About

Local BBB:

BBB of Northeast California

BBB File Opened:

3/28/2014

Business Started:

1/1/2007

Business Incorporated:

4/1/2011

Type of Entity:

Corporation

Alternate Names:

Lasers and lights.com

Business Management:

Mr. Bruce Beeley, Owner

Additional Information

Payment methods

Visa Mastercard PayPal, AMEX or Discover through PayPal as well. Check or Money order(order doesn't ship until payment received)

Refund and Exchange Policy

Most orders will ship within 5 - 10 business days. Products in our warehouse will ship during business hours on Monday through Friday (PST). You may email [email protected] to confirm availability. As soon as you place your order you will get confirmation by email and within 48 hours you will usually receive updates regarding tracking or shipping timing.10% fee applies to ALL order cancellations. Please confirm everything is correct with your order before final submission and then through the email order confirmation.Requests for return must be made in writing within 14 days of purchase and are subject to 25% restock fee from refund, send to [email protected]. Defective product return/refund are subject to the warranty terms of the manufacturer. In some instances Lasersandlights.com might make an exception, within the 14 day request period. All returns require authorization, items received in our warehouse without an RMA number will be returned to sender. Shipping for authorized returns/RMA are at the expense of the purchaser. REPORTED FAULTY ITEMS-Warranty terms vary by Manufacturer and from product to product. Purchasers are responsible for shipping costs of returns under warranty or per terms of the Manufacturer. Purchasers will be directed to contact the manufacturer in most cases for warranty. Some items are covered under warranty for REPAIR rather than REPLACEMENT. Allow 2-3 weeks for repairs under warranty. Purchaser is responsible for return shipping. A minimum 25% re-stocking fee will be deducted from ALL refunds or credits for returned items. Some products are non-returnable.Non stocked, custom and special order products may not be returnable or 50% or more restocking fees may apply. When calculating shipping timing remember that weekends and holidays are not delivery days. Saturday and overnight deliveries may be available but you must contact our office with request for this service, email to [email protected] Signature upon delivery is a Lasersandlights.com requirement for orders over $300.00. If you choose not to have this requirement you will be responsible for loss or damages and can make that request in the comments box during checkout process.Free Shipping is only available on certain products and within the contiguous United States.Shipping and handling charges are calculated LIVE and are not refundable on authorized returns, product replacement, or product exchange. All backordered items ship out via the shipping method paid for at the time of order. Items ordered with expedited shipping may not be immediately available and no refunds or discounts will be available unless requested and authorized before the item is processed for shipment.International customers may be charged for customs fees by their Country for orders which are fully the responsibility of the customer and per terms of respective Country. These orders are shipped via USPS. Allow 3-10 business days for most international shipments.

Business Categories

Lighting Systems, Light Fixtures