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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netflix, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 964 total complaints in the last 3 years.
    • 315 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon, I have been a Netflix customer since 2018 and had the same credit card on file since then never missing a payment. On March 27, my Netflix disconnected my service, unknown what happened I contacted customer support to inquire about the disconnection. I was told that my credit card was removed due to fraudulent activity, my account was turned off for a lack of payment need to put a new credit card on file. I asked several questions in regards to the fraudulent activity, which they refuse to answer. I attempt to call him back another time and still receive the same results. I am trying to find out if my credit card is compromised or was this a Netflix data breach?They did not contact me in regards to the illegal fraudulent activity and they knew about it. Customer support claim the system did. They were rude, disrespectful, and treated me like I was dumb. This lack of transparency raises a lot of questions about their unethical, business practices. Their lack of transparency, suggest to me that there was a potential data breach that they do not want to publicize. I did not want to take this route, but their dishonest disrespectful illegal behavior forced my hand. The only thing I was trying to find out are as followed.1-is my credit card compromise or was Netflix responsible for this leak?2-why didnt Netflix contact me regarding the illegal fraudulent activity?3-why did Netflix repeatedly lie, disrespect, and treat me like I was dumb?4 how many other customers have been damaged by this deceitful behavior?Please contact me back on the phone number or email address provided.

      Business Response

      Date: 04/22/2025

      April 22, 2025

      Complaint Case #: 23157535
      Consumer: ****** *******

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:04/02/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netflix is charging us for a second account that they say was compromised so a new account was created using the same email address. They said that someone must have logged into my account in December and changed the email address (Which they said I should of received an email) Which is no where to be found, and they would not provide any information about the email account that they said was attached to my old account and old credit card number. Talking to their helpdesk was of no help I was on the phone with them an hour and a half, and supposedly I was talking to a supervisor, who just disconnected the call. I am just trying to get answers about what happened, and I am working with my bank to get the money in question returned. We did not realize we were getting charged twice until today, and this started in December.According to our credit card we were charged on one account on 12/16/******** 01/16/25 ***** 02/13/25 ***** 03/12/25 ***** This are associated to the account they said got ************** the same time on the account that had the same email address that we have always had showed.12/18 7.51 01/18 7.51 02/18 7.51 03/18 8.59 these are valid. Working with their support was of no help and they were very rude.

      Business Response

      Date: 04/16/2025

      April 16, 2025

      Complaint Case #: 23151751
      Consumer: ***** **********

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the beginning I was being charged correctly. However, for the last 2 months Netflix has been charging me 13.2% tax on my account and the cost has gone up $2.00/month for my subscription. In the beginning my subscription was ***** + tax. In January the cost was raised to $17.99 + tax. Netflix claims they sent me an email in January advising the increase. I did not receive an email. I have called twice with no resolution. The tax should be $1.26 (Broward County 7%). Instead they are charging 13.2% ($2.37). That is a difference of $1.13/month too much. They could be mischarging hundreds of thousands of customers.

      Business Response

      Date: 04/07/2025

      We would like to thank ******* ********** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Taxes on your Netflix membership - For information regarding Taxes on your Netflix membership, please visit (*****************************************************)
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:04/02/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my outrage and deep disappointment regarding Netflixs recent deal with **** ***********. Awarding a major platform to someone who has been blatantly racist is not only irresponsible but deeply offensiveparticularly to the *********************** which I am proud to be part of.*********** has repeatedly used his platform to perpetuate ignorance, mock vulnerable communities, and make disgusting remarks about ***********. Celebrating him with specials and elevated exposure sends a loud message: Netflix values shock humor over decency, and profit over people.I have already canceled my Netflix subscription in protest and will continue to encourage others to do the same. Im not alonedozens of Puerto Ricans and allies have already followed suit, and our numbers are growing.Netflix has a responsibility to reflect the values of the communities it serves. By rewarding hate, youre complicit in its spread. I urge you to reconsider your decision and demonstrate that Netflix is capable of listening, learning, and doing better.

      Business Response

      Date: 04/16/2025

      April 16, 2025

      Complaint Case #: 23149407
      Consumer: R B

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 20th of March 2025 I canceled Netflix and because I don't believe them when they said they would do it I canceled it again on the 31st it said it would take effect on the 1st they charged me anyway they've done this several times it leads to a lot of issues with my finances overdrafts and whatnot and not having money in the bank to pay other bills

      Business Response

      Date: 04/03/2025

      We would like to thank ***** **** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want Netflix to immediately refund the last three membership payments. I canceled three times already, but it keeps getting reactivated without my knowledge or consent. I believe Netflix is engaging in fraud hoping I would not catch on to the charges that just hit my bank account. They are re-activating accounts without the consumer's consent to defraud them. This is serious fraud. If this is not resolved I will file a police report and file a lawsuit and include the *** in said lawsuit if this is not resolved amicably via the BBB. I am in awe and shock at Netflix's deceptive and fraudulent behavior. Account is ********************

      Business Response

      Date: 04/07/2025

      We would like to thank ****** Gallon for contacting Netflix.
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a member with Netflix for many years. I happened to check my account and I see that Netflix has been over charging me for years. I only agreed to pay $7 and now theyre charging over 20. This happened without my consent, I did not authorize this. My account is on auto pay so this has been going on for years.

      Business Response

      Date: 04/03/2025

      We would like to thank Bahja ****** ******** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      How to change your plan - For information regarding How to change your plan, please visit (**************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since October 2024 up to March 2025 I cancelled this last October 2024. It was for movies, I tried calling Netflex and all you get is someone that talks broken English and you can't understand them. They said they cancelled it, but they are still charging my credit card Each month for $26.99 totaling $161.94. I Have sent Netflex letters and I never receive a reply. And then Netflix says to cancel on line. But they charge $15.95 and send it email. It would not go thru my Credit Card. the someone from the on line ************** said I should not have to pay to cancel this I hope you can get ahold of them.

      Business Response

      Date: 04/14/2025

      April 14, 2025

      Complaint Case #: 23125214
      Consumer: ****** *******

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged three times in one month by Netflix and I am trying to contact them about someone fixing this and giving me a refund back but im being ignored. I was charged on the 28th of February for and then again on the 15th of March they took out $22.99 from my account and then again today and what I find interesting is that on their website it doesn't show my charge of the March 15th! But on my banking side it does through my account so im done i want your guys help to get this fixed ! I canceled my Netflix account until this gets fixed!

      Business Response

      Date: 03/28/2025

      March 28, 2025

      Complaint Case #: 23118064
      Consumer: **** ***

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email yesterday welcoming me back to Netflix and stating that my subscription was active again. They had charged my MasterCard. Then I received another email stating that the email on my account had been changed, then another email stating the phone number had been changed. I tried to login immediately to cancel since I did not make any of the changes or authorize my card to be charged and could not access my account. I then proceeded to chat with an associate who told me that obviously the person who did it had access to my information and wasn't helpful at all. I wanted my information changed back and card charge reversed since I didn't authorize. They wanted me to verify my information, which I had already given them my name, email, phone number and card used. I asked if they verified person who fraudulently used my account and card?? I want account cancelled and card charge reversed asap.

      Business Response

      Date: 04/14/2025

      April 14, 2025

      Complaint Case #: 23117829
      Consumer: ***** *****

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 23117829

      I am rejecting this response because:

      When I reached out to Netflix customer service prior to contacting ********************, I was told that they could not change any of my contact information back now that the scammer had changed it. 

      I am unsure how Netflix plans to work directly with me at this point when all the information they have on file for me is now incorrect. 

      Scammer had changed my phone number and email, but was able to charge my credit card. 


      Sincerely,

      ***** *****

      Business Response

      Date: 04/16/2025

      April 16, 2025
      Complaint Case #: 23117829

      Thank you for your follow up.

      Please understand, we thoroughly investigate matters raised by our members.

      Based on the information provided and our review of the situation, we have provided our response to this member on April 14, 2025. We kindly advise the member to find details in our previous response. We sincerely ask you to close the case as this dispute is resolved.

      Thank you for understanding.

      Sincerely, 
      Netflix

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

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