Complaints

This profile includes complaints for Teserra's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Teserra has 3 locations, listed below.

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  Teserra

  38822 El Desierto Rd Palm Desert, CA 92211-1170

  
• 

  Teserra

  PO Box 5489 La Quinta, CA 92248-5489

  
• 

  Teserra

  245 W Baywood Ave Ste D Anaheim, CA 92806

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Transation date 3/5-3-16/24 (current transaction #2) Transaction date 5/11/22-7/20/22 (original transaction #1)2. Teserra was to provide a new build salt water pool/spa of quality workmanship, materials and supplies.3. Nature of dispute: New pool build is 3 yr 3 mo and has a substantial leak. Teserra technician confirmed leak as substantial, took photos to show supervisor. I have not heard back as to how they want to move forward to resolve. This is the second complaint and 2nd confirmed leak which means that the original leak was not fixed, even though they said it was. They are now sayng that the pool is no longer under warranty. It is unsettling that a new pool would have the same 2 leaks in the same area within 3 yrs.4. Teserra has not communicatedwith me on how to resolve problem. Radio silence.5. I have no invoices, tracking numbers or written information except original signed contract. I was told verbally that the leak was fixed when I inquired that there was a leak currently.

  Business Response

  Date: 04/08/2024

  ********************* Teserra's customer service manager called the customer(*************************) today.  She remembered him from before and was happy that he had called.  He is sending out a leak specialist to check out her issue.  That should happen this week.  

  **** told ****** that he would make sure she would be taken care of by Teserra and that he would follow through.

  ***************************

   

   

  Customer Answer

  Date: 04/08/2024

   I am rejecting this response because:
  

  I respect the response from the customer service Manager, that he will send out a leak specialist to check out "her issue".  And make sure to follow through.

   1.   The only effort has been a phone call.  There has been no actual date set for a leak specialist, or testing or any action after to resolve.

   I will not close out this case until it is resolved and my pool no longer has a substantial leakage.

   

                                                

  Business Response

  Date: 04/09/2024

  The homeowner was called today 4/9/2024 and told the leak test is scheduled for 4/15/2024 at 12 noon with ****** the Leak Guy.  Once the leak company has done their test they will give us a report to which we will respond.  Usually the report is within 24 to 48 hours.  We are not saying this is completed but giving a progress report.

  JH