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Business Profile

Home Improvement

Red Jams Home Improvement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weve signed a contract with contractor since December last year up until today no progress was done nor any materials have been placed on our property / job site. Contractor is asking for more money (******USD) on top of our contracted price in order to proceed with the project. And prior to this he had asked additional $8,000 January 31st 2024 to schedule the concrete. Then Feb 26 2024 he ask that we pay him the 2nd payment ($37,000)on our contract for him to purchase materials as construction will start soon. So now we are down ****** and our ADU garage conversion project is yet to be started. Contractor is sending us revised contract to reconsider after him telling us that the money we had paid him to do the project has been used to pay his own credit card. Now we are asking him to provide receipts copys of advance purchase orders so we can determine how much can be refunded however no luck. Also the design / architecture company that made said plans stated that we are still have unpaid invoices when we requested for electronic copies of our building plans and drawings. When we have already paid contractor for said service in the initial contract signing. Contractor already collected almost 40 percent of the contracted price and no progress has been made.

Red Jams Home Improvement is NOT a BBB Accredited Business.

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