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Business Profile

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Skydive Monterey Bay

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a gift card for a skydive jump at this location, and went on their website to book. I was offered to either:- Pay Deposit - Pay $50 deposit towards skydive - Use Giftcard Code The gift card code didn't work, so I emailed them. They answered:> "With gift certificates reservations we require a $50 hold with a credit card, and we would only charge this card in the event that you are a no call/no show on your scheduled jump day and would be used to pay your instructor for the day."They also said:> "we can definitely help you set up this reservation over the phone."Since I was working during their opening hours and couldn't call, I instead went and paid the $50 deposit on the ********** booking was successful and I showed up at their facility on time.I checked in for my online reservation, they had the paperwork prepared and it went smoothly.I presented the gift card and then moved on with the process. I wasn't informed of any issue with my reservation or the use of the gift card. At this point I had checked in for the reservation made online.2 weeks later, I noticed that my credit card still had a charge for the $50 deposit. I contacted them to ask how long it would take to reverse the charge.They answered:> "Our online booking system takes every deposit as a new reservation. If you would like to transfer this deposit to another individual you may. Conversely, you may save it for another jump in the future. However, we have always transparently stated that our deposits are non-refundable and non-combinable for any reason."I asked for further clarification on what happened, they haven't answered my follow-up emails.

Skydive Monterey Bay is NOT a BBB Accredited Business.

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