We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Contractors

Stellar Solar
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called the company and emailed them several times. I was assured some one would contact me about the issue. I have received no response. My issue has to do with a city code violation on a power wall install. It is supposed to be three feet from the property line, but they knowingly installed about one foot from the property line.

    Business Response

    Date: 05/14/2025

    Stellar Solar maintains records of all our customers. ******* has never contracted with Stellar Solar. Filing a complaint without a marketplace relationship is a violation of the BBB's terms of service and consequently we would like this fraudulent complaint dismissed.

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So one of my solar panels stopped working.I called Stellar Solar and they said that the parts were covered under warranty,but I would have to pay to have it ******** they asked for $200 to inspect and troubleshoot your microinverter.I agreed to that...They came out and said yep your microinverter is ******** they want to charge me an additional $200.00 to replace the microinverter..There was no mention of a 2nd $200.00 in the initial conversation.This feels like bait and switch. In the initial conversation it was implied that the $200 would take care of all of it.Desired settlement repair as promised or refund.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/27/2022, for a price of $15,840.00, my wife and I signed an agreement with Stellar Solar to install 10 additional solar panels adjacent to the ********************** 2014.On 6/1/2022 a person employed or contracted by Stellar Solar visited our home to take measurements and pictures in conjuction with the installation process.On 6/14/2022 my wife and I approved a design document created and provided by Stellar Solar that showed the new panels to be installed immediately adjacent to the panels installed in 2014. In the General Notes, third bullet down, it is correctly stated that The rafters are 4 X 10 and 72 on center. Attachment 1 On 7/5/2022 the 10 additional panels were installed.Three or so days after the installation I happened to see a drone video taken of the neighboring house that had just been listed for sale. The video clearly showed that there was an approximately five-foot space between the four new panels on the west side of the roof and the panels installed in 2014. Attachment 2 As a result of the five-foot space the four panels come into the shade pattern of the King **** tree on the west side of the house sooner and longer then if the panels had been installed as illustrated in the approved design document. Thus, the production of the four panels will be less than it would have been if the four panels had been installed in accordance with the approved design document.Stellar Solar has not provided any explanation for why the five-foot gap was necessary nor offered any financial compensation for the lost productivity of the four panels. Attachment 3

    Business Response

    Date: 01/17/2023

    On January 16, *********************, one of the founding partners of Stellar Solar made phone contact with Mr. ********* in an attempt to resolve the issue at hand. They mutually agreed on a home visit by ********************* on January 27, 2023 to determine what needs to happen to make the situation right for the customer. We will take care of this and apologize for it happening in the first place. 

    Customer Answer

    Date: 01/17/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this intermediate action is satisfactory to me.  I will wait for the business to perform this action and any necessary follow-on actions, and if all is done satisfactorily, I will consider this complaint resolved.

    Regards,

    *******************************

     

Stellar Solar is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.