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Business Profile

Auto Body Repair and Painting

Brooks Body Shop
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Exactly 1 year ago my 2016 ******** cla-250 was towed per triple A my insurance at that time sent to brooks for vandalism repair of broken ************** in tank 3 months brooks had my vehicle never updating me when I called I was told different things or given excuses why this or that. 3 months later when I pick up my car well its not my vehicle my engine was swapped I had legal modifications done to my car all gone even my tires were swapped my whole car had been swapped including interior. I had missing modifications on exterior of car noticeable. I called brooks and was given run around. My car was a custom build I am second owner I ran the serial numbers off my car and the engine is from a donor vehicle out of **********. I spoke with owner *** and he apologized and admitted fault said he would order everything missing on exterior a year ago and as of yet has not. Over $8,000 worth. Thats exterior only. Brooks now avoids my calls and refuses to speak to me in person. I can not register my car because it doesnt exist it shows that my vehicle is garages somewhere!!!!!! I will be filing a police report as well as hiring an attorney my car is a custom build with 3 ******** build sheets. Many and a lot of modifications. All of which are missing.

    Business Response

    Date: 03/25/2024

    On February 28, 2023 CSAA had ***************************** 2016 ******** CLA250 towed to Brooks Body Shop. Our estimator, ***************************, called ****************** to have her come down to our shop so could go over the car with her to see what was vandalized so he could write the estimate. The car had sugar dumped in the gas tank, a broken window, was scratched had a dent on the quarter panel.
    We never stole ********* her car. And did not swap her engine, as we do not do engine work here. We had to tow her car to **************** to have them do the fuel pump and gas tank.
    Attached are photos of the car before and during the repair process. The modifications she said were on the car were never on the car from the start of the repairs.

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