Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

964 total complaints in the last 3 years.
315 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay with prepaid **** card. I used a prepaid card I have used before. It wouldn't go through. The payment is $17.99. I put $20.00 on the card. It wouldn't go through. I swore it was the card company and cussed them out. Only to find it was Netflix. They said there needed to be $36.00 on the card. I let them have it. I asked for what. I then said you know what it doesn't matter. There is more than enough for the payment. Either take it or lose a customer. Needless to say they took it. But still why put a customer through all that bs? I am seriously thinking of switching to another service.
Business Response
Date: 04/23/2025
April 23, 2025

Complaint Case #: 23219767
Consumer: ***** ******

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We pay for a premium household account at ********************. Our family includes my husband, two daughters, and me. Our oldest daughter is a college student at a school in a different state. Netflix is keeping her from using our account because she does not have her device on the same wifi. It seems like Netflix is trying to cheat families by making them pay extra for their children's devices when those children are away at school. Netflix customer service has a work around that requires my husband, whose email and phone are tied to the account, to receive a code and send it to her everytime she wants to watch something. That, to me, is making the contract for their service overly burdensome and the "household" description of the plan deceiving.
Business Response
Date: 04/22/2025
We would like to thank **** ******* for contacting Netflix.

For immediate assistance we advise them to contact our **************** at *************************************************

For additional resources, please proceed as follows:

Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)

Sign-in Help - If they would like to reset their password, please visit (************************************************)

Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)

Privacy and Security - For information regarding privacy and security, please visit (******************************************************)

Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form

How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)

Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)

If they have any questions or concerns, please contact us through the methods listed above.

Sincerely,
Netflix
Customer Answer
Date: 04/24/2025

Complaint: 23216406

I am rejecting this response because: This is a canned response and the information provided does not remotely address the problem that I complained about.

Sincerely,

**** *******
Business Response
Date: 04/24/2025
April 24, 2025
Complaint Case #: 23216406

Thank you for your follow up.

Unfortunately, we are not able to locate an account based on the information provided.

To further investigate this matter, we kindly ask the consumer to contact our *************************** at ************************************************************************ and provide our agents with the email address associated with their Netflix account or exact method of payment associated with the charges to attempt to locate the account and resolve the issue.

Please know that for security purposes, members need to pass a standard authentication process in order for our **************** representatives to take actions on an account.

Thank you for understanding.

Sincerely,
Netflix
Customer Answer
Date: 04/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will follow up directly with Netflix.

Sincerely,

**** *******
Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Netflix has been charging me for an extra member since 09/2024 which i never selected, signed up for or agreed to, sounds like a major scam. I contacted today and they were only able to refund three charges. I need to be fully refunded for these charges back dating to 09/2024
Business Response
Date: 04/30/2025
April 30, 2025

Complaint Case #: 23200532
Consumer: ***** *****

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We encourage ***** ***** to review our *********** Article, ***************************************************** for further information on How to keep your account secure

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 04/30/2025

Complaint: 23200532

I am rejecting this response because: it was not handled hence why I filed this. You fraudulently charged me for months and have refused to refund me all the charges!

Sincerely,

***** *****
Business Response
Date: 05/02/2025
May 2, 2025

Complaint Case #: 23200532
Consumer: ***** *****

Thank you for your follow up.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

As such, we will no longer provide additional responses for this case.

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 05/02/2025

Complaint: 23200532

I am rejecting this response because: Since I had to open a BBB claim clearly was not handled and you fraudulently charged me for months.

Sincerely,

***** *****
Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was upgraded to a more expensive account twice without knowledge or consent. I requested a refund for the 6 months in which I was billed for this, which is the time it took me to realize the mistake as my account is on auto-pay. Netflix declined to give me a refund.
Business Response
Date: 04/30/2025
April 30, 2025

Complaint Case #: 23198865
Consumer: **** ******* ***

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We encourage **** ******* *** to review our *********** Article, ***************************************************** for further information on Why your Netflix price changed.

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 04/30/2025

Complaint: 23198865

I am rejecting this response because:
I already contact the help desk and was not given sufficient response. To reiterate, this is the 2nd time Netflix increased the price without notifying me. I am not interested in why the price was increased.

Sincerely,

**** ******* ***
Business Response
Date: 05/02/2025
May 2, 2025

Complaint Case #: 23198865
Consumer: **** ******* ***

Thank you for your follow up.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

As such, we will no longer provide additional responses for this case.

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:04/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Netflix added another account on my account 30 minutes after I paid for my service and when I called the supervisor was rude and refused to fix the problem after 9 days of service the second account was never activated or used because Netflix assumed I myself was an additional person trying to steal money and upgrade my account from the 7.99 plan forcing customers into higher plans by force and stealing money out of their accounts without their knowledge
Business Response
Date: 05/02/2025
May 2, 2025

Complaint Case #: 23198115
Consumer: ********* ****

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix
Initial Complaint
Date:04/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
"you have every means too as a sup to resolve an issue 8:07 PM A Also about the ***** period we cannot provide any ***** period unfortunately, Anything else I can help you with Netflix before closing the chat?Abdul 8:07 PM call me back 50 ********** 8:07 PM A Okay! We cannot provide any call back, Thank you for contacting Netflix, I'm closing this chat." If you have any concerns, please visit ******************************* to save time contacting back with us. Thank you for being a part of the Netflix family. "Stay Safe."Abdul 8:08 PM i am asking for sup call back that was never completed screen grab sending to coorp 8:08 PM A Because that is never a option.***** 8:08 PM Your csr set incorrect expecations for a call back and you are short with the client I am not rude or demeaning i am asking for a callback as i have from the begining i will happily share my experiences with corp after this with my complaint Sup Supervisor I am asking for a resoultion to my concerns via a call back you do not have to end my chat as if I did something to you but be a loyal customer for years
Business Response
Date: 04/11/2025
April 11, 2025

Complaint Case #: 23179965
Consumer: ***** ***

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We encourage ***** *** to review our *********** Article, **************************************************** for further information on "Netflix says 'Your account is on hold because of a problem with your last payment.'"

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:04/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Netflix Please give me the original copies of Texas Chainsaw Massacre and The Conjuring back , they belong to my property Library pursuant 2014-00037088 . Also you need to refil the Nalobox on 48 minutes 13 secs , Season 4 , Episode 11 as I sent you the physical flyers from ****** Direct for you to put but the disclosure for ********* and ******** Waffle Hot Plates (Season 3 , Amerex Gamewell what we do and do not cover). Zurich Example: Numbers Appearing that were Arbitrated (800QuitNow)This concludes our Notice with You and Redbox.
Business Response
Date: 04/08/2025
We would like to thank ******* Law for contacting Netflix.

For immediate assistance we advise them to contact our **************** at *************************************************

For additional resources, please proceed as follows:

Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)

Sign-in Help - If they would like to reset their password, please visit (************************************************)

Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)

Privacy and Security - For information regarding privacy and security, please visit (******************************************************)

Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form

How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)

Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)

If they have any questions or concerns, please contact us through the methods listed above.

Sincerely,
Netflix
Initial Complaint
Date:04/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute and request a refund for ongoing charges to my account related to an extra user fee that began in June 2024. I did not authorize this add-on, and it was applied to my account without my ********** March 2025, I contacted your customer service team regarding this issue and was only offered three months worth of refunds, despite the fact that these charges have been applied for nearly ten months. I find this unacceptable and unfair, especially given that I hardly use Netflix and would have noticed and disputed this charge much earlier if it had been clearly *************** continue charging for a service I did not authorize feels deceptive and borders on fraudulent activity. I am respectfully requesting a full refund for all extra user charges dating back to June *********** escalate this matter for proper review and provide a timely resolution. I look forward to your prompt response and the correction of this billing error.
Business Response
Date: 04/09/2025
April 9, 2025

Complaint Case #: 23166519
Consumer: ******** Arrazola ****

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 04/09/2025

Complaint: 23166519

I am rejecting this response because: I didnt authorize the additional charges.

Sincerely,

******** Arrazola ****
Business Response
Date: 04/11/2025
April 11, 2025

Complaint Case #: 23166519
Consumer: ******** Arrazola ****

Thank you for your follow up.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

As such, we will no longer provide additional responses for this case.

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:04/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my subscription with Netflix, which was provided through my cell phone service, because of Netflixs' ever increasing rates. A few days later, I recieved an email stating that Netflix, without my permission and clearly after I had canceled my subscription with them, tried to charge a card i previously had on file.
Business Response
Date: 04/09/2025
April 9, 2025

Complaint Case #: 23164234
Consumer: ****** *****

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been being charged for 2 accounts. I tried to call to resolve. I used one account under **************** and was told there was another account in my name using my debit card. They said that they couldnt tell me the email address using it. And they wont refund the second account. Looking to find out who was using it.
Business Response
Date: 04/23/2025
April 23, 2025

Complaint Case #: 23159774
Consumer: **** ********

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix

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Netflix, Inc. is NOT a BBB Accredited Business.