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Kaggle

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:01/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am **** Eltaief rom ******* ,I have my kaggle account associated to my email ******************** (MY USERNAME abireltaief). "Kaggle is an online hub for data scientists from all over the world.When I attempt to access Kaggle yesterday, the following appears and I can't access my account:"Your account has been suspended or banned."In general, the ban or suspension only occurs when rules or violations have been made, and Kaggle must notify the concerned party about the decision. But in my case, the suspension was made without any justification and I was not sent a notification. Furthermore, when I contacted support to resolve my case, they said to fill out an appeal: It appears that you may be trying to appeal an enforcement action made against your account. Appeals must be submitted using the following form: ******************************************************************************************* to the link , "If you received a notification from Kaggle regarding the status of your content and/or account and you disagree with our decision, you can appeal by following the steps provided in our notice to you. Appeals will be considered for up to six months following notice of our decision." BUT I have not received any such notification or explanation, which further indicates that this action is arbitrary and erroneous. I am more than certain that nothing justifies this suspension. In addition, all my portfolio on Kaggle, the work I have done on Kaggle notebooks, code, datasets, etc., has been deleted because the account was suspended. This will greatly impact my CV and my life, etc I see that what has been done, and especially the lack of seriousness in dealing with or even specifying a cause, makes it arbitrary. It can only be discrimination against me (I am from *******, an Arab country, and we have often faced acts of discrimination in this sense), but this time it is exaggerated.

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