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Business Profile

Restaurants

Chipotle Mexican Grill Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Chipotle Mexican Grill Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chipotle Mexican Grill Inc has 578 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 155 Customer Reviews

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    Review Details

    • Abigail O

      Date: 03/01/2023

      Abigail O

      Date: 03/01/2023

      Love this place! Have been going for a really long time.

      Chipotle Mexican Grill Inc

      Date: 11/04/2023

      Thanks for your positive feedback!

    • Cole L

      Date: 02/02/2023

      Cole L

      Date: 02/02/2023

      Horrible! I ordered a veggie quesadilla for delivery. It came with no cheese and my sides were missing. You can never speak with a human only virtual Pepper. Chipotle has gone downhill. Never again.

      Chipotle Mexican Grill Inc

      Date: 02/27/2023

      On 2/2/23 the guest reached out via the live messaging channel, and the chatbot Pepper provided a buy-one-entree, get-one-free offer (valued at $12). On 2/2/23 the guest also reached out via e-mail, apologized for the experience, shared feedback with local and regional management, and provided a full refund.

      Cole L

      Date: 02/27/2023

      And why would a guest want a buy one get one for another dry quesadilla?

    • JMcMillan

      Date: 01/26/2023

      JMcMillan

      Date: 01/26/2023

      It is very upsetting that I continuously go to this location, due to it being conveniently located near home, for this location to ALWAYS be out of items. It seems they are always out of the sauted vegetables. Today specifically was the most upsetting. Its only 7:15p, the location doesnt close until 11p, and they are out of vegetables for the night. I asked the front line crew member if they were preparing more vegetables for the night, and was told no, we are out for the night, as he placed an empty container in the spot. Ive never been to an establishment that purposely does not replace highly recommend items, when theres 4 hours left until closing. At least 3 of my last visits have been met with this same response/outcome. It is such an inconvenience to travel to this location only to not be able to order my meal the way I intend to, because they are out of this or out of that.Then to put the icing on the cake. Youre not even able to contact the store to express your concerns with a member of management/leadership. Youre prompted by an automated system that gets you no where.

      Chipotle Mexican Grill Inc

      Date: 01/26/2023

      On 1/26/23 I shared feedback with local and regional management regarding this matter.

    • Tracy L

      Date: 01/02/2023

      Tracy L

      Date: 01/02/2023

      Order online and at least twice charged for chips and guac when NO chips in store. No refund available. Only option is a credit for items, They charge you and no refund policy for items not available even though you can order. What a rip off.

      Chipotle Mexican Grill Inc

      Date: 01/03/2023

      On 1/2/23 the guest reached out via the live messaging channel, and the chatbot provided two free ************ offers (valued at $6 each).

    • Jenny P

      Date: 12/29/2022

      Jenny P

      Date: 12/29/2022

      I when to two different location tonight and none of them had white rice, one of the stored close at 11pm and the other closes at 10 pm.The location on ******* Ave was my first stop, at 8:30 pm I was told there was no white rice, this store closes at 11pm.We proceed to be go to another location on *********************************************************** and this location closes at 10pm, they did not have no white rice and mo cheese, the beans were super dry, no chips and no Ice?????? no kind of empathy not even an Im sorry we dont have anymore. So super disappointed.Note:If you have tan out of food a least put up a sign ??.

      Chipotle Mexican Grill Inc

      Date: 01/05/2023

      On 1/5/23 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and provided a buy-one-entree, get-one-free offer (valued at $12) to apologize.

    • Andrea Y.

      Date: 12/27/2022

      Andrea Y.

      Date: 12/27/2022

      Order everytime and something's always missing or the item is just horribly put together. Ordered a bowl and my beans weren't drained, my bowl was like bean soup with cheese and lettuce.

      Chipotle Mexican Grill Inc

      Date: 01/03/2023

      On 1/3/23 I reached out to the guest via e-mail, apologized for the experience, and requested additional information to help me confirm the order and identify the location where the issue was experienced.

    • Zach W

      Date: 12/21/2022

      Zach W

      Date: 12/21/2022

      the location in ********* ************* gets my order wrong quite literally 70% of the time. Six times in a row, I've ordered a drink with my order, whether it be through uber eats, door dash, their app directly, and SIX times in a row, no drink comes with my order. Now they do refund you pretty easily for the missed item but it doesn't change the fact that the preset tip you've already been charged for is based off a percentage of the order with the drink being included in the total. This is totally illegal/backwards. You should being tipped a percentage of what you actually received. This has to be going on all over the country and has to be happening so regularly that it needs to be addressed.

      Chipotle Mexican Grill Inc

      Date: 01/03/2023

      On 12/15/22 a ******** Care agent reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, and refunded the amount for the missing item. The preset tip amount can be changed by the customer before submitting the order. On 1/3/23 I escalated the guest's case to the ******** Incident team.

    • Sarah T

      Date: 12/16/2022

      Sarah T

      Date: 12/16/2022

      The Chipotle in *********, ** basically messes up my order every time I decide to give it another try. Tonight I am going to the ** ******** was put into my bowl. I specifically ordered a vegan bowl. Im allergic to dairy very badly! This restaurant seriously doesnt care about an order being right or missing items. Im not ever going back here and Im going to get ahold of the main manager for the is **** ** bill. Im furious. No stars here at all.

      Chipotle Mexican Grill Inc

      Date: 12/19/2022

      On 12/19/22 I escalated this issue to the Customer Incident team to follow up with the guest.

    • Dennis C

      Date: 12/14/2022

      Dennis C

      Date: 12/14/2022

      Placed an order, waited forty minutes with no update other than the order being completed. Suddenly the order is claimed to be stolen, a claim made by employees. I already wasted 40 minutes waiting, didn't want to waste more. Just want a refund, can't reach customer service through chat, the numbers given to me by employees don't connect, one of then is a ********** resident privacy number, does me absolutely no good.

      Chipotle Mexican Grill Inc

      Date: 12/15/2022

      On 12/13/22 the guest submitted a comment via the ************* support contact form. On 12/14/22 a ************* agent reached out via e-mail and requested information to locate the order, and on 12/15/22 the CC agent apologized for the experience, shared feedback with local and regional management, and refunded the order.

    • Lacey B

      Date: 12/02/2022

      Lacey B

      Date: 12/02/2022

      Chipotle needs to seriously restructure their employment strategy. Both locations in *********, ** are regularly closed during posted business hours, but the app wont alert that the store is closed. So you pay for an order, drive to the store, just to find a handwritten sign that either says theyre closed for the day or opening later and to call for a refundThis is borderline fraud!

      Chipotle Mexican Grill Inc

      Date: 12/05/2022

      On 12/5/22 I reached out to the guest via e-mail, apologized for the experience, and requested additional information so I can follow up with the restaurant and resolve the issue.

    Chipotle Mexican Grill Inc is NOT a BBB Accredited Business.

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