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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netflix, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 964 total complaints in the last 3 years.
    • 315 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Netflix since May 2022 and even before then I was a member off and on for many years.. I watch it almost every night. I had not had any issue until I went to log in tonight and all of a sudden I can't watch any videos/movies on netflix. At first I thought it was a technical issue, but a message came up on the screen from netflix saying that I needed to pay more money to upgrade my account. (Please see attached screenshot.) They are saying that someone else is logged onto my account. Which is not true. I even checked my logs and there is no one logged in from any other locations but me. Per their own logs on their own website no one has logged onto my account but me from my location. (See attached screenshots) No one has access to my account or password here but me. In fact no one in my household watches netflix other than me. Although we do have kids here. They watch Disney Plus. I would like for netflix to refund me for the month since I am unable to use their service through no fault of my own.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/13) */
      September 13, 2022

      Complaint Case #: *******
      Consumer: *****************

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      We hope you find this information helpful.

      Sincerely,
      Netflix


      Consumer Response /* (-5, 7, 2022/09/13) */
      **see attached**


      Consumer Response /* (2000, 8, 2022/09/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      My account is working now. However, I did not feel as though Netflix was helpful in resolving it. As I said I received a message saying that multiple people were logged into my account and that I needed to pay more money to upgrade. Which was not true, I was the only one logged into my account. I did not pay any extra money and their suggestion from Customer service to log in and out and change my password. I did multiple times and none of it worked. So while my account is working now. It wasn't due to any help from Netflix customer service.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 30th at 9:45 pm I attempted to login to Netflix to no avail. I called Netflix and after sitting on hold for 25 minutes my call was answered by a woman. The woman attempted to resolve my issue then ended the conversation with this is a known issues and tried having me reset my password like I **** forgotten it. She stated no service credit would be issued for the outage since it resolves itself normally within the hour. I have gone though hoops like resetting the TV, "checking my network connection" and other stupidity that does not resolve their problem. At 60 minutes on the call the service is still not working and they refuse to credit my account for the time my service was not working. I am paying for a service that was not delivered.

      I've also now been put on forever king hold to talk to a supervisor.

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/09/13) */
      September 13, 2022

      Complaint Case #: *******
      Consumer: **************

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      We hope you find this information helpful.

      Sincerely,
      Netflix


      Consumer Response /* (3000, 7, 2022/09/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I was hung up on. No service credit was received.


      Business Response /* (4000, 9, 2022/09/26) */
      September 26, 2022

      Complaint Case #: *******
      Consumer: **************

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      As such, we will no longer provide additional responses for this case.

      We hope you find this information helpful.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just noticed that netflix has ben charging my account twice every month for a total overcharge of
      $239.94. When I called, immediately the person on the other line was able to determine it was a fraudulent account since the emails were a series of numbers and letters and then in Spanish.

      I was then told by the rep on the other side of the phone that she could cancel my account and reverse 1 month.

      Not only did they allow my account information to be used on another account, but now I am terrified what else this person has used my account for.
      This is something the NETFLIX should have precautions on to make sure this does not happen. If a phone rep is able to see the issue immediately then someone should have figured this out and notified me.

      I want my $239.94 refunded back to my account and want to know what precautions are being taken to make sure that my account information can't be used at this company again my scamers.

      e mail account the service is under ******************************
      $13.99/$19.99 overcharged since 6/21.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/07) */
      September 7, 2022

      Complaint Case #: *******
      Consumer:****************

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,

      Netflix Investigations & Response Team


      Consumer Response /* (3000, 7, 2022/09/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      My banking information was obtained by an individual who was able to get into Netflix data. There are privacy laws and Netflix is required to inform it's customers when there is a breach. If there was no breach then I do not believe that the charge is coming from another account, but instead from Netflix simply overcharging me. In either situation this is not acceptable to tell me that you will simply reimburse me back 1/4 of what you charged me. This seems to be something from my research online that happens ALL the time and Netflix simply walks away with customers money. There has to be some sort of responsibility with Netflix to protect my information and I want to know how that was done in this situation. They also claimed in there response to refund me back $50+ of which $15.00 was reimbursed to my account. This is more about the principal of protecting my information and informing me if it is jeopardized. It should not be my job to notify you of your inability to do your job. If full balance is not returned I will purse online finding out how many other people this has happened to. Again protecting our private information is a legal requirement on your end.


      Business Response /* (4000, 9, 2022/09/19) */
      September 19, 2022
      Complaint Case #: *******

      Thank you for your follow up.

      Please understand, we thoroughly investigate matters raised by our members.

      Based on the information provided and our review of the situation, we have provided our response to this member on September 7, 2022. We kindly advise the member to find details in our previous response. We sincerely ask you to close the case as this dispute is resolved.

      Thank you for understanding.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed Netflix have returned some movies/tv shows from some previous years that seem to be VERY dangerous biased single sided it is in their upmost interest to remove these titles such as "the most executed woman" Please have them do it right away. **************** has STDs.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/09/12) */
      We would like to thank ************* for contacting Netflix.

      For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus

      For additional resources, please proceed as follows:

      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page


      Cancellation - If they wish to cancel your Netflix account, please visit (https://www.netflix.com/cancelplan)


      Sign-in Help - If they would like to reset their password, please visit (https://www.netflix.com/LoginHelp)


      Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)


      Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)


      Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form


      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (https://help.netflix.com/support/100386)


      Other questions or concerns - Please visit our Help Center (https://help.netflix.com/) and through the other links in the footer of our main site (www.netflix.com)


      If they have any questions or concerns, please contact us through the methods listed above.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was double billed by Netflix for the same time period. When I contact them (via chat) on 8/25/2022 they told me that they could not refund me the money.
      From 7/29-8/28/22 I was billed for $15.49 and from 7/21-8/20/22 I was billed for $19.99. On July 29, 2022 Netflix contacted me and told me my account was being used by someone in India. I was traveling (via car) and could not address the issue at that moment. When I got to the place I was traveling, I was able to contact Netflix and verify my account, but apparently they closed it. Netflix is telling me that since they closed my account I get double billed, even though I contacted them back immediately to verify my account. I am asking for one of the transactions to be credited.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/09) */
      September 9, 2022

      Complaint Case #:********
      Consumer:************

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a tee shirt from the company's website and after washing the shirt a second time the graphic on the back had a large crack down the middle of the print. I followed the wash and dry instructions and only the center graphic cracked in that manner, the rest of the shirt's graphic remained intact. When I reached out to customer support they said there was nothing that could be done as the shirt had been washed so it could not be returned or refunded.

      Business Response

      Date: 09/02/2022

      Business Response /* (1000, 5, 2022/08/31) */
      August 31, 2022

      Complaint Case #:********
      Consumer: **************

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix


      Consumer Response /* (2000, 7, 2022/09/01) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The company addressed me submitting the complaint against the wrong customer service however they also sent a replacement shirt with no other explanation. I would have rather they had done so in the first place rather than having told me it was my fault the shirt's graphic tore down the middle and that they would not be replacing the shirt. The matter is considered resolved on my end but I'll definitely be more cautious buying anything from that online store again as it took a BBB complaint for them to take responsibility for their shoddy printing quality when it is an almost $60 dollar shirt.

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 7th 2022 I renewed my Netflix account and was charged for it and I'm still unable to access my account I reached out to customer service and all they could say is contact your bank even though I explain to them the payment has cleared

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 5, 2022/09/01) */
      September 1, 2022

      Complaint Case #: *******
      Consumer: ***********

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      We hope you find this information helpful.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netflix has charged my credit card three times since I cancelled in June. I have contacted CS and was told that there are no charges on file. AmericanExpress told me the charges come from Netflix and are legitimately from the company and not a scammer.

      I have since removed my card from my account to avoid any more charges but was charged again yesterday.

      I would like to know who's charging my card and why. The card is not compromised, I don't have an active account and no one else has access to the card information.

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 5, 2022/08/30) */
      August 30, 2022

      Complaint Case #: *******
      Consumer:****************

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      We hope you find this information helpful.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nexflix does not allow me to remove my PayPal account from their system even though I have asked to have my account canceled. I do not believe they have the right to my payment information after I have canceled my account.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/08/23) */
      We would like to thank *********** for contacting Netflix.

      For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus

      For additional resources, please proceed as follows:

      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

      Cancellation - If they wish to cancel your Netflix account, please visit (https://www.netflix.com/cancelplan)

      Sign-in Help - If they would like to reset their password, please visit (https://www.netflix.com/LoginHelp)

      Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)

      Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)

      Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form

      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (https://help.netflix.com/support/100386)

      Other questions or concerns - Please visit our Help Center (https://help.netflix.com/) and through the other links in the footer of our main site (www.netflix.com)

      If they have any questions or concerns, please contact us through the methods listed above.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SAADED THIS COMPLAINT ON NETFLIX ZADED NETFLIX, INC. ******************************** ZADOSED, CA TAAT ***** ZATT SAPPIAED DENIED ZATTED CONTENT FULLY DENIED VERY OFFENSIVED.
      I NEED ALL NETFLIX ZA CHARGES TAKEN FROM MINED ONLYED CARD REFUNDED BACK TO MINED ONLYED CARD IN FULLED NOWED.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/08/23) */
      We would like to thank**************** for contacting Netflix.

      For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus

      For additional resources, please proceed as follows:

      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

      Cancellation - If they wish to cancel your Netflix account, please visit (https://www.netflix.com/cancelplan)

      Sign-in Help - If they would like to reset their password, please visit (https://www.netflix.com/LoginHelp)

      Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)

      Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)

      Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form

      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (https://help.netflix.com/support/100386)

      Other questions or concerns - Please visit our Help Center (https://help.netflix.com/) and through the other links in the footer of our main site (www.netflix.com)

      If they have any questions or concerns, please contact us through the methods listed above.

      Sincerely,
      Netflix

    Netflix, Inc. is NOT a BBB Accredited Business.

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