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Business Profile

Property Management

Two Coast Living
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BBB Accredited BusinessNRRated by BBB

Reviews

This profile includes reviews for Two Coast Living's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.04

    Average of 181 Customer Reviews

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    Review Details

    • Beatriz M

      Date: 07/21/2022

      I planned to move in back on May 3rd, 2022. The apartment unit that was shown to me was very pretty and recently remodel. When I made my payment and got my keys and I enter the actual unit I was assigned it was NOTHING compared to what I was shown in the tour. (this is not even the worse part) I immediately went back and returned the keys, Aracely, there told me I could return the unit and the keys, and I would get a refund for my first month payment and deposit the only thing I wouldn't get back was my application fee ($350). Which is ridiculous but I didn't care as long I wasn't stuck with the ugliest unit for the most ridiculous price. As of today 07/21/22, I have not gotten my refund. This has caused financial troubles for my family. I had to stay at friends' houses and even rented an RV until I got some money to rent another apartment. I sent multiple emails to Aracely asking for a resolution and until this day I have no response from her. I contacted the local office multiple times as well. I been told by an employee named "****" that he has no control over the refund to take it up with corporate. I been hanged up more than once and I been lied to by every employee at the local office. First time they said the check was sent to the wrong address to wait 30 days, the second time they said one more week. Today I was told to wait 2 extra weeks or to call corporate. I did call but there was no answer, and no voicemail option. No one has apologized for anything, and they treat me like my issue does not matter. I will like an apology and my refund. New staff is needed in that office they are terrible.

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