We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wine Cellar

Malibu Wine Safaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wine Cellar.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was in 2020 when my family decided to treat ourselves to a fun excursion. Then the pandemic hit and we could not go. I canceled well before 48 hours and was told I would receive a full refund. I still have never received it. I have all emails between myself and an employee named ******* who continued to assure me that I would receive it. I didn't take action then because other matters took precedence but I am taking action now and hope that something comes of it.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: May 10, 2020 Money paid to business: $130 Business: Malibu Wine Safaris I booked a tour with them on May 10, 2020, before the ***** shut down. I kept getting my reservations cancelled and I always needed to keep rescheduling.I continued to follow up with them about a reopening date and I get automatic replies stating they did not know when they would reopen. Then a year later I would email them and I get no response, until i find out online that they are closed. I want my refund. I contacted my bank but unfortunately it was too late to file a complaint because it already passed the two year mark.I really had hope that they would open one day, but no.. my money was stolen.I know its already 2023 and I was in a point that I just let this slide but no I'm going to try one last time on getting my money back.

  • Initial Complaint

    Date:11/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift certificate that could not be used due to fire and Covid shut downs. Now the establishment is permanently closed by law enforcement. I would like it to be refunded.

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out to file a case about a transaction that took place from the business Malibu Wine Safaris for an amount of $130.00. I purchased these tickets in hopes of going to the event, however the business sent an email stating that due to COVID-19 they have to forcefully cancel our tickets. This is without a refund, credit, or vouchers how they suggested on the email. Please help in solving this issue.

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tickets were purchased on 3/12/2020 in the amount of $1,311.00. Order# ********
    Tickets were cancelled on 7/1/2020. I immediately received confirmation that the order was cancelled and a representative emailed me that they were experiencing delays but promised I'd get my refund as soon as possible. Months passed and I continued to follow up on this refund. The last email I received stated that they would be refunding everyone once the company was able to open back up again due to COVID. However, they continued to allow ticket sales on their website after stating they were "closed". I stopped receiving a response to my emails. Many customers have also experienced this and are out thousands of dollars. They have made no attempt to reimburse everyone that they stole money from and have opened up another business at this same location, Malibu Wine ******

Malibu Wine Safaris is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.