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Business Profile

Heating and Air Conditioning

Bell Brother's Heating and Air, Inc.

Reviews

This profile includes reviews for Bell Brother's Heating and Air, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bell Brother's Heating and Air, Inc. has 4 locations, listed below.

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    Customer Review Ratings

    4.11/5 stars

    Average of 235 Customer Reviews

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    Review Details

    • Review fromMandy K

      Date: 07/03/2025

      1 star
      Worst company to deal with. After initial estimate, no one called to update us on how long it would take for part to come in. I called everyday, to get zero information about it. 8 days later, the part comes they schedule to installation and than tell us the labor is not covered. It's only covered by original company that installed.
    • Review fromJenn C

      Date: 06/07/2025

      1 star
      Our AC unit is about 5 years old and continues to break. Last summer our unit went out multiple times. It started raining in our living room and caused the ceiling to begin to fall. We paid for a new TXV valve because the tech said it was frozen open and parts were not covered. The we had to have them come back multiple times to replace other parts- the condenser fan and the voltage regulator.I have a heart condition and other health conditions that require temperature regulation. It is Saturday afternoon, 80 degrees and rising in my home. The ** will not shut off and now our electricity bill is going to increase.There are no techs or supervisors available all weekend. I asked for a replacement unit last summer and of course we were denied because there are still more parts that can still be replaced. Not one employee can explain to me why a brand new unit didn't last 4 years before major parts failed.The ONLY reason we replaced our 17 year old unit was because the condenser was leaking refrigerant and the refrigerant is no longer being produced.
    • Review fromGeorge M

      Date: 03/03/2025

      1 star
      Overpriced. Poor communication from their office & poor customer service. What happened to this company?!?!? They are twice as high as anyone around!!
    • Review fromMarcia F

      Date: 12/04/2024

      5 stars
      Replaced my furnace and added insulation they worked continuously, neatly and professionally. Very happy with the work they did.
    • Review fromBarb W

      Date: 11/25/2024

      5 stars
      Replaced a very old heating system, duct work and air conditioner. Great service and the work was completed in a very timely manner and neatly. Hubby is retired construction and building inspector so he knew what was going on and they did a great job. More work then they had first thought, but they adjusted to make sure everything fit and was properly installed. Definitely will call if more work is needed.
    • Review fromLasttime U

      Date: 09/06/2024

      1 star
      Owners a two faced ****** who acts like he belongs on a short bus
    • Review fromsashi s

      Date: 08/05/2024

      1 star
      How did it go from 5 star to one star company . Recent stories seems devastating and nightmare to home owners . Wanted to hire them but do not think so. Is it a bait ans switch company..
    • Review fromStanley P

      Date: 07/25/2024

      3 stars
      You started on the 5th and closed up on the 22nd. Not acceptable. You kept stonewalling me about that permit which was issued the 10th "Call us when you get that permit" no explanation as to why you were holding it and what the process was. I finally went down to the City to see what the hold up was. Well it was YOU.As far as the job itself. Yeah, you've got the right front man; smart, knowledgeable, personable, confident. Then you send the rookies. Don't get me wrong. The kids you sent were all hard working, respectful and willing, but they had not clue as to what they were getting into. Can't imagine that no one at ********* knows how ******* got it's name... "Rock Land." ****, we're ******* but basically the same location. The workers were all amazed at how many rocks they had to deal with. Water line should of been exposed in one day. They also should of made a more thoughtful provision to protect plants where possible. Irrigation should of been considered meaning the drip lines and the control cable running through the trench. It was not understood that the irrigation water nor the control cable should of been reconnected. On request they did reconnect the watering drip lines, I supplied the connectors, the control cable was cut. The crew did show me the cable in the trench, it just didn't occur to me that was my control cable. I had to get in there and splice that cable. Not one time did I see a supervisor stop by to see how things were going. Overall the job just took too long. The thing that irritates me the most is why that permit was held up, I called four times about that. I have to say that you have made up my mind about any future work that I might need done. I have an HVAC system ready for replacement that will not go out to *********,,, and I have a Hot Water Heater I've been told should be replaced, and that as well will not go out to the *********.Respectfully *************************
    • Review fromelizabeth c

      Date: 07/13/2024

      2 stars
      Their telephone service is awful. I was hung up twice. They quote the most expensive prices for very common services such as hot water heaters. I would go to ********** first.
    • Review fromSue C

      Date: 07/02/2024

      1 star
      I am only writing this review because Bell Brothers will not respond to my requests for a return phone call regarding damages done during a plumbing repair. Last week they came out and replaced some plumbing under my house. The crew did a great job and were very professional, I have no issues with the plumbing repair. What I do have issues with is the fact that with going in and out under my house so many times they damaged the insulation to my AC duct. I asked them to please repair it and they said they would have to contact the office someone for office to come out and do that. I never heard from the office so I called them 2 days after the work was done. I left a message to speak with a supervisor and finally **** did call me and said he would follow-up.. A week later I've not heard a word from **** Or anyone else . I have called the office multiple times this last week asking for a supervisor to contact me and describing to the receptionist what the issue is. Every time I call, the supervisors are in a meeting, not available or have gone home. The receptionist then tells me she will send them an email regarding the issue and have them call me. Those calls and all conversations are documented . Again a week later no one has called. Once they have your money they do not want anything to do with you. There has been no follow-up and their customer service is terrible. I guess ***** and ***** just like to blow smoke about their company. I will be going to the office tomorrow to speak to someone in person. Do not use Bell Brothers

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