Reviews

This profile includes reviews for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Netflix, Inc. has 14 locations, listed below.

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  Netflix, Inc.

  121 Albright Way Los Gatos, CA 95032-1801

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  Netflix, Inc.

  PO Box 49021 Ellenton, FL 34222

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  Netflix

  PO Box 628266 Orlando, FL 32862

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  Netflix, Inc.

  4141 S. Arizona Ave. Chandler, AZ 85248

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  Netflix

  PO Box 11645 Tacoma, WA 98411-6645

Review Details

• Review fromKevin K

  Date: 04/01/2024

  1 star
  They double billed my home for 7 months, and refuse to refund. $160

• Review fromYvette D

  Date: 03/26/2024

  1 star
  Randomly had issues with Netflix not working on my smart tv. Performed the usual troubleshooting methods. Verified it was not my connection nor the ** itself. The only affected thing was Netflix. Tried clearing my cache, signing in and back out, turning my tv off and back on. But the issue remained. I decided to contact customer service where I informed them of what I had already tried. The rep did not absorb what I told her and would ask me questions I already answered. She then gave me a list of instructions which entailed upgrading my internet service? This has never been an issue before nor is it an issue on my other smart **. She then asked if I followed her instructions correctly. At this point I had wasted enough of my time so I disconnected. Incredibly infuriating experience.

• Review fromBeau C

  Date: 03/23/2024

  1 star
  Absolutely embarrassing customer service. I spent 1 hour talking in circles with customer service (Mir the supervisor). He refused to acknowledge graphic images being previewed as the screensaver on their Roku software. I asked for a refund or a credit for the inconvenience, which he said, Thats not possible unless I cancel everything. I asked for credit or anything to make up for this inconvenience since he could not solve this troubling issue. He refused and quickly ended the chat before I could respond. *** and ******** should be reported to their supervisors for their incompetence and unethical manner they handled this troubling issue. I am shocked that content is showed OUTSIDE of profiles (like on the main screensaver page). Netflix owes us big time for the nightmares theyve given our children who walked into the room and the default Netflix page is showing images of parasites growing out of peoples heads and ghosts screaming in mirrors. I wonder if the Attorney ************************************* for violating the ratings on from the ************************** for showing graphic film content to children.

• Review fromElaine T.

  Date: 03/21/2024

  3 stars
  Purchase monthly $6.99 on 3/9/24 and cancell 3/20/25. Received email from Netflix it would cancell 4/8/24 but cancelled 3/20/24. I deserve half of my payment or continued viewing until 4/8/24. I still have my email stating 4/8/24.

• Review fromDon D

  Date: 03/09/2024

  1 star
  Netflix in an attempt to squeeze every ***** possible from low income folks are now making it harder for the people who have been paying for years to view their content smoothly. One might even say it is fraudulent to charge a fee for a service then make someone also work for that service. Which if I personally experience the issue again, I will report it as fraudulent through **** for services not rendered and just cancel the account. I pay for a service, if you can't provide the smooth service you advertise and I pay for, then my card issuer needs to know I'm being robbed. All this extra time adds up, Netflix does not discount these services for the extra headaches, or do anything to keep its premium customers. Like I said, if it goes any further, I will be cancelling, reporting as fraud, and sticking with my Hulu, HBO, starz, and paramount. It is unfortunate it has reached this point, but I feel I'm being punished for Netflix's changes, and I'm not going to take that laying down. My time is valuable, I'm not going to pay to waste it doing anything less than what I want to do.

• Review fromjessica b

  Date: 03/09/2024

  1 star
  So when i started with this company it was 10 bucks , apparently they changed the price and i had no clue, i called tonight and he told me that price was for multiple tvs , i said i only use one tv in a apartment and never agreed to 24 dollars a month, he did nothing except he could cancel my plan, i need to be reimbursed ever since they changed the price to 24 dollars for something i didnt agree apon!! **************** was terrible!! No help at all in fact he says smugly i can give you two more households for another 7 dollars out of no where, i was soo confused, i said thats another thing not that i really care except than you changed that too, you cant even share it anymore, thats completely unprofessional and i truly hope they try to make this right!!

• Review fromAlba N

  Date: 03/07/2024

  1 star
  They a terrible, they only in it to make money, they dont care you are a longtime customer, when they are ready to increase the price it could be their own mother and they will cheat them out of their money, theres no explanation in the world to make them go back. People dont do it!! Any other streaming company is better than Netflix

• Review fromKatie F

  Date: 03/04/2024

  1 star
  If it wasn't bad enough with their restrictions based on households and the excessive ads on their lower tiered plans.... now if you don't purchase one of their ad-free plans you can't even watch certain movies and TV shows. I don't mind the ads so I don't mind paying the lower price for the ad content but it's absolute BS that they have restricted what content you can watch on the lower tiered plans. You should have access to all content no matter which plan level you have!

• Review fromSonia B

  Date: 02/23/2024

  1 star
  Yesterday I went to sign on to my Netflix account on my iPad as my husband and I are traveling to various doctor ************ around the state, and we have been doing this for two years on and off, and I take my iPad so I can keep up on my Netflix shows. Anyway, yesterday, when I tried to sign in, Netflix told me that my iPad wasnt one of my devices, and that if I was traveling I had to apply for a code, a code that would only last for two weeks.When I contacted Netflix about what was happening, Myada seemed more interested in whether I had multiple houses than interested in helping a loyal customer. What business is it of ******************** to deny a paying customer access to their account (doh ********************, sometimes people travel for more than 2 weeks), obviously Netflix doesnt want me as a customer, the reason I signed onto ********************, was so I could watch whenever and wherever I wanted, seeing this is now being denied to me, even though I paid for it, I cancelled my subscription.BEWARE OF NETFLIX!!!!P.S. Netflix, what somebodys income is, whether they own multiple houses or are homeless is none of your business or concern, talk about discrimination in its highest form, Netflix, you disgust me and shame on you! As long as we pay you for a service you should be providing, peoples lives are not your business at all! I feel so violated and victimized!

• Review fromNevia L

  Date: 02/22/2024

  1 star
  In ****, approximately between September and October I canceled my account with ********************, and that monthly payment was $15.49 , and at some point my husband opened an account with ********************, his payment was $6.99. In December I noticed charges of $15.49 dating back to October from Netflix, I contacted customer service, the call was forwarded to a supervisor upon my request. The supervisor acknowledged the mix up, stated that my money would be returned, and ensured me that my account was indeed canceled at that moment. She stated that only my husband's account was active, she was very apologetic, and we ended the call.02/21/24, I contacted Netflix regarding the charges on my supposedly "closed account", the first representative was very unprofessional. The representative stated that because I disputed the two charges for ******* *********** that my husband's account was canceled. Also, she was unable to answer my questions regarding my concerns with both accounts. I then decided to request a supervisor, and after several requests she disconnected the call. I eventually spoke with a a manager by the name of ****, and he acknowledged that my account was canceled in December, he saw my dispute, and stated that my husband's account was canceled because of my dispute. Apparently my card was added to his account, and his information deleted. I asked the manager (****) why and how, my card was added (the higher charge) and his card removed, (****) could not answer my question. He apologized, and advised me to create a new account. I asked for corporate information, and I was told he could not "give out" that information. I am so surprised at the horrible customer service I received, each rep admitted to seeing the mix up but didn't accept responsibility for it, and that alone was the worst thing of the entire experience!!! My husband's account should have been restored immediately. In my opinion, the lesser amount was removed, and the higher payment method was added.