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Business Profile

Non-Profit Organizations

Open Doors US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organizations.

Complaints

This profile includes complaints for Open Doors US's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Open Doors US has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Open Doors US

      333 City Blvd. West #300 Orange, CA 92869

    • Open Doors US

      PO Box 26901 Santa Ana, CA 92799

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have sent requests in their envelope (Open Doors US, PO BOX 685, ***********, ** 15017-0685) returning their correspondence on more than 2 occasions requesting my name/address be removed from their mailing list. We continue to receive unsolicited mail from them.

      Business Response

      Date: 11/21/2023

      *****, we sincerely apologize for any challenges you've encountered. We reviewed the mail received by the ****************** and unfortunately cant locate your letter requesting removal. We  changed our address in September, so it is possible your note was caught in a forwarding issue.


      Based on your complaint, we changed the database to reflect that you do not want future mailings. PLEASE NOTE: It is possible you will receive 1-2 additional mailings before this change is fully processed, as some mail may already be in production or shipment stages. For further help, please call ************** and ask for *********


      Lastly, due to a recent change, some donors associate mail as being from Open Doors, even though its from a different organization. If the mail is from the FORMER Open Doors USA office--which is no longer affiliated with Open Doors and now supports Christians under the name ************************** can request removal at ************.


      Thank you for your support of persecuted people and we again apologize for any inconvenience.

      Customer Answer

      Date: 02/07/2024

      Problem:
      We have sent their mail back to them requesting several times now. We still keep receiving mail from them. We want to be removed from their lists.

      Business Response

      Date: 02/12/2024

      Hello, we recently received a complaint from ************************* - #********. This complaint was stuck in our spam and we didn't see it. However, we had resolved her complaint WELL BEFORE the complaint deadlines that were set out. Our representative, ****, removed ****************** from our mailing list and sent ****************** an email confirming that she had been removed on 11/21. We are able to provide documentation of this. Is there a way to please address this either with BBB or with ****************** directly? Please note that when removal requests are received, there are still sometimes additional mailings already in the shipment distribution cycle that will arrive before the address is removed. So if she received one final mailing, it was already in shipment when she requested. Thanks so much, *****

    Open Doors US is NOT a BBB Accredited Business.

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