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Business Profile

Major Appliance Services

Smith Brothers Appliance Repair

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for Smith Brothers Appliance Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smith Brothers Appliance Repair has 12 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company operates a website ******* Cares claiming to be an independent ******* repair shop. I called them in January 2024 to fix an ice machine on a ******* refrigerator. They came out and said they had to order a part and took a deposit of $296 in a check make to Appliance Repair Union and cashed by Smith Brothers. No word for weeks until late March after I called several times. The repairman came and put in "part" and took another $295 check made and cashed in same way. Three weeks later it was broken and I called again to have them come out. That took until May 2024 when the repairman said he tried something and to call office the next day if it did not work and he would put in a replacement "ice maker" under warrantee if it did not. Nothing was repaired so I called the next day and asked that a replacement be ordered and installed. It is now July and I have called 10 times only to be told they would reach out to the technician and call me. They never do. I did research on all the companies this group goes by and ended up researching the entity that cashed my checks and never repaired my icemaker. I now understand from other consumers Smith Brothers does this routinely and is a fraudulent company. I want my money back so I can work with a reputable company.

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GE dryer broke. Called out Smith Brothers Appliance Repair who operates out of several different names sketchy. The name on our bill is Appliance **************** But anyways, repair guy comes and charges $120 for the service call and parts. Says the parts will be in a few days later. He comes after the weekend again and then informs us he cant work on it because our dryers outlet wasnt working? So we call for an emergency electrician to come to be told that the outlet works fine so now we had to pay the electrician $60 for an emergency visit. We call the repair guy and say its fine so they schedule to come next day. First they schedule for ****. Then change it last minute to ****. I work overnights so I set an alarm for a few minutes before 10. I look outside, the tech is driving away??? Said he was there at 9:30. So I call them and he ACTUALLY comes back. Works on the dryer for maybe 20 minutes and I see that it works. Get charged $386. I do one small load of laundry and it broke within 10 minutes. When you call, theres no one to talk to. They just say theyre dispatchers. I just want my money back and Ill call someone else. Business is a complete scam. Also they didnt even charge the sales tax correctly. Sketchy business all around.

      Business Response

      Date: 02/07/2023

      The complaint was addressed and resolved.  Per our records the customer was not even charged for the ***********************. 

    Smith Brothers Appliance Repair is NOT a BBB Accredited Business.

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