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Business Profile

Bank

Savings Bank of Mendocino County

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Savings Bank of Mendocino County's headquarters and its corporate-owned locations. To view all corporate locations, see

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Savings Bank of Mendocino County has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a week ago I made a purchase for a hotel to go see my girls. Nothing got flagged everything went through fine. Today I made a purchase same hotel went through fine. Then I go to leave and get gas and my card gets blocked no notification from my bank just customer service who say the branch isn't open until Monday. This is a direct attack in me as a customer to stall me and not be able to go see my daughters.

      Business Response

      Date: 11/12/2024

      The letter regarding the BBB complaint #******* submitted by **** ****** was received by the appropriate department at Savings Bank on November 12, 2024. To allow time to look into this matter, we will respond within 10 calendar days from this date of receipt.

      Note: To avoid delays in receiving future mailings, please update your records to send letters to the attention of ***** *****. 

      Thank you

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will not being doing any more business with Savings Bank of Mendocino County due to abusive conduct towards me on 1/4/24 at it's branch location in ********, **.Business is instructed to close my account (#************ mail me a check for the account balance of $310 to my updated address:*********************************************************************** Any delay or attempts to harass me will be met with my attorneys taking over the above demand.

      Business Response

      Date: 03/08/2024

      3/8/2024

      RE: Complaint of *****************************
             ID# ********

      Dear **************,

      Regulation requires the Bank to obtain specific information with regard to customer accounts and transactions. ********************** was uncomfortable with the questions that the Bank was obligated to ask him in order to comply with those requirements.

      The Bank is closing the account at Mr. ********** request which was made through the complaint filed with the Better Business Bureau. ********************** has not provided a change of address request to the Bank; for that reason, the check will be mailed to the address the Bank has on file which he provided at the time the account was opened.

      Sincerely,
      *********************
      VP / Director of Marketing and Community Outreach
      **************
      Savings Bank of Mendocino County
      PO Box 3600
      Ukiah, ** 95482

      Customer Answer

      Date: 03/11/2024

       
      Complaint: 21325488

      I am rejecting this response because:

      MSB is blatantly ignoring me the account holder's request to send the money to my new address in ***********. The address of record with the bank is no longer valid because the address has been changed as indicated on the previous BBB request. MSB bank tellers and staff harassed me and made defamatory remarks, and were abusive and "mob like" with me, which is unacceptable. I will now involve my attorneys to force MSB to mail the check to my *********** address and add interest and a penalty, since they are refusing to do so, proving the difficult tone MSB has consistently taken with me. Attached is an authorized letter from me signed with my signature on record with the bank ordering them to send my balance to the new address.

      Sincerely,

      *****************************

      Business Response

      Date: 03/21/2024

      Please see attached

      Customer Answer

      Date: 03/21/2024

       
      Complaint: 21325488

      I am rejecting this response because:

      The bank is again ignoring the attached letter with my signature on file directing them where to mail my account balance.  Instead they want me to call the branch where I was harassed and defamed. WOW!

      Sincerely,

      *****************************

    Savings Bank of Mendocino County is NOT a BBB Accredited Business.

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