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Business Profile

Purses

Hale Bob

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a blouse I purchased for $134.00. I have tried to contact the company via email, phone call, and their online chat function, as well as social media. No reply. I have not received a refund for the returned blouse. I have attached proof of delivery of returned blouse and also the communication that I have tried to have with the company.

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #***** I never received dress - ***************** in ******, $388. I have been trying to contact this business for 6 days, and I have heard back from them 1 time and they let me know that they would be getting back to me by the end of the business day, which they did NOT do. Im starting to feel very frustrated and a bit alarmed, reading the other negative reviews here on BBB.I paid almost $400 for a dress that I have not received and Im not able to get ahold of this company. There is no contact phone number. The other 2 dresses that I did receive have a ridiculous fit - HUGE. So I definitely need to return them and Im concerned that Im going to have an issue with that as well because of the extreme difficulty in getting ahold of anyone with this company. My next move will be filing a claim with the credit card company.

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a dress from Hale Bob on 8/19/2023 for over $300. Dress did not fit, so I shipped it back to return. Tracking says it arrived on 8/31/2023. I have not received a refund or any communication from Hale Bob. I have called and left messages and sent several emails that have all been ignored. I ended up disputing the charge with my credit card company.

  • Initial Complaint

    Date:09/05/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a $344 dress and due to fit, sought return within 8 days of receipt following the return instructions on their website. The instructions state you must receive a return authorization before you can ship back the return. Sent email requests for return authorization on Aug 17, 23 and Sept 5th. Per yelp reviews of Hale Bob in LA (which is now closed), the lack of response and honoring their return policy goes back to 2015, which may be why they moved their presence online (easier to evade). Regardless, consumers must be aware that Hale Bob does not honor their return policy, so you are stuck with whatever you buy off their website.

    Business Response

    Date: 09/27/2023

    i have searched for email from the customer and see that we have replied in two occasions one August 18th and September 5th.  we are currently still waiting for goods to be returned. once we have received we will issue a refund to the original method of payment.

     

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