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Business Profile

Hair Replacement

Nova Hair System International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order October 18, my bank account was charged October 21. I wrote requesting an update on October 24, no response as of today October 27. When I just checked their website for my order, it shows Order not found. They advertised as 24hrs **************** based out of **********. They show an email in their website and another through Shop, where I bought their product. So fishy by now and not even an email acknowledging my order at all.

    Business Response

    Date: 10/28/2024

    COLOR SHAMPOO IS NOT A NOVA HAIR PRODUCT

    ANOTHER COMPANY IS USING OUR NAME

    THEY WORK ON AI AND I RECEIVE ALL OF THEIR COMPLAINTS

    THEIR WEBSITE ***************

    CUSTOMER SHOULD CONTACT CREDIT CARD COMPANY FOR REFUND

    I WOULD LIKE TO COMPLAIN ABOUT THE COMPANY THAT IS USING OUR NAME

    I DO NOT KNOW HOW TO STOP THEM .... 

    Customer Answer

    Date: 10/29/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I just received what I bought but still havent heard from the vendor and Im okay with that, I just wanted what I bought or my money back. Still its awful lack of customer service. Thanks!!!

  • Initial Complaint

    Date:07/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shampoo on line from novahair I emailed them 6 times to get a refund I even called the number they gave a lady answered she said she gets lots of calls not the number and it was a fraud please help *********************************

Nova Hair System International is NOT a BBB Accredited Business.

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