Complaints

This profile includes complaints for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mynd

  1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

  
• 

  Mynd

  Mesa, AZ 85215-1148

• 

  Mynd Property Management

  410 S Rampart Blvd STE 390 Las Vegas, NV 89145-5749

• 

  Mynd Property Management

  4830 W Kennedy Blvd Ste 600 Tampa, FL 33609

• 

  Mynd Property Management

  1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a home through MYND for nearly two years. Before the required 30-day notice, we informed MYND we would not renew our lease ending May 15, 2025. Despite this, MYND sent several messages encouraging us to renew, even offering to lower the rent. We confirmed our decision not to renew.MYND continued sending move-out instructions, which we followed. Both leaseholders paid for professional home and carpet cleaning and completed minor repairs. On May 14, 2025, we received an unexpected email from MYND stating that the property would transfer to the owner on May 22, and our $5,000+ deposit had already been sent to him on April 30. This was confusing, as the lease was still active.We contacted MYND with our concerns, and they assured us they would oversee the lease closing and ensure the owner followed their protocol. On our move-out day, we submitted photos of the cleaned home, returned keys, and cleaning receipts. MYND acknowledged receipt and thanked us.After a week with no update, we reached out and received photos and a message from the owner alleging poor property condition. We disputed these claims with both the owner and MYND. MYND then stated we should no longer contact them.We are disappointed by how this was handled. We followed all of MYND's instructions and do not understand why we are dealing with the owner when his management was not supposed to begin until after the lease ended. We are also alarmed that our personal information was shared without our consent.The property was listed for rent on May 25, described as 'immaculately maintained,' using photos clearly showing the home as we left it. This contradicts the claims made and raises serious concerns about the withholding of our deposit. We believe our deposit has been unjustly withheld, and our privacy compromised. We request a full review and appropriate restitution.

  

  Business Response

  Date: 06/13/2025

  Hi ******,
  
  Thank you for your message. We want to provide some clarity regarding the status of your lease and the move-out process. The property owner elected to self-manage the rental beginning 5/22/2025 and as a result, our management responsibilities formally ended at that time.
  
  While we understand the timing may raise concerns, please be assured there was no misconduct or unusual activity on our part. Once an owner chooses to self-manage, we are no longer authorized to act on their behalf, including handling move-out procedures or processing the Statement of Deposit Accounting.
  
  Any questions or concerns related to your security deposit or move-out charges will need to be addressed directly with the owner going forward.
  
  Thank you for your tenancy, and we wish you the very best in your next chapter.

  Mynd Management

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a rental agreement with MYND Two Years ago. We decided not renew for a third year. We received several offers emails wanting to us to stay and offered even lower rent. The day before our lease was up May 14, 2025 we received several offers an email saying that the property was released to owner and that our $5000+ deposit had been sent to him. That raised concerns as our move out date was May 15. This is unfair practices as now MyNd says they dont have anything to do with it. Agreement was with this company. The owner has been vague and acting as if we didnt take care of the home. We have receipts for hiring professionals to clean home we also had carpet steamed clean by reputable companies. We also have pictures. What we dont understand is why the company didnt see this through and how they could forward anything about us to someone we dont know. We dont know if our personal information has been shared. Ss#,banking information etc. We have recently learned the house is on the market for rent already and looks to be the same pictures that we have and also Mynd apparently went and did a move out inspection which we have as well. If they no longer had the property that doesnt make sense that they didnt handle our move out until the end. This leaves us feeling that is very unprofessional and we have no recourse but to take to court. Please assist.

  

  Business Response

  Date: 06/13/2025

  Eumentrice,

  Thank you for your message. We want to provide some clarity regarding the status of your lease and the move-out process.
  
  The property owner elected to self-manage the rental beginning 5/22/2025 and as a result, our management responsibilities formally ended at that time.
  
  While we understand the timing may raise concerns, please be assured there was no misconduct or unusual activity on our part. Once an owner chooses to self-manage, we are no longer authorized to act on their behalf, including handling move-out procedures or processing the Statement of Deposit Accounting.
  
  Any questions or concerns related to your security deposit or move-out charges will need to be addressed directly with the owner going forward.
  
  Thank you for your tenancy, and we wish you the very best in your next chapter.

  Mynd Management 

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: 23409321
  
  
  
  I am rejecting this response because: We understand that the homeowner has every right to cancel MYND. However we signed with MYND. A legal contract. Per  (MyND)! He took over on 5/22/25 our lease was up on 5/15/25. We were notified that our deposit was sent to home owner on 5/14/25 MYND also went out on the 16th of May and did walk through. We have the pictures and information that was noted by MYND. The home owner had no intention on giving any of our deposit back and has claimed a lot of damages that is just not true. We are not responding to him as we signed with MYND. This will now become a legal matter for unethical business practices. 
  
  
  
  Sincerely,
  
  
  
  Eumentrice Tobin

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:I am filing a formal complaint against Mynd Residents regarding a fraudulent utility account opened in my name for the property located at *************************************************, without my knowledge or consent.Upon move-in, I followed the guidance provided by Mynd Residents, who informed me that *************** was the water service provider. I contacted ***************, ****************, and ******* EMC to establish service. All confirmed they were not providers for the property and informed me that the home did not appear to have an individual water meter. I communicated this back to Mynd Residents and received no further direction.Despite this, an account was later opened in my name with *************************, a provider I was never informed of and did not authorize to provide service. I have only recently been made aware of a past-due utility balancenearly three years after move-in, and conveniently after I gave notice of my intent not to renew the lease.This is a serious matter involving the unauthorized use of my personal information, constituting fraud and a violation of Georgia state law. I have taken every step in good faith to resolve the issue, but Mynd Residents continues to deflect responsibility and attempts to hold me financially liable for a service I did not initiate.Resolution Requested:1.A full investigation by Mynd Residents into how the utility account was opened without my consent.2.Immediate release from all liability for the water utility charges.3.Written confirmation that my name and personal information will be removed from any such ******************** that no negative financial reporting will result from this issue.I take this matter very seriously and will continue to pursue all necessary steps to protect my rights, including regulatory complaints and legal counsel if ***********: ****** **** Address: **************************************** Phone: ************ Email: ***********************

  

  Business Response

  Date: 06/13/2025

  ******,
  Thank you for your feedback. We understand the concerns youve raised and take this matter seriously. Were aware that you spoke with our regional manager today, and we appreciate your time and communication. We trust the ongoing process will provide the necessary clarity and direction.
  
  Thank you
  Mynd Management

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since MYND took over my lease agreement from the previous owners I have had several issues with communications and lease agreements issues. They are now trumping up gas bill charges for the last 9 months when I originally signed a lease agreement stating this home was electric fully. Now they have added these charges to my rental payment. And its not right. I had no knowledge of a gas bill and according to the company the utilities are supposed to be switched over upon move in date. So how do you come back 9 months later to charge me $781 for gas meter. There has been multiple complaints with this company and how they handle business. Im seeking assistance with Class Action Lawsuit against them. If would help if I was backed by the BBB please help!

  

  Business Response

  Date: 06/13/2025

  Tierra, 

  We see that this has been resolved with our Resident Experience team, and we appreciate your cooperation. Please let us know if we can assist with anything else in the future as we are happy to help! 
  
  Mynd Management

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against MYND Property Management for ongoing negligence, deception, and retaliatory behavior from 2023 to May 2025. In 2023, I reported a cockroach infestation. Rather than help, MYND and the owner blamed me, despite no prior pest issues being disclosed. No extermination was ******* 2024, a leak from the upstairs unit worsened and caused my water heater to catch fire. MYND delayed repairs for two months. When repairs were finally made, the work was subpar, and the leak was never fully addressed. By May 2025, the leak returned, confirming nothing was properly ******** early 2025, MYND falsely claimed they performed a 2024 inspection. I proved this was a lie. In retaliation, they sent a third-party company, ******, to take photos of my unit. I obtained confirmation from ****** that they do not inspect they only take photos. The photos showed damage to the ceiling and walls, but repairs were never approved by the owner.I also questioned MYND about pest control responsibility. They said they'd follow up, but instead added pest fees to my rent without notice or agreement which is unethical. When I attempted to pay my May 2025 rent and NSF fee, I found myself locked out of the tenant portal, making payment impossible.MYND's constant staff turnover, refusal to fix major issues, retaliation, and dishonesty have made living here unsafe and stressful. They protect negligent property owners and leave tenants to suffer the consequences. Im requesting a formal investigation and enforcement of tenant protections.

  

  Business Response

  Date: 05/14/2025

  Hi ********,

  
  Thank you for sharing this feedback. We sincerely apologize for your experience and the issues you've encountered with the home during your tenancy. Your email has been forwarded to our Account Resolution Specialist Leadership Team, who will be in contact with you to discuss this matter further.
  

  Thank you

  Mynd Experience Team

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 weeks ago I went to ******** to look for houses in my area for rent. Somehow after a few clicks and finding houses I like it brought to Mynd management properties. I toured a home that I really liked so I went ahead and applied. Somehow 1 hour after I applied I got a text saying that property was no longer available. So I called and they said someone put an application in mere minutes before me. But they would be happy to take my application fee and put it towards their other properties. They sent me a link to the other properties to look at and when I did I discovered that ALL the other properties listed were complete garbage in comparison to the one I liked. Which led me to discover their bait and switch house technique. They put beautiful houses out there for rent to get you to apply and then say that the house Just got rented out so they can keep your money. How do I know this is true you may ask? Well I happen to live right down the street from the beautiful house I was going to get. Mynd management will tell you that after getting approved you have up to 14 days to move into the property. Well Ive driven by the house that someone else moved into and wouldnt ya know it NO ONE EVER MOVED IN. Weird how that worked out. So just so everyone knows, thats just one of their sneaky and deceptive practices. ***, not sure how this company has an A+ rating on BBB when it has a 2.3 star customer rating Not to mention its reviews on EVERY OTHER site like trust pilot has it a 1 or 2 star rating. Were supposed to trust Mynd management but it would seem that NO ONE does. This company should not only be removed for the BBB but should be sued for everything its worth

  

  Business Response

  Date: 05/14/2025

  Hi *******, 

  Thank you so much for your feedback on your application experience and we have shared this internally with our team. The leasing manager has confirmed that you were refunded your application fee.

  We wish you the best in the future! 

  Mynd Property Management

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2025, my husband and I applied to lease the property at ***********************************, shortly after it was listed on Zillow. The listing was so new the application link wasnt active yet, so I called and requested it. We submitted the application the same day, provided our pay stubs, and paid the $118 fee ($59 a person). Mynds stated income requirement is 2.5x the rent ($8,125). Both my husband and I individually exceed that. He also submitted an offer letter for a new role he began two weeks prior with a higher salary.Despite this, we were asked to submit three months of full bank statements each, showing all transactions and deposits, with no explanation. I followed up multiple times via phone and email asking why this was needed. ******, the contact listed, said the request came from another department and promised a callbackwhich never came. I followed up again, still with no answers. My application was reset in their system, locking me out and forcing me to email documents instead. We complied by sending the bank statements, though the request felt excessive.Later, I received an intrusive question about why I had a mortgage and what I planned to do with my current home. This is a rental property I own and I put on my application that we are currently renting another house. Still, I responded.On Day 4, we were informed the property was no longer available due to another deposit. Yet we were never told if we were approved or denied.This process was unprofessional, invasive, and left us feeling discriminated against and disregarded.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My household has made several repair complaints to the property manager. Nothing ever gets done. We are extremely frustrated because we've been with this company for about ********************************************************************************** this unit 5 years ago. The circuit breaker is making a sizzling noise and the electrician said they "recommend the owner replace it. " However the property owner is doing nothing about it. You can't have the microwave going while ironing, or using the blender, or using the electric mixer, etc. ****** turns on and off by itself. The lights turn on and off by itself. The lights shut off for hours at a time before they pop back on. We've lost so much food in our refrigerator because it turned off and our food spoiled. We have kept our complaining to a minimum but now we have been without power for over 30 days. My mother in law, who is ********************************************************************************************** the hall restroom. We've asked them to replace the tile and they responded with, "it's not a priority at this time. " There is mold growing in the bathroom. We've complained. We've tried to get rid of it ourselves but no luck at all. I have terrible asthma and the mold issue is highly concerning. We have put in a 30 day notice to vacate the unit. All we want is our $4800 deposit back and the $2981 rent for this month, (April). The unit is not liveable at this time. It hasn't been for a while now. A tree fell in the backyard and hit my mom. She had a concussion. This house is falling apart.

  

  Business Response

  Date: 04/11/2025

  Hi *******, We appreciate you bringing this to our attention. Your concerns have been escalated to our property management leadership team, and a team member will be in touch after reviewing your account and the requested lease break. Mynd Experience Team

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant with Mynd Management. My address is ********************************************. My mailbox and my neighbors mailbox was vandalized a few weeks ago while I was not home after I got off work, I came home to find my mailbox as well as my neighbors mailbox vandalized and knocked down I sent in photos of the mailbox down . I called Mynd to get someone out to replace the mailbox, I was told a technician would be sent out to fix the mailbox, once the technician came out and fixed the down mailbox I sent in photos to show the mailbox had been repaired. This week I received an email stating I would be responsible for the mailbox. I was never told that I would have to replace the mailbox no one ever informed me that this would be an expense on my part. I did not knock the mailbox down and I do not know who did, but I am being charged I was never told I would be charged not one time. I don't understand why I have to pay for a charge I was never told I would have to pay. Regards. India *** ************

  

  Business Response

  Date: 04/10/2025

  Hi *****, We appreciate you bringing this to our attention. Your complaint has been escalated to our maintenance leadership team, and someone will be in touch after reviewing your account. ******************** Experience Team

   

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23186405
  
  I am rejecting this response because: No one from MYND  has reached out to me , the last person I spoke to name was ***** he advised me that it was nothing he could do I asked ***** if he had a manager or a higher up he told me he was the higher up, I asked for corporate number he told me MYND  did not have a corporate number, ***** told me he understood my anger about all of this   but it was nothing he could do. I am not satisfied with this is something I should not be responsible for. I was NEVER told I would have to pay for the mailbox to be repaired. If I knew I would be held responsible I would have got someone to come and fix it myself. Someone did not do there job correctly by not explaining  to me this was a charge I would have to pay for 
  
  Sincerely,
  
  India ***

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a house thru ************************* for 4000 and paid 500 utilities thru ******* and proceeded to go pickup the keys at the property as we were told by ***** ****** at **********. When we texted him that we arrived, he said to wait a second and then never contacted us back or respond to texts with door access code to the keys. We called and it would go straight to voicemail but when I called from another line, the phone would ring. We waited 3 hours until we saw some other renters come to look at the same house who were waiting to get in as well. We would like a full refund for breach of contract by never giving us the keys.

  

  Business Response

  Date: 04/04/2025

  Hi ********, 
  We are sorry to receive this complaint. We have shared below the communication that our leasing team shared with you on on March 19th. If you have any further questions about this - please respond to the team. 

  Mynd Experience Team 
  
  "Mynd Property Management does not advertise on ********** or ******** Marketplace. We will never ask you to wire money or pay with gift cards. Please report any fraudulent ads to your Leasing Associate. Homes are rented in the condition at the time of viewing. Federal Occupancy Guidelines: 2 per bedroom + 1 additional occupant; 2 per studio. Please contact us for move-in policy and available move-in date. Our Fraud is also investigating ***** ******, If you haven't already, please contact their bank immediately and file a police report."