Reviews
This profile includes reviews for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 326 Customer Reviews
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Review fromElvis G.
Date: 08/05/2022
5 starsElvis G.
Date: 08/05/2022
*********************** was extremely helpful with the onboarding process. She was very clear with what was necessary to complete the process, and sent reminders, and/or replied in a timely manner if there was any questions! Great experience.
Mynd
Date: 08/08/2022
Hi Elvis,Thank you for your review and your shout out to ****! You mentioned he was very helpful throughout the onboarding process! Please don't hesitate to contact us if you need anything else!-MyndReview fromSabyasachi D
Date: 07/26/2022
1 starBeware of this comapny if you are a landlord. The property manager can send you fake charges without invoice. Accounting fraud is pretty common. Mynd management will simply not answer your calls/messages if you try to terminate your contract. If you ask about refunding the fake charges or ask them invoice documents they will stop communication. This is a property mangement scam.Review fromDemetria S.
Date: 07/26/2022
1 starMy ** has been out in my rental property since July 8th. MYND manage a property that is owned by ***************************** (******** Revocable Trust). The owner only wanted to use his vendor, but the vendor could never fix the ** unit. The vendor put a new motor in the unit(attic). He was over several times, and he said it was ok. It got up to 87 degrees in our duplex every day after he put the new motor in. Turns out to be the wrong motor. Because we ran the ** almost 24 hours a day trying to stay cool, the outside unit went out. They keep telling us it was ok, but it never got cool in our house. The owner told us to put the thermostat on 78, but that didn't make a difference. It was barley any air coming out of the vents. Now he's stalling putting in a new unit. Me and my mom has to stay with family because it is extremely hot in our duplex.Review fromTashauna M.
Date: 07/23/2022
1 starTashauna M.
Date: 07/23/2022
I would like to encourage anyone that is looking to apply for homes listed under Mynd Management to really do their research. For days now I have been getting the run around. The first issue that came up was the "fraud alert" I placed on my account with tranunion because my SSN was stolen. They mentioned that they do not rent out to people that have this alert on their credit profile, however this is not listed on their site. (I digged for it) Once I cleared that up the next thing they asked for after I had already submitted my paycheck stubs were my bank statements. Once I provided those I was told they could not verify my income because on the statements it did not show the company's full name. Initially on the application I provided them with the company's phone number and they said they have to research the company themselves and use the number that they find. Today they called and said that they could not locate the business on ******* The company that they found was showing they are no longer an "active company" I advised them that the name attached to what they found is not who I work for. I asked them if I could provide a more detailed paystub showing the **** number, they said they would get back to me. While waiting I did my own research on the company that I work for and found their business registration on the ***** website and they are listed as an "active entity" once I found that I immediately sent it over to them. I received a message via text that they could not move forward because they cannot locate the company, not even on the BBB. I work for a small nursing agency and no business is required by law to register on ****** or the BBB. How can you be a company with a mission to carefully verify information for you customer (the owner of the home) when the applicant provides you EVERYTHING you asked for during the screening process? And thing still take restricted measures to get them approved. This was not a good experience and I DO NOT recommend!Mynd
Date: 07/25/2022
Hi ********, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light into the situation and get back to you with a better response.-MyndReview fromKatie T
Date: 07/22/2022
5 starsKatie T
Date: 07/22/2022
My experience throughout the onboarding process with *************************** was honestly great. She was very patient but also stayed consistent. Her reminders in my email helped me stay on top of what I needed to do and motivate me to get it done!Mynd
Date: 07/25/2022
Hi Katie,Thank you for your review and your shout-out to ***! You mentioned you had a great experience throughout the application process and that makes us very happy! Please don't hesitate to contact us if you need anything else!-MyndReview fromAngel J
Date: 07/21/2022
5 starsAngel J
Date: 07/21/2022
I spoke with ***** about a home that will not be available for rent until August and had several questions. He thoroughly answered all of my questions and was extremely patient with me. I appreciate your excellent customer service.Thank you!Mynd
Date: 07/25/2022
Hello!Thank you for this positive feedback! You mentioned you worked with ***** and that he was very helpful in providing you with the information you needed! Please always reach out to us if you need help or have any more feedback!-Mynd
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