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Business Profile

Grocery Store

Trader Joe's (Corporate Office)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Trader Joe's (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trader Joe's (Corporate Office) has 84 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern, Recently I visited your location to get the newly released bags (pink and purple) when I went to the location off *********** in *********, ** the evening/night time when the bags was released. The crew member said one per house hold I was visiting with my friend who had wanted to pick one up and I decided to get one for my mother who lives in a area that doesn't have a Trader Joes (************, **). When I told the crew member I'm shopping with a friend and told us we can only have one per house hold I told the crew member that I live in another house we don't live together and we both showed our ID's with different addresses. The crew member said I was lying. I asked for a manager or leader on duty and the crew member said he was the manager and then I asked who are those people behind you in the office he said crew members I told the crew member I believe that Trader Joes list there managers by first **** and captain and his name tag said crew member I told the crew member I know you have lied to me. When I was checking out I asked the cashier and she said the guy handing out the bags was not the manager. I will like the ******* (Store Manager) to reach out to me to see how can we make this situation right (have one color of each bag available to purchase). I waited to write this message on BBB but no one from the store has responded back to me.

    • Initial Complaint

      Date:01/13/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad ate the mini shrimp bao buns and taking a bite, he noticed a piece of plastic in the shrimp meat. He could have choked on this or serious health hazard. We would prefer an apology and refund for this situation.

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased a bag of Cheesy Creamy Greens &Veggies at the Trader Joe's in **********, ** on Dec. 27th. I cooked it on Dec. 31st. What a disappointment. It was noting but bits and pieces .No flavor .My husband is Italian and he said what is this? He said if this is actually from ***** they need to make a better product.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Double cream Brie cheese soft ripened cheese has a funny taste like sperm. Sku#***** ******* Barcode# ********

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 27th, 2024 I purchased the 12 days of scented candles product at the midtown, *******, ** location on ******. I was very excited because I'm a big fan of Trader Joe's candles but was very disappointed in the poor quality of the product. When smelling all the candles I ran into issues with almost all of them. Some candles, I was unable to get the lid back on the containers so it's just open or bent. Some candles, I had extreme difficulty getting the lid off, 2 of the 12 candles I have been unable to open completely despite my family and I's attempts. I do not have my receipt for this purchase or I would have attempted to return this faulty item. I am unsatisfied with the product. I would like to be refunded and request you make the changes necessary to improve the quality of this product. This is completely unacceptable and has changed my view on Trader Joe's as a whole.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trader Joe's/ ******* ********* at the ********************, ** location denied my service animal. When I asked her how she made the assumption that my dog wasn't a service animal, she became defensive and rude. Instead of making it a big deal, I decided to leave store. I was followed by ******* and at one point, she accused me of stealing. I called and asked to file a complaint. I spoke with ***** who said I would have to call back tomorrow. He had no idea who the store manager was.

    • Initial Complaint

      Date:12/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Found a piece of glass in Trader Joes ground beef. It scratched the top of my mouth.

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/12 I attempted to return some cookies, a staff memberwhom I assumed was a manager or lead came over, leaned on the counter and bluntly asked, Why are you returning these? I replied, because they were horrible. He responded, Yes, because theyre a year old. I immediately felt accused and uncomfortable. I replied, No, theyre not, but he continued, Oh yes they are we havent sold those since last years holiday. I asked, Are you accusing me of having these for a year? and he responded, Yes.I felt humiliated as this unfolded in front of other customers, especially as he made it seem as if I were lying. The young lady who was assisting me with my purchase of other items even pointed out that the cookies werent old, yet he continued his questioning and inspection of the box. The entire exchange left me feeling utterly embarrassed, as if I were being put on trial over a simple return.Trying to clarify the situation, I explained that I had purchased the cookies from a Trader Joes in **, he then questioned me about the location. Eventually, I asked if I should have brought the paper receipt, since his questioning continued for several minutes, compounding the embarrassment and making me feel incredibly uncomfortable.Following this, I called the store and asked to speak to the head manager or Captain to address what had happened. The person on the line responded, This is he. I asked if he was truly the head manager, and he replied, Yes! I shared my experience in full detail, while he remained silent throughout. When I finished, he revealed, This is *****, the guy youre talking about. I was stunned, and said, You cant be the head manager or captain, speaking to customers like thattheres no way. He finally admitted he was a lead, not the actual manager, leaving me feeling misled, frustrated, and frankly, even more embarrassed than ********* experience has left me dumbfounded, reluctant to return and deeply disappointed in this treatment.

    • Initial Complaint

      Date:11/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,We purchased a turkey from Trader Joes on pch on 11/3/24. We paid $39.96 for the turkey. When we got home we opened the bag and realized there was a huge bone and took up 90% of the turkey purchased and subsequent weight. This is deceitful on Trader Joes part as we cannot use or eat a turkey bone. There was very little turkey meat. I am flabbergasted how this was packaged and sold given the large bone. How can you ethically charge someone $40 for this? I have attached photos showing how deep and large the bone is compared to the meat as well as the receipt with the store purchased.Please issue a refund for this.

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Love Trader JoesFirst time this happenedJumbo Pitted Kalamata Olivesate on and crunched down on a big chunk of rock-like pit.

    Trader Joe's (Corporate Office) is NOT a BBB Accredited Business.

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