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Business Profile

Auto Detailing

Executive Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened 08/27/2023. I paid $250 when the appointment I made online was supposed to be for $200. The business committed to fully detailing my car and returning it to me in the same working condition I dropped it off in. The business broke my seat by forcing it or hitting it while detailing. The amount it cost to purchase and have it installed is more than what I paid the car wash. The seat was in perfect working condition when I dropped it off, I witnessed the detailer get in, adjust my seat without any issue, and drive it to the cleaning area but he claims it gave him issues but I had this car inspected recently including the seats mechanisms and there was no issue. The only way the part could have snapped is if the detailer applied force in some way. Also they took 3 hours longer than they should have, told me they barely started working on detailing 5 min before I got there even though they called me and said it was ready, left ******** splattered on my windshield/in-between the fenders, and when I asked to vacuum the spots he missed, he didn't even do that. I have contacted the business only for a refund and they refused. Order: C-5814A775EC844DBC I paid at the car wash property.

    Business Response

    Date: 09/25/2023

    Hi *****, 

         ****************** made the appointment online our prices start at $199 for a full detail.  Upon arrival we inspected the **** cadillac and quoted $250 for the detail do to the condition.  The detailer for the vehicle noticed the power driver seat was not operating normal but was still able to adjust, also the added time was do to the condition of the car.


    Sincerely,

    *********************

    Customer Answer

    Date: 09/25/2023

     I am rejecting this response because:

    The car was not in poor condition or dirty. The photos I have attached are of before going into the business. The seat worked perfectly before they cleaned it, the employee admitted he forced it and then denied saying that, and the entire detailing job was below minimum effort. I still had wax/clay on my windshield and in between the body panels, the employee spent a total of 5 minutes on the chrome (I know that because he said that), and when I pointed out small debris that didn't get vacuumed he didn't even get that. I have already told the business I just want a refund and I will deal with the cost of replacing/installing the new part but they have even refused to do that. 

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 5 "non refundable certificates"remaining that were purchased as part of a" 12 full service executive washes for the price of 10 at $18.99 per wash ". I was recently told that these were no longer being honored despite there being no expiration date on them or any other disclaimer.

Executive Car Wash is NOT a BBB Accredited Business.

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