Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,052 total complaints in the last 3 years.
3,247 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against Google LLC regarding a serious security issue and lack of adequate support related to unauthorized Google Ads *********** Gmail account was compromised by an unauthorized third party. Following this breach, multiple Google Ads accounts including a standard and a manager account were fraudulently created without my knowledge or consent. I immediately took steps to secure my Gmail account and reported the situation to Google, providing all necessary evidence including timestamps, activity logs, and correspondence.Despite this, Google has not fully removed or disabled the fraudulent Ads accounts. One of the accounts was deactivated only after repeated complaints, but it remains visible and technically active. The second account a ********************** Ads Manager account remains in existence. Shockingly, Google continues to request irrelevant business information (such as company name, country, currency) in order to close it, even though I have never operated a business or used Google Ads at any time.This situation is unacceptable. I am being asked to take responsibility for fraudulent activity that occurred due to a security breach, and Google is failing to resolve the issue in a manner that respects my rights as a user and the security of my personal data.I am requesting the full and permanent removal of all Google Ads accounts associated with my Gmail address and confirmation that no financial, advertising, or platform-related liability exists in my name. I also ask for an official explanation from Google regarding its policies in such account compromise ***************************** failure to take meaningful action is deeply concerning and potentially puts me at risk of reputational and financial harm.
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Ads team directly, please contact us via this page: *******************************************google-ads/gethelp

Thanks,
BBB Core team
Customer Answer
Date: 05/13/2025

Complaint: 23312217

I am rejecting this response because:I have contacted you numerous times regarding this issue, yet no effective resolution has been provided. The ongoing problem is entirely unrelated to my actions, and it is causing an unacceptable waste of my time and resources.
I have never used Google Ads of my own accord. However, following the theft of my account, I have now been associated with two Google Ads accounts, one of which contains an inactive advertisement that I do not recognize. Despite their inactivity, these accounts still appear under my profile, and I am being prompted to accept them. This is absolutely unacceptable.
Let me be unequivocally clear:
I demand that both Google Ads accounts be permanently and irreversibly deleted from my account. These accounts must be removed in their entirety, as if they were never created. I do not and will not tolerate the presence of unauthorized or inactive advertisements, nor do I accept any association with services I did not initiate.
Furthermore, I formally request that Google Ads be completely removed from my Google services. I do not wish to see, access, or be affiliated with this product in any form going forward.
This matter requires immediate action. I expect confirmation of full deletion at the earliest opportunity.

This is the case number [8-0718000039138]

Sincerely,

****** ******
Business Response
Date: 05/22/2025
Hi ******,

Thank you for your response and apologies for the inconvenience caused so far. We have reviewed your complaint and understand that you are concerned about your email account getting hacked which was used to create 2 Google Ads accounts and would like the accounts to be deleted. We understand that the unauthorized user created a Manager account and a child account and setup a campaign on the child account without your consent or knowledge and the accounts have not been removed despite your repeated requests. We have checked the Google Ads account (CID: ************* and notice that the account is currently active and no account is currently linked with the Manager account. We have checked the change history and notice that the account was created using your login email address ********************* on May 4th, 2022 and was linked with the child account (CID: ************* on the same day. The admin access to the email address ********************** was also granted on the same day as well and the access was eventually removed on Apr 19th, 2025. The child account was later unlinked on Apr 19th, 2025. We have also checked the child account (CID: ************* and observe that the account has been cancelled and there are no campaigns currently active. Looking at the change history, we notice that the account was setup on the same day using your login email address, May 4th, 2022, as the Manager account and a campaign was created using the email address ********************** on May 25th, 2022, however, the campaign never served. The account was cancelled on Apr 19th, 2025 and the campaign was removed on May 15th, 2025. Since the Manager account is still active, you can follow the steps provided below to cancel the account.

To cancel your Google Ads account:

- In your Google Ads account, click the Admin icon Admin Icon.
- Click Account settings.
- Under Account Status, click Cancel my account.

You can also cancel accounts that are pending setup by clicking the delete icon next to them in the Account selector. Unfortunately, Google Ads account cant be deleted by design - just canceled with the option to reactivate. Furthermore, if you would like to know how Google deals with potential unauthorized access, you can find the information here (******************************************************************************************).

We also notice that you contacted our support team regarding the same concern via ticket# 8-0718000039138 on Apr 22nd, 2025 and was informed that there has been no signs of unauthorized access or unauthorized changes on either of the accounts. Our support team will reach out to you again to share the details of our investigation and answer any further questions he may have.

We once again apologize for any inconvenience this may have caused. We understand that this might not be the resolution that you were looking for but be rest assured that we are fully committed to provide the best possible resolution to your satisfaction. In the meantime, if you have any further questions, kindly check our support website for further assistance.

Regards,

Google Ads Support Team
Initial Complaint
Date:05/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Pixel 7. It claims to be IP68, which means either they lied or I received a faulty product. Looking at forums it seems like the IP68 rating they advertise is a lie. IP68 rating delineates 'up to 30 minutes in 1.5 metre depth'. I knocked my phone into a puddle. It fell less than 10cm. The water was less than 5mm deep, picked up immediately, less than 2 seconds in the water. The screen now has issues with the input.
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pixel team directly, please contact us via this page: *******************************************pixelphone/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/13/2025

Complaint: 23312118

I am rejecting this response because:
I contacted a year ago within warranty. I accidently dropped my phone on the way to get it fixed since I took off the case to get it looked at and they said it voided warranty. My phone had a plethora of issues right off the bat upon unboxing. From faulty fingerprint sensory to turning off at 3%. Charger port randomly stopped working. I get tabbed back into some apps everytime I get notification while using the phone as well, even if I try to close the app, I can't do anything except completely disable notifications from that app, and no I'm not accidently pressing on it.
Sincerely,

*** ******
Business Response
Date: 05/16/2025
Hi *******,
Thank you for bringing this to our attention. Well be reaching out to the customer on the Case ID ***************.
We'll do our best and work towards taking the right course of action to provide a better Google Support experience to the customer, and we'll also keep you posted on the case closure.
Thanks,
******* *****
Pixel ** Hyd
Initial Complaint
Date:05/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the owner of a restaurant operating under the name *********, which is a legally registered *** under our corporation, **********************, and also a *****-registered trademark.Google Ads is refusing to approve our business name in advertising campaigns, citing a mismatch between our domain (****************) and our legal entity. Despite providing valid documentation including our DBA certificate and trademark registration, our request has been denied. Their policy ignores common business practice and prevents legitimate businesses from advertising under their legal trade names.This policy is anti-competitive, disproportionately affects small businesses, and offers no meaningful appeal pathway. We are requesting BBB assistance in compelling Google to either review the documentation with reasonable consideration or allow for more flexible matching standards when a valid DBA or trademark is presented.
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Ads team directly, please contact us via this page: *******************************************google-ads/gethelp

Thanks,
BBB Core team
Customer Answer
Date: 05/13/2025

Complaint: 23311642

I am rejecting this response because:

Sincerely,

Mo Elzubeir
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,As a ******* creator, ******* makes it absolutely impossible to get support. Let me explain. They provide a help document that only has basic high level support so it does not help with complex issues. They have a support team but they require you to go to a completely different social media platform just to talk to someone. Then nearly with all the support requests you every get generic answer's or no answer at all. Ive tried calling multiple other departments they all said they can't help. I've had a friends in the partner program go through their ***** and got no help. Heck i even found the partner email address and was turned away. Essentially i found every possible communication pathway to ******* and did not get help through any of them. Basically i has a strong suspicion there is a problem with mu channel on ******** end. I needed someone to investigate and let me know if everything looked fine on their end or if their is and issue i want to work to get it resolved. Ive submitted this feed multiple feedback channels as well more times than i can count. At this point I've sent email close to 100 emails. Called their support likes almost 100 times as well. Previously spoke with their ******* support and did not get a resolution and at the end still have an issue going unresolved. Im escalating this to get a hold of someone at ******* that can help. Ive even went as far as writing ******* staff that have ******* channels and was ignored. Im not stopping till i get help. And help is all i really am asking for. If someone where to search and tell me what they found that would be satisfactory for me to consider this resolved. Hoping BBB can assist me in attempts to get the help i seek. Thank you!
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *******************************************store/gethelp

Thanks,
BBB Core Team
Initial Complaint
Date:05/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was promised a sale price for a return. After I made the return, the merchant refused to honor the sale price.I ordered a replacement Google Pixel 9 Pro phone on April 21st, 2025. I noticed on April 22nd, 2025 that the phone had been placed on sale, $450 off. I contacted support to see if I could get the new discounted price. I was told that I could, but that it was too late to cancel the previous day's order, and that I would need to wait until the order shipped and to contact support again the next day. I contacted support the next day and they said that the order was shipped and could no longer be cancelled. I was told to return it to the shipper when it arrived, and then to place another order.On April 25th, my wife took the box to *** to be returned unopened (tracking number 1ZR642341213324838).I went to the website to mark the phone that it was being returned. At this time I was offered the option to do a sale price adjustment, but by then it was too late, the phone was already with the shipper. I contacted support and was told by **** on April 29 "Lets us wait for it [the return] and once we get it will make sure to further assist you with your desired promotion."I waited and for days the phone did not show up as returned. I contacted support a couple of times to express my concern but was told to just keep waiting. Finally I filed a claim with *** on the status of the delivery on May 8. They provided proof that the package had been delivered on May 1. I provided that proof to Google Fi on May 8. On May 9, the phone was correctly marked as returned. I'm trying to get a refund on the first bill for the new phone I don't have.I noticed that on the website that the phone was now not offered for $450 off. I contacted support and explained about this whole history and I was told that there was nothing that could be done to get the sale price. I don't understand why I wasted time on this. I was repeatedly misled through the process.
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *******************************************store/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/12/2025

Complaint: 23311040

Following up on your response, I'd dealt with a couple of support ***** here is one case ID:
***************
The main frustrating thing is that I was originally directed to return the phone by another *** on April 22nd.
I'd gotten my order in at $400 off on April 21st (GS.0441-6373-2675), and the April 22nd price was $450 off. I contacted support and was directed to do a return to get the sale price instead. After I returned the phone by giving it to the carrier unopened, I started the formal return process (*** did not tell me I needed to do this) and there saw that I would have had a price adjustment option to get the sale price (this is for the pixel 9 pro, not XL). The first *** said that this was not an option and directed me to do the return. Once the return process was started, I couldn't order another phone at the $450 off price on the google fi website until my return was completed. Long after *** had confirmed that the phone had been returned to the Google warehouse (tracking# 1ZR642341213324838), it did not show up as returned on the website, and then ultimately the $450 off deal expired (see support interaction 5-3572000038304).
Now ***s are telling me that even though I followed the steps given by support, I'm no longer eligible for the $450 off that was the whole reason for my return in the first place. It's been 21 days, I've interacted with support more than ten times, I still don't have a ***lacement phone. I believe that I acted in good faith with the original support *** in trying to get the best deal after my old pixel 9 pro had been stolen. The process has been very frustrating and has taken a lot of time for me.
If I can just get that $450 off of the pixel 9 pro (non-XL) on fi for existing customers that was available starting April 22nd, I'll be satisfied. I've been a Fi customer for many years and operate a group plan with six members, and in the past my support experiences have been good. I'd really like to have a satisfactory outcome so that I can feel comfortable with the plan I have.

Thank you for your time,

***** *********
Business Response
Date: 05/19/2025
Hello BBB Team,
We thank the customer for providing us with this information. We see that the customer is currently in contact with one of our agents through case ticket # 6-9309000038617.
The user returned their financed device in order to get a $450 off promotion, the financed device contract was subsequently canceled so they wont receive further charges. The promotion they user is interested in has expired, so we have educated the user by letting them know that these specific promotions are automatically offered by the system so we cannot apply it to their purchase. However, the system was automatically offering a $400 off promotion for the same device.
TC expired promo: ************************************************************************
TC promotion offered: ************************************************************************
We ask that the BBB close this complaint as we have been working with the user towards a resolution.

Customer Answer
Date: 06/04/2025

Complaint: 23311040

All I wanted from support was for them to stand by what they had told me to do. I was directed to make a return so that I could get $450 off. I learned later that it wasn't actually necessary to make a return at all for the price difference, so that was the first mistake. Then the return was mishandled by Google, costing me a delay in time. Then when the return was resolved only after me proving that they'd been sitting on the phone for days, support refused to help me get the offer that led me to do the return in the first place. I went weeks without a good device for my ********************** life and they've never offered to actually resolve the issues with my order. They don't seem to care about all the time that I had to waste on this.

I've been a loyal customer for many years, but this experience really showed me that I can't trust customer support at Fi or at the ********************** Store. This is unacceptable, they simply don't care about having me as a customer.

Sincerely,

***** *********
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/22/25 I got locked out of my cell phone, ******* Galaxy S24, ************, which is linked to a Google account, ********************* It started by not recognizing my password. When I talked with *******, they said to do a factory reset, which I did. Then phone would not accept thepassword I entered. At one point I even reset the password. but still would go unrecognized. Eventually set up a new account of friend's tablet (I left to go on a trip for 2 weeks next day, 4/23/25) When I tried to login using new ******************* I kept getting message to wait 24 hours. I've tried numerous things as suggested by their website. I called them but there is NO real live ****** to talk to. 05/09/25 On one of the phone calls to ******* they said to take phone to ubreakifix that they could go around security checks. I went there today and they said they have no way to go around security checks that I was the second ****** today that came in with that same problem and they don't know why ******* is telling people that ubreakifix can resolve the issue.I JUST WANT MY CELL PHONE BACK especially since I no longer have a landline.I NEED HELP NOW!!!
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
We request you to try signing in to you account from a web browser, if you are still unable to access your account, you may follow the Account Recovery process, we recommend checking 'Tips to complete Account Recovery steps' (https://support.google.com/accounts/answer/7299973) for help.
For issues with signing in to the Samsung phone, we request the user to contact the Samsung support.

Thanks,
BBB Core team
Customer Answer
Date: 05/12/2025

Complaint: 23310385

I am rejecting this response because: I've already tried all steps suggested to login to my account. I even set up another google account. NOTHING WORKS.
Samsung told me to take it to a place called ubreakifix that they knew how to get around security checks. I went there Friday, May 9, 2025, only to be told they don't have any way to do that & I was the 2nd person that day to come in with the same request!
UNLOCK MY ACCOUNT PLEASE!!!

Sincerely,

Tina Mion
Business Response
Date: 05/15/2025
Hi,
Thanks for the Google Account Recovery request. We’ve sent an email to your contact email address with case ref 9-3502000038479. Please visit the link below for Tips to file an Account Recovery request.

https://support.google.com/accounts/answer/7299973
Regards
The Google Account Recovery Escalations Team
Customer Answer
Date: 06/01/2025

Complaint: 23310385

I am rejecting this response because: Options offered did not work. Still would like to talk with someone regarding why Google will not accept password I enter.

Sincerely,

Tina Mion
Business Response
Date: 06/12/2025
Hello,
Thanks for your request. We’ve responded back to the contact email address with case ref #{1-0791000038644}.

Regards,
The Google Team.
Initial Complaint
Date:05/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2022 my ******* channel associate with the ************************ email was terminated for "Scam, Spam, and Deceptive Practices" after posting a single Minecraft video with absolutely zero infringing material. My second channel was terminated March of 2024 for circumnavigation even though I posted absolutely no content to it. @Team******* on ******* and ******* Creator Support, which is supposed to be only for large creators, was given access to me by @Team******* on *******. @Team******* never investigated undoing my termination, and Creator Support never responded to any of my multiple emails. My channels will be permanently unrecoverable in August 2027 and March 2029 respectively. The regular channels to go through and dispute these claims are futile.
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: ******************************************************************** channel and account terminations, we request you to follow the instructions on the following help center article and file an appeal: *******************************************youtube/answer/2802168

Thanks,
BBB Core Team

Customer Answer
Date: 05/12/2025

Complaint: 23310207

I am not satisfied with this response because this is the same exact cookie-cutter response they give to anyone that goes through regular channels for account reinstatement. I have already appealed my channels, twice in fact. The first was to get the ball rolling, the second was because @Team******* said to do so so they could reexamine it. My first appeal fell on deaf ears, it wasn't until my second appeal that a decision was given of account termination due to "Scam, Spam, and Deceptive practices" and "Circumnavigation" respectively. I was never given an explanation for either. I need an explanation. There was an actual spam channel that stole my content and reupload it without my permission. Their description made it clear that it was in fact a scam, spam, and a deceptive practice. This was there channel. ****************************************************. And this was the video ***********************************. As you can see both are eliminated, as they should be because that channel actually did meet the criteria of the sentence I was, and I imagine they were given.
If I really did commit "Scam, Spam, and Deceptive practices" then give me proof for how I did so. I would love to see it. I know that that proof cannot be brought up because it does not exist. Therefore, I merely ask that my channels be reinstated. I have always followed the ******* Terms of Service and Community Guidelines to a T, and this was no exception so I genuinely no clue why I've been targeted.

Sincerely,
***** Daz
Business Response
Date: 05/16/2025

Hi Caleb,

Thank you for reaching out to us.

Our team has carefully reviewed the channel and found it violates our Spam, deceptive practices, & scams policies. As a result, the channel has been removed.

YouTube doesnt allow spam, scams, or other deceptive practices that take advantage of the ****************** We also dont allow content where the main purpose is to trick others into leaving ******* for another site.

For further information, please visit our Help ********************************************** Team
Customer Answer
Date: 06/03/2025
Complaint: 23310207
I am rejecting this response because:
That is the exact reason I have reached out through the Better Business Bureau. I have been told several times that my channel was initially suspended for "Scam, Spam, and Deceptive practices." Although, not only do I reason to believe that my channel was hijacked in some way, but I can assure you I have never ever attempted to violate such practices.
When I originally reached out about this, @TeamYouTube on ******* suspected it was a hijacking of some sort. Then when I contacted ******* support about it they said the incident happened too long ago for their records to verify the suspicions.
Again, I can assure you I never did, never have, and never will even consider scamming, spamming, or deceiving anyone. Especially not on ******* where I know that is commonplace. However, I know for a fact that the creator that stole my content (****************************) most certainly checked all the boxes for the reasons I was banned.
Additionally, I have reason to suspect I was hijacked because I received 2 copyright strikes from channels that had absolutely nothing to with my content. I received 1 strike from a slime ASMR creator, and a 2nd from an Escape from Tarkov creator. My video had to with Minecraft farming. In no world do either of those have correlation to each other.
All I want is my channels to be reinstated and returned for use in the platform. I never did anything wrong. If for some unexplainable reason I violate something after reinstatement, I will absolutely take that on the chin and admit that was fully, and completely in the wrong. However, this is not that. I know I did nothing wrong and will continue to say so because that is how it is.

Sincerely,
***** Daz
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Google Fi (cell phone service) customer for a few years now. As long as I've been a member of Google Fi, they've offered 3 service plans and Google Fi always allowed switching between ******** November of last year, Google Fi was running a promotion for their Google Pixel Watch 3. I bought it upfront out-of-pocket. The promotion was broken up into two parts: 1. You would receive an instant $150 rebate if you remained an active Google Fi user.2. You would receive back the remaining $299.99 over 24 monthly bill credits as long as you keep the qualifying account *********** is a link to the exact promo details: ************************************************************************ Within the past month, Google Fi introduced a new less expensive plan, called Unlimited Essentials, that would fit my needs better. When I attempted to change to that plan, Google Fi warned that I would lose out on the 2nd part of the promotion mentioned above. Basically, I'd be forfeiting the $12.50 monthly bill credit going forward.I've called Google ********** several times and no one can explain to me how I am actually not meeting my end of the promotion requirements. On one call, the representative told me that the issue occurred simply because this new plan did not exist at the time of the promotion offering. He also said that Google will not be going back into their systems to fix the issue either (probably because it would cost them too much time and money to do so). I have not switched to this Unlimited Essentials plan yet because I don't want to lose my promotion, but I do still want to switch to the cheaper plan. I need BBB to intervene on my behalf and on behalf of all these other people with the same issue on Reddit: ***************************************************************************************************************
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/13/2025

Complaint: 23309316

I am rejecting this response because: I have already reached out to Google ******************* about this issue several times. I have a long email thread with them about this with no resolution that seems fair. My case is Case ID [***************].

Sincerely,

**** ******
Business Response
Date: 05/17/2025
Hello BBB Team,

We thank the customer for providing us with this information. We see that the customer is currently in contact with one of our agents through case ticket #3-0967000038574.

We ask that the BBB close this complaint as we have been working with the user towards a resolution.
Customer Answer
Date: 06/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:05/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've reported IP address abuse and harassment that violates copyright laws and ******* terms of service however they do not review any of the complaints ever. When I contact them via chat they do not take any action on harassment, me being called an N word, copyright violations and the fact that one person with the same IP is violating their terms of service by harassing me. They refuse to help and their report process yields no results because the reports are never checked.
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *******************************************youtube/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/12/2025

Complaint: 23308516

I am rejecting this response because Ive contacted support. Submitted prior reports and copyright requests and they have all been ignored and supoort refuses to help.

Business Response
Date: 05/16/2025
Hi Elixis,

Thanks for raising this to our team.
A Support Specialist from the ********** team will reach out to you in 24 - 48 hours so we can sort this out.
We look forward to resolving this case.
Regards,
The ******* Team
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google has charged me twice for the same period as a game subscription. They refuse to give me a refund.
Business Response
Date: 05/12/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team

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