Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit

  30 Rockefeller Plz Ste 4250 New York, NY 10112-0015

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  5720 Peachtree Pkwy Norcross, GA 30092-2813

• 

  Intuit, Inc.

  PO Box 84020 Columbus, GA 31908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my tax money from Intuit for months now. They had me call the *** almost 3 months ago. The *** did an investigation. I called them after 2 months and they asked me who told me to call them. I told the *** that it was Turbotax and was informed the *** sent my money to Turbotax's bank. When I called Turbotax with that information they asked me who told me to call the ***. I told them that it was Turbotax and they apologized. They then told me.they sent a message to their bank to get me my money. I tried to call for an update today and was told to call the *** yet again. I have the paper from the *** that confirms they sent the money to Turbotax's bank. Turbotax has had me jumping through hoops for months with no hope of me getting my money.

  Business Response

  Date: 06/17/2025

  To whom it may concern,

  Our office has been in contact with ******* *** and have resolved their concerns. 

  If they should need further assistance, please visit us at *********************************************.

  Sincerely,

  Intuit's Office of the President 

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using QuickBooks Online within my business and in June 2023, I decided to get a QuickBooks checking account. Everything was good until 10/10/2024 when I first saw fraudulent charges on my account. Immediately, once noticing, I made a dispute, and I was told that because only part of the charges were posted ($427.78), I would need to call back to dispute the other charges ($968.65) when they posted. In that initial call, I asked for another card to be sent to my address on file; I never received the card. I used the card virtually through the app, to purchase my website subscription 3 days before I called back again because I had not received the new card in the mail. On 10/25/24, I was granted a finalized provisional credit of $427.78 (the initial charges disputed). By 10/28/24, the rest of the money in my account ($2178.49), was stolen from my account. I immediately disputed the charges, and it was on 11/07/2024 that I received a denial letter stating "it was determined that I authorized the charges." When I asked the representative about the how the determination was made, I was told that they used a charge I authorized from August 2024 to validate the fraudulent charges. As of 1/17/2025, there was about $63 in that account, and I received notification that I would be charged $968.65 for the provisional credit that was granted since my dispute was denied. I never saw that credit come through my account because someone was already taking the money out of my account. Aside from the new card that was sent to me, I always had my card in my possession, and still have it to this day. Today, I called back to get my money back. I have moved my invoicing and accounting elsewhere due to this issue, and would like to be made whole. I currently have 2 active disputes totaling $3147.14. I just want my money back.What is most surprising is that there were minimal transactions from each dispute that were returned, but I was not given the bulk of what was stolen.

  Business Response

  Date: 06/05/2025

  To Whom It May Concern,

  Thank you for allowing us the opportunity to address this matter. We have coordinated with our partner, *********, who has reached out to Ms. ******* to directly address and resolve her concerns. Based on this action, we now consider this matter to be resolved.
  

  Respectfully, 

  *****

   Case Manager | Office of the President

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to multiple unauthorized and inconsistent charges from Intuit TurboTax following the filing of our 2024 tax return (filed jointly as Married Filing Jointly).I authorized TurboTax to deduct their service fee from our tax refund.The fee I was quoted during filing was one amount, but the final amount deducted from our refund on March 3, 2025, was higher than originally stated. This discrepancy was not communicated or explained. Then, without any prior notice, warning, or explanation, Intuit charged our bank account directly on May 27, 2025, for $273.00. This was not authorized and was a completely separate and new chargemaking it the third different amount charged for what should have been a one-time service.When I contacted Intuits customer service to resolve the issue, I was told they could not speak to me because my husband's name appeared first on the returneven though we filed jointly, and the bank account they withdrew funds from is also in my name. This is not only dismissive but also contradictory, given they had no issue charging an account that includes *********************** is now contacting my husband with no explanation for the conflicting charges and continues to claim we owe more money. No invoice, breakdown, or valid reasoning has been provided. This raises serious concerns about the ethics and transparency of Intuits billing practices.A full refund of the unauthorized $273.00 charge to our bank account.A detailed explanation of all charges related to our 2024 tax return.Confirmation that no further charges will be made to our account.Written acknowledgment from Intuit that this issue has been resolved.This has been an extremely frustrating and unprofessional experience. Due to the lack of transparency, unauthorized transactions, and poor customer service, I will never use any ******************** service again. If this issue is not resolved promptly, we will be forced to pursue legal action.

  Business Response

  Date: 05/29/2025

  To whom it may concern,

  This is a duplicate of complaint number 23381465 for ******* ***********, whom we are actively in contact with. We will submit further correspondence through BBB complaint number 23381465

  Respectfully,

  Intuit

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intuit charged my small business, Capital Bookkeeping Cooperative, $95.03 on 5/23/2025. I have talked their customer service department and they cannot produce a reason for this charge. It is is also not traceable in their merchant system. They admit all of this and are still refusing to reimburse us.

  Business Response

  Date: 06/09/2025

  To Whom It May Concern,

  We have been in contact with **** ***** and have provided a refund. Thank you for the opportunity to assist with this matter.

  Office of the President - intuit

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: April 14, 2025 The amount of money you paid the business: $203 What the business committed to provide you: Accurately calculate my tax liability based on my inputs.What the nature of the dispute is: I received a letter from the *** May 16, 2025: "you miscalculated your estimated tax penalty" and are owed a refund of $234.57; and subsequent check of $235.61 ($1.04 interest added). This means TurboTax made me pay more than I owed in taxes. Whether or not the business has tried to resolve the problem: They have not. I logged into my account and provided the feedback but have not heard anything in response.

  Business Response

  Date: 05/29/2025

  To whom it may concern,

  We appreciate you reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like you may be experiencing some issues with one of our products, and we want to help. 

  If you have not yet contacted Intuit Support, please start there by visiting ********************************************* or your in-product help menu. Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing.
  

  Once you've contacted Support, you'll receive a case number. If the expert is unable to resolve your issue, just reply to this BBB thread with your case number and we'll look into it further for you.
  

  Thank you for being an Intuit customer.
  
  

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23390529
  
  I am rejecting this response because: I already followed that channel they're suggesting and they did nothing.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/29/2025

  To whom it may concern,

  We received the additional information forwarded from ****** *******. Thank you for the opportunity to respond. 

  We are unable to locate any recent cases with our support experts regarding this concern using the email address and phone number provided. Please provide the phone number, email, and/or case number related to this concern and we will be glad to assist further. 

  Respectfully,

  Intuit

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo Tax software has a glitch. If you make an error on the personal taxes, the software will force you to pay when you should have gotten it free. Even if you try to fix it on your end, theres no going back. There is no customer service in the software, I didnt receive any additional help within the software either and if you file on the weekend or after work, youre out of luck. No email to communicate and no chat. Reached out to get it resolved on the short lunch time I had and spoke with ***** who was nice at first. Offered only half of the large amount they chose to charge. Saying fees for filing still had to be paid to process it, but it was supposed to be FREE. When I asked for someone else or a supervisor ****** tone changed, and was no longer kind but more sarcastic, it didnt give me faith that this will be resolved. He did dont say anyone would reach out. It was more like then your out of lucks Ive used them for years, and i feel they found an another way to make it more profitable on a huge market by the software not offering an option for correction or revert and I do not wish to be a part of it. If it had been filed for free they wouldnt have charged me then either to file it. All this is software.

  Business Response

  Date: 05/30/2025

  To whom it may concern,
  
  We worked with ******** ******* and addressed their concerns. 
  
  Respectfully,
  Intuit's Office of the President

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $950 government payment through QuickBooks Payments on July 26, 2024, from ************* Domestic Violence. The payment was processed by credit card ***** ending in *9446) but remains frozen or held by QuickBooks without explanation.I have attached a formal dispute letter and screenshots showing the invoice, payment date, and method. I request immediate release of the funds or a written explanation for the delay.

  Business Response

  Date: 06/03/2025

  To whom it may concern,
  
  We worked with ********* ******* to address their concerns. 
  
  Respectfully,
  
  Intuit's Office of the President

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo Tax sent me an email 2 weeks ago stating they would take 300 from my bank account to cover my tax return filing. I disputed the total because they were charging me for using a live agent when I did not. The agent I spoke with sent me a form to fill out to reverse the charge. I filled out the form and recieved a confirmation screen saying it will be resolved in 2 business days. 2 weeks later I got charged the full amount. I called again to get it reversed and was told that they could only reimburse me on 3 weeks (after acknowledging they had done wrong) This is unacceptable. I have bills that need paid. If money is expected within a timely manner it must be returned in a timely manner. Especially when the situation had been previously resolved. If roles were reversed one would be expected to pay late fees, and penalties, and without a timely return of my stolen money I will end up loosing more than the initial 80 in late fees and penalties of my own. This injustice cannot stand.

  Business Response

  Date: 05/29/2025

  To whom it may concern,

  Our office has contacted Mr. ****** and worked with them to address their concerns.
  If they should need further assistance, please visit us at *********************************************.

  Sincerely,

  Intuit's Office of the President 
  
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time user of ********************, and about May 1st reached out to QuickBooks/Intuit for product information to determine the most cost-effective options going forward. The QuickBooks representative was to call be back May 14th, and when I did not hear back, I initiated another call to obtain information on or about May 20th. At no time did I purchase any product.I found that my **************** credit card account has been charged $999 for QuickBooks which I did not approve or purchase. I am still checking cost-effective options and compatibility with our Bookkeeper. I am opening a dispute also with the credit card company since I have not been able to speak with anyone at Intuit/QuickBooks to resolve this issue.

  Business Response

  Date: 05/28/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. Our office worked with Mr. ****** earlier this week. He contacted our Sales Team to discuss renewal options for their QuickBooks Desktop Plus subscription before their billing date. However, he did not receive a callback as promised, and their account was automatically billed, leading him to perceive this as an unauthorized transaction. The subscription has had an automatic annual billing setup since May 24, 2022. We recognize this missed callback did not align with our service standards, and we apologize for any inconvenience this situation may have caused. To rectify this and maintain our commitment to customer satisfaction, we have issued a refund of $249.00 to the Mr. ****************** subscription fee on May 27, 2025. The refunded amount should be visible on the associated card within 5-7 business days, reflecting our commitment to resolving the issue promptly and effectively.

  If he has any future questions or concerns, he can visit ********************************************.

  Respectfully, 
  
  *****
  Case Manager | Office of the President

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We filed our 2024 taxes using TurboTax in February 2025. At that time, we authorized a specific payment amount to be deducted from our refund to cover the cost of filing. However, when the taxes were finalized, the amount withdrawn from our refund was higher than what we initially approved.We were not informed of this increase in advance, nor did we consent to a higher ********* make matters worse, at the end of May 2025, TurboTax/Intuit withdrew money directly from our bank account without any prior notice or authorization. This was a completely unauthorized charge.We immediately contacted our bank and disputed the charge. However, Intuit is now contesting the dispute, despite the fact that we never approved this bank withdrawal, and our original agreement was to pay from our tax refund.This behavior is unethical and unacceptable. We believe this constitutes unauthorized access to our bank account, and we are requesting a full refund of the amount withdrawn in May and for Intuit to cease any further attempts to charge our account without our explicit written consent.

  Business Response

  Date: 05/30/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. Our records show that Mr. ************* tax refund, after adjustment, was either insufficient to pay the amount due for TurboTax fees or was delayed more than a month beyond the expected tax refund date.  Although we have no way of knowing, the *** may have adjusted his refund to satisfy existing debts including child support, back taxes, student loans and state taxes, among other reasons.  

  When Mr. *********************** up for the ************************ he provided us with his bank account information and consented to allowing Intuit (through its processor) to debit his bank account in the event the final refund was delayed or insufficient to cover the fees for TurboTax products and services therefore we automatically debited his bank account. Customers cannot use the ************************* without consenting to the terms are agreeing and accepting the terms and conditions of this Agreement.

  In addition, by clicking the "I Agree" he electronically signed and authorized Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from his bank account number, in the event that he does not receive a tax refund that is sufficient to pay for them.

  Prior to withdrawing funds, Mr. *********** was sent three separate e-mails telling him when the debit would occur and giving him instructions on how to make alternative payment arrangements.  Fees are withdrawn only if the customer fails to respond to any of the three e-mails. The *** has no way of knowing what a customers ********************** fees are, nor do they make payments directly to Intuit or TurboTax.  Any amount withheld by the *** is for other reasons and not for TurboTax fees. The TurboTax fees are valid.

  If he has any future questions or concerns, he can visit ********************************************. We have resources, frequently asked questions, and experts standing by to help.

  Respectfully, 

  *****

  ***** *****
  Case Manager | Office of the President