nonstop issues and no resolution in sight. I order my son's milk from Thrive and every single order has an issue. The package goes missing, arrives smashed or damaged due to poor packaging, leaking or moldy. Unacceptable. This is FOOD/DRINKS. It should never arrive this way. Each time you try to speak to management you are given a $5 credit and replacement order is sent. Basically you start the whole process over again and your order is still missing. Overall, I don't see how this is acceptable or safe business practices knowing Food is missing for weeks on end and sitting who knows where and arriving late/or never at all.

  Thrive Market, Inc.

  Date: 09/06/2023

  Thanks for your feedback, ****** We're sorry to hear about your order experience. This is certainly not the experience we intended you to have with our delivery partners, and for this we do apologize.  If you still need help with your account or order, please feel free to reach out to our 24/7 live chat. Thanks for giving us a try! 

• Review fromJen C

  Date: 07/03/2023

  1 star

  Jen C

  Date: 07/03/2023

  Don't sign up for a membership. If you ever want to cancel, they will do everything they can to keep you as a member. They have a 30 day money back guarantee. I signed up and cancelled in the same day. It took me over an hour in chat and then phone calls to cancel and I still haven't seen my refund.

  Thrive Market, Inc.

  Date: 09/06/2023

  Thanks for taking the time to provide your feedback. We're sorry to hear about the troubles you faced while attempting to cancel your account. We collect feedback during the process so we can improve the overall experience for all our members.We truly value your membership with us, but should you decide to cancel, our ****** Services team can assist you. We appreciate you giving us a chance!
  
  

• Review fromMarlene L

  Date: 06/30/2023

  1 star

  Marlene L

  Date: 06/30/2023

  I had to repeatedly ask to have my membership cancelled. I was charged for another year of membership when I did not request it. This is a deceptive practice and goes on with other companies and should be illegal.

  Thrive Market, Inc.

  Date: 09/06/2023

  Thanks for your feedback, it is greatly appreciated. We regret that you encountered difficulties while trying to cancel your account. While we genuinely hope you find our membership valuable, you always have the option to cancel your account through our ****** Services team. We appreciate you giving us a try!
  
  

• Review fromClint M

  Date: 06/22/2023

  1 star

  Clint M

  Date: 06/22/2023

  Questionable methods of getting and keeping membership fees. They hide behind the fine print but present there are no worries in their sales funnel. Very misleading.

  Thrive Market, Inc.

  Date: 09/06/2023

  Thanks for sharing your feedback with us, *****. We apologize for any inconvenience you experienced while attempting to cancel your account. Although we hope you see the benefits of being a part of our community, please remember that you have the flexibility to cancel whenever you wish by contacting our dedicated ****** Services team. Your support means a lot to us!
  
  

• Review fromTracy R

  Date: 06/20/2023

  1 star

  Tracy R

  Date: 06/20/2023

  I worked for Thrive Market and they are as dishonest with their employees as they are their customers. I would not recommend joining because I know for a fact that they are overpriced and you can shop locally for less. Plus they auto renew your membership and trying to cancel is almost impossible. They have also recently made it to where you can't even read their reviews on *********

  Thrive Market, Inc.

  Date: 09/06/2023

  Thank you for your valuable feedback. We understand that you faced challenges while trying to cancel your account, and we sincerely apologize for any inconvenience caused. Our goal is to provide you with a great membership experience, but if you ever wish to cancel, our ****** Services team is here to assist you promptly. We appreciate the opportunity to serve you!
  

• Review fromAdrian L

  Date: 06/20/2023

  1 star

  Adrian L

  Date: 06/20/2023

  Predatory practices when attempting to cancel your membership.This company has decent sales and CAN provide value if you actually take advantage of sales. However, if you already have a good grocery store where you make your normal purchases, then this service is likely just another membership you will never use. My review is not knocking Thrive Market for their prices or their product selection. The 1 star rating is entirely due to their predatory member retention practices. An online membership service that can be signed up to easily through their website, should have an equally easy method to cancel said membership. That is not the case for Thrive Market. They have decided to use the same tactics that the ever-hated cable companies use, which is to force members to either get on the phone or use website chat to cancel your membership. I would not have an issue with this if when you requested to cancel your membership it was not met with endless sales pitches and added friction, but that is exactly what Thrive Market does. Thrive Market should make their cancellation process frictionless and not prey on people forgetting they have a membership until a $60 charge pops up on their credit card statement.

  Thrive Market, Inc.

  Date: 09/06/2023

  Thanks for your feedback, it is greatly appreciated. We regret that you encountered difficulties while trying to cancel your ****************************** operates as a membership-based marketplace, providing members with access to discounted prices, exclusive sales, complimentary gifts, and more! For annual members, we offer a 30-day risk-free trial period, allowing you to cancel and receive a full refund at any point.While we genuinely hope you find our membership valuable, you always have the option to cancel your account through our ****** Services team. We appreciate you giving us a try!

• Review fromMagdalena V

  Date: 06/08/2023

  1 star

  Magdalena V

  Date: 06/08/2023

  Prices are not competitive and I haven't been able to cancel my membership when I tried. It should not be this hard to get a membership cancelled and on top of that be an auto renewal membership of $65+. I will block the charge on my credit card because I can't get a person to talk to!

  Thrive Market, Inc.

  Date: 09/06/2023

  Your feedback is valuable to us. Thrive Market operates as a membership-based marketplace, providing members with access to discounted prices, exclusive sales, complimentary gifts, and more! We extend our appreciation for your valuable feedback. We apologize for any inconvenience caused during the account cancellation process. As we strive to offer you a rewarding membership, please remember that you can cancel at any time with the support of our ****** Services team. Thank you for giving us the opportunity to serve you!
  
  

• Review fromAlicia H

  Date: 05/28/2023

  1 star

  Alicia H

  Date: 05/28/2023

  When purchasing an item, it was not clear anywhere at that time that an automatic draft for $59.95 would be for a membership. I did not want a membership. It was probably disclosed in a very small fine print somewhere. I do not like these hidden agendas. I had to dispute with my bank and cancel my credit card.I think they should be truthful up front in larger print the terms of their membership!

  Thrive Market, Inc.

  Date: 09/06/2023

  Hi ******, thank you for your valuable feedback and we apologize if the membership fee came as a surprise. Thrive Market operates as a membership, offering you access to discounted prices, exclusive sales, free gifts, and various other advantages. Should you have any questions about your account, don't hesitate to get in touch via our 24/7 online chat service.

• Review fromErin R

  Date: 05/15/2023

  1 star

  Erin R

  Date: 05/15/2023

  I was reasonably happy with the service until I realized the prices were not as competitive as I had thought. The cancellation process is excessively difficult. You have to spend 10 minutes chatting with a representative and receiving one marketing offer after another. Very unsatisfactory.

  Thrive Market, Inc.

  Date: 09/06/2023

  We are grateful for your feedback and apologize for the trouble you faced when trying to cancel your account. While we hope you continue to enjoy the perks of your membership, you are able to cancel with the assistance of our ****** Services team. Your support means the world to us, and we thank you for giving us a chance!

• Review fromB. M

  Date: 05/10/2023

  1 star

  B. M

  Date: 05/10/2023

  Total scam. Makes it hard to cancel your subscription, you must chat with a bot and tries to market more services.

  Thrive Market, Inc.

  Date: 09/06/2023

  We are grateful for your feedback and apologize for the trouble you faced when trying to cancel your account. While we hope you continue to enjoy the perks of your membership, you are able to cancel with the assistance of our ****** Services team. Your support means the world to us, and we thank you for giving us a chance!