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Business Profile

Retail Shoes

Caesars Shoes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/27/22 I purchased two pairs of shoes for the amount of $231.66. On 12/1/22 I returned the shoes, receiving a receipt for store credit in the same amount, with a 60-day guarantee for exchange "per ****." Three separate trips have been made during "normal business hours" with the attempt to shop and redeem this store credit: (1) Wed 12/28/22 at 11:30 AM; (2) Tue 1/3/23 at 12:00 PM, and waiting until 12:45 PM; (3) Wed 1/4/23 at 10:30 AM. During each of these additional trips the same sign on the window was displayed with the message stating, "Closed - Please Call Again - **** Return At 12:17." Noone ever came to open the store, even after waiting well past the time posted on the message. An inquiry was even made to the adjacent merchant about about their observation of ******** Shoes normal operating hours (or lack thereof), and they indicated that it was normal for Caesar's Shoes to close spontaneously for extended periods without notice or explanation. In fact, they stated that nobody appeared to be operating the store since before Christmas. Several attempts were also made to contact the store by phone, leaving messages each time, and requesting a callback. No calls were never returned. I would like to know a specific time to be able to shop and redeem the credit before it expires (presumably on 1/29/23). Due to the unreliable store hours and inability to make contact, I fear I **** lose the ability to redeem my significant store credit in the agreed-upon time frame.

  • Initial Complaint

    Date:07/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this store front when I was visiting on vacation, they did not have the shoes in the correct size and color combination so they informed me they could order them and ship them to me. I have not received the shoes and have left many messages for the merchant to call back to either provide tracking or a refund. They have not called me back and will no longer take my calls. After researching this business more, they have done this scam to many others. I will attach my receipt where it shows $129 for the purchase of the shoes and then the ending total of $139, the extra $10 charge was to cover shipping to the address stated on the receipt. There was no tracking information given at the time of the sale because the shoes needed to be ordered and then shipped. I was never contacted to say the shoes are in and ready to be shipped.

Caesars Shoes is NOT a BBB Accredited Business.

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