Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Netflix, Inc.

  121 Albright Way Los Gatos, CA 95032-1801

• 

  Netflix

  PO Box 9500 Manchester, NH 03108

• 

  Netflix, Inc.

  PO Box 49021 Ellenton, FL 34222

• 

  Netflix, Inc.

  4141 S. Arizona Ave. Chandler, AZ 85248

• 

  Netflix, Inc.

  PO box 69050 Harrisburg, PA 17106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a home interior and exterior security system and automations. Because if all this I have two internet plans. To support my home security systems. The plan downstairs is for one half of the security system and automations along with 2tvs and computer. Upstairs internet plant is for the other have of the security system and automations along with 2-3tvs and all the cellphones, and tables. The bandwidth for tge down stairs plan is maxed out. Prior to Netflix changing the way they track users accounts my ******************** service was find with the split internet up address for Netflix. Since the change it keeps telling me the devices is not in the house hold account. The billing address for next flux is the same for my internet plans. If Netflix can track that the accounts are being used outside of the house hold. Why cant they track the im using Netflix inside the same household. They we basically telling me that since the changes I have to either downgrade/ or stop using half of my security system to have all devices on Wi-Fi plan. Last year they told me to pay an additional 8-10 to add more users. Why would I add more users when Im the Netflix account holder, im not paying more to all myself to access something im paying for. I have this problem every 2-3mo saying my devices are not on my household account. I was just watching Netflix in my bedroom this morning, came from church watched nextflix downstairs, and come back upstairs before bedtime to watch Netflix not the device isnt in my household account. This needs to be fixed immediately. They need to find a way to add more than one Wi-Fi account to an account if it can be proven they Wi-Fi is at that one location. This is aggravating, and upsetting when a customer is paying for a service that keeps getting interrupted. They cant figure out how to resolve this issue but they seem to raise prices every 2-3years

  Business Response

  Date: 05/22/2025

  May 21, 2025
   
  Complaint Case #: 23347600
  Consumer: ****** ********
   
  Thank you for bringing this inquiry to our attention.
   
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
   
  We encourage ****** ******** to review our *********** Article, ****************************************************** for further information on Netflix says This device isnt part of your Netflix Household
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23347600
  
  I am rejecting this response because:

  ****************************************************** for further information on Netflix says This device isnt part of your Netflix Householddoes not resolve my issue  

   The problem is that Ive had 2 internet plans for my home prior to Netflix changing their policy to track those who are using Netflix by borrowing account outside of the account holders house hold  

  As I have stated before my exterior security system, my 2 tvs, computer, automation system, exterior lights, and printer uses all the bandwidth in the first floor internet plan. 
  

  The interior surveillance video/ audio cameras with DVR, 3 video game systems, 4 tvs, 3 wireless cable boxes, 2 cellphones, two tablets, A/C thermostat, sprinkler system are all on the 2nd internet plan and takes up all the bandwidth. 
  

  NetFlix wants me to out all my devices on the same internet plan  Ive explained to them several times over the last ***** months The bandwidth it split evenly and I cant put all the devices on one internet plan (IP address)  

  if I was to move all 6TVs on one internet plan then I wont have enough bandwidth to support it because of my security system down stairs and same with tv internet plan if I tried to out all the TVs on the 2nd internet plan  

  they suggested a few months ago that I pay an additional 8 dollars or whatever tge price is to pay to add in more people  I refused because Im the only one using the devices on my account  recently tge told me to select that im traveling  im dont like that option either because every time I try to use Netflix I will have to going through the hassle of lying saying im travel when Im in my own home  i just went from downstairs to upstairs  

  This is an ongoing issue. The Netflix would work upstairs and down stair then after a few months 2-3 it stop working upstairs saying the device is not registers to the household. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/26/2025

  May 26, 2025
   
  Complaint Case #: 23347600
  Consumer: ****** ********
   
  Thank you for your follow up.
   
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
   
  As such, we will no longer provide additional responses for this case.
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Netflix account was terminated in early December 2024. However, in this past month while reviewing my bank statements, I discovered Netflix billed me $25.95 every month from January thru May 2025! Now, I have had to cancel my bank card because of their stealing efforts!

  Business Response

  Date: 05/16/2025

  We would like to thank **** ******** for contacting Netflix. 
   
  For immediate assistance we advise them to contact our **************** at *************************************************
   
  For additional resources, please proceed as follows:
   
  Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
   
  Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
   
  Sign-in Help - If they would like to reset their password, please visit (************************************************)
   
  Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
   
  Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
   
  Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
   
  How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
   
  Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
   
  If they have any questions or concerns, please contact us through the methods listed above.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23336368
  
  I am rejecting this response because: 1. it appears to be boilerplate from an AI; it does not address the issue or my communication I sent to the BBB. 2. There response is what you get from their website, of which I have already used with nothing but total failure on their part,(e.g., I used the website to cancel my account; the account was cancelled and then reestablished without my authorization) 3. There is no interest, sincerity within their response - it did not address the issue and it is their instructions from a failed website.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/20/2025

  May 20, 2025
  Complaint Case #: 23336368
   
  Thank you for your follow up.
   
  Based on the information provided and our review of the situation, we have found no evidence of the member contacting our **************************** We advise the member to refer to the resources provided in our response on May 16, 2025.
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23336368
  
  I am rejecting this response because: I did my due dilegence and unsubscribe my account withing your website. How convient it is for you to lie, send no confirmations, allow no correspondence; you just ignore the termination request or restart the billing without new or annual authorization from the customer. ******* and Tubi along with many others have replaced you. I will not do business with you again. BBB, Netlix should be dropped in its rating!
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While NOT signed-in to Netflix, viewing this link ***************************************************** presents details and promotional language encouraging the user to sign up for ******************** with the implication that they will gain access to the featured content, "Voltron: Legendary Defender".However, if viewing said link while signed-in to Netflix, there is no way to watch the show. While still signed in, if one searches on Netflix for "Voltron" they will not be presented with any relevant ********** the attached file "SCREENSHOT_A" you will find NO elements indicating that the show is not available on Netflix. Instead, there are indications that the show is actually available on Netflix, such as the **** document's title element:"Watch" being the keyword there, because you cannot watch "Voltron: Legendary Defender" on Netflix. This is shown in "SCREENSHOT_B".This feels tantamount to false-advertising, thus my complaint.Shows that ARE available on Netflix will show a list of episodes on pages such as the aforementioned link, which is a positive indication that the show can be watched on Netflix. However, the absence of an episode list is NOT a negative indication. Given that there is no negative indication on the page, but there IS some positive indication, and that the page also promotes signing up for Netflix, I again state that this feels tantamount to false-advertising.I encountered the aforementioned link after searching "Voltron where to watch" on ************** -- Netflix's page is the second result as shown in "SCREENSHOT_C". This is not within Netflix's control of course, nor am I holding it against Netflix that ************** is showing an outdated description of the page. I only include this information to demonstrate that I encountered the aforementioned link organically.

  Business Response

  Date: 05/15/2025

  We would like to thank **** ****** for contacting Netflix. 
   
  For immediate assistance we advise them to contact our **************** at *************************************************
   
  For additional resources, please proceed as follows:
   
  Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
   
  Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
   
  Sign-in Help - If they would like to reset their password, please visit (************************************************)
   
  Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
   
  Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
   
  Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
   
  How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
   
  Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
   
  If they have any questions or concerns, please contact us through the methods listed above.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 05/15/2025

  Complaint: 23329641
  
  I am rejecting this response because none of Netflix's suggestions are relevant to my complaint.  Even the help center and the other links in the footer of the main site do not give me recourse to address my complaint.  The customer support number is not relevant as I do not need assistance of any sort.
  
  My complaint is about how Netflix is conducting an aspect their business and I will continue to seek a resolution via the Better Business Bureau.
  
  Sincerely,
  **** ******

  Business Response

  Date: 05/19/2025

  May 19, 2025
  Complaint Case #: 23329641
   
  Thank you for your follow up.
   
  Unfortunately, we are not able to locate an account based on the information provided.
   
  To further investigate this matter, we kindly ask the consumer to contact our *************************** at ************************************************************************ and provide our agents with the email address associated with their Netflix account or exact method of payment associated with the charges to attempt to locate the account and resolve the issue.
   
  Please know that for security purposes, members need to pass a standard authentication process in order for our **************** representatives to take actions on an account.
   
  Thank you for understanding.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 05/20/2025

  Complaint: 23329641
  
  I am rejecting this response because I do not need to provide account information as it is not relevant to my complaint.  My complaint is about how Netflix is conducting an aspect of their business in a public-facing manner; to those not signed in and to those without accounts at all.
  
  Sincerely,
  **** ******

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently received a concerning email from Netflix. I have never opened an account with them, yet the email from a ***** ******** suggests that I not only had but ordered $400 of equipment from them this morning. I am at work and know for a fact, I didn't order anything and certainly not for that amount. I could not afford to. Because I have never opened an account, I cannot get access to warn of the fraud.

  Business Response

  Date: 05/14/2025

  We would like to thank ******* ********* for contacting Netflix. 
   
  For immediate assistance we advise them to contact our **************** at *************************************************
   
  For additional resources, please proceed as follows:
   
  Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
   
  Phishing or suspicious emails or texts claiming to be from Netflix - For information regarding Phishing or suspicious emails or texts claiming to be from Netflix, they can visit (*****************************************************)
   
  Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
   
  Sign-in Help - If they would like to reset their password, please visit (************************************************)
   
  Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
   
  Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
   
  Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
   
  How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
   
  Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
   
  If they have any questions or concerns, please contact us through the methods listed above.
   
  Sincerely,
  Netflix

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long-time Netflix customer, and my account was compromised on April 21, 2025. Unauthorized changes were made to my email and payment method, exposing my financial information. Despite confirming my identity, Netflix denied me access to my own account and issued only a one-month refund.I submitted a detailed complaint requesting a full investigation, data deletion, and a refund for all months I was a customer. ******************** has failed to respond or resolve this situation. I am now requesting assistance through the Better Business Bureau to hold Netflix accountable and receive a fair resolution.

  Business Response

  Date: 05/15/2025

  May 15, 2025
  
  Complaint Case #: 23299041
  Consumer: Breeunta ********* *******
  
  Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
  
  Sincerely,
  Netflix
  

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Netflix, Inc.Category: Billing/Collection Issues Desired Resolution: Billing Adjustment or Refund I am submitting this complaint regarding Netflix due to inconsistent and misleading information provided by their customer service about a recent price increase on my account.On 05/06/2025, I contacted Netflix customer service after noticing an unexpected price increase. The first representative I spoke with informed me that the price increase was due to a global adjustment for all customers. However, a second representative claimed the increase occurred because I had allegedly added another person to my account, which is completely false. I did not add anyone, and my account usage remains the same.This conflicting information is confusing and unprofessional. I simply asked to remain on the basic plan I originally selected, but was met with scripted responses rather than honest, helpful communication. I did not authorize any changes or upgrades to my plan, and I feel I am being unfairly charged.Stop taking money out of my account. I am requesting a full review of my account, a correction of any unauthorized charges, and a refund for any overpayment caused by the inaccurate account ******************************* ************

  Business Response

  Date: 05/22/2025

  May 22, 2025
  
  Complaint Case #: 23292415
  Consumer: ******* *******
  
  Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
  
  Sincerely,
  Netflix
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security - My daughter moved from my household to her own place. She orders Xfinity and then I notice I am no longer being billed for my Netflix account. I go look at my account and it says that it is being billed by xfinity and to contact them. I dont have xfinity so they wont talk to me. So now I have to jump through hoops to get my own dang billing corrected. I have to wait for my daughter to cancel and then they say it will revert to my billing. It shouldnt have happened in the first place. My daughter is not on my Netflix billing and has nothing to do with it for them to just automatically start billing my Netflix to her????

  Business Response

  Date: 05/23/2025

  May 23, 2025
  
  Complaint Case #: 23288984
  Consumer: **** **********
  
  Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
  
  Sincerely,
  Netflix
  

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23288984
  
  I am rejecting this response because:

  The reason I filed the complaint is they already worked with me and told me I had to have my daughter cancel with xfinity in order for my original billing method to resume. That is unacceptable as they NEVER should have changed my billing method in the first place. I should be able to change MY billing without a third party and they should not let xfinity change anything!!!!
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 05/26/2025

  May 26, 2025
  Complaint Case #: 23288984
  
  Thank you for your follow up.
  
  Please understand, we thoroughly investigate matters raised by our members.
  
  Based on the information provided and our review of the situation, we have provided our response to this member on May 23, 2025. We kindly advise the member to find details in our previous response. We sincerely ask you to close the case as this dispute is resolved.
  
  Thank you for understanding.
  
  Sincerely, 
  Netflix
  

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a complaint regarding charges applied to my account for ******************** service, despite the fact that no Netflix account was ever created or activated under my name through your company with a subscription through ********** March 2025, I realized I was being charged twice for a Netflix account one through ******* and one through ***** pay. I called your company and was informed I did not have a Netflix Account set up with the billing from *******. I also realized that I did not have the equipement to support a Netflix account through *******. I returned all equipment in March of 2022 yet ******* continued to bill me for this service and your company continued to accept payment for this service until I cancelled it in March 2025. Accepting payment for a service that was not provided constitutes a serious breach of trust and may violate consumer protection standards. I am requesting the following actions:A full refund for all charges related to Netflix on my account for payments accepted from *******. Immediate termination of any unauthorized or inactive Netflix service tied to my account through comcast.Please respond within 14 days to confirm these actions have been taken. Thank you for your attention to this matter. I look forward to your prompt response.

  Business Response

  Date: 05/05/2025

  We would like to thank ******* ******** for contacting Netflix. 
   
  For immediate assistance we advise them to contact our **************** at *************************************************
   
  For additional resources, please proceed as follows:
   
  Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
   
  Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
   
  Unrecognized or unauthorized charges from Netflix  - For information regarding Unrecognized or unauthorized charges from Netflix, please visit (****************************************************)
   
  Netflix Billing through Apple - For information regarding Netflix Billing through *****, please visit (*****************************************************)
   
  Netflix Billing through ******* Xfinity - For information regarding Netflix Billing through ******* Xfinity, please visit (*****************************************************)
   
  Using Netflix with a ******* Xfinity Package - For information regarding Using Netflix with a ******* Xfinity Package, please visit (******************************************************)
   
  Sign-in Help - If they would like to reset their password, please visit (************************************************)
   
  Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
   
  Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
   
  Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
   
  How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
   
  Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
   
  If they have any questions or concerns, please contact us through the methods listed above.
   
  Sincerely,
  Netflix

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have not been able to use netflix service for a month now. I have tried to use the support function but I am diverted to a foreign call center saying that they're working on my problem and they promise for it to be fixed, only for it not to be fixed. the account is under the email address ******************** please CALL ME (do not email) ************. Thank you

  Business Response

  Date: 05/14/2025

  May 14, 2025
  
  Complaint Case #: 23259495
  Consumer: ******** ******
  
  Thank you for bringing this inquiry to our attention.
  
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 
  
  We encourage ******** ****** to review our *********** Article, ***************************************************** for further information on Netflix says You have reached the yearly download limit for this video.
  
  We hope you find this information helpful. 
  
  Sincerely, 
  Netflix
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is the constant interruptions of my shows asking if I am still watching. I pay a monthly service to Netflix and have for many years. If I wish to leave Netflix playing all day and night that is my business alone. I fell that interrupting my television experience and shutting down my Netflix it I don't answer in a timely fashion would be considered theft of services on Netflix part.

  Business Response

  Date: 04/29/2025

  We would like to thank **** ***** for contacting Netflix. 
   
  For immediate assistance we advise them to contact our **************** at *************************************************
   
  For additional resources, please proceed as follows:
   
  Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
   
  Why Netflix asks, 'Are you still watching? - For information regarding Why Netflix asks, 'Are you still watching?, please visit (******************************************************)
   
  Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
   
  Sign-in Help - If they would like to reset their password, please visit (************************************************)
   
  Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
   
  Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
   
  Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
   
  How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
   
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