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Business Profile

Fire and Water Damage Restoration

Garland Restoration Inc
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Vishal P

    Date: 04/22/2024

    I am posting a complete review on ************ on Garland below after having been patient for more than 6 months now. Stay away from this company and definitely dont consider them for a larger project (flooring, kitchen or bath remodel). ***************** recommended me to use Garland after I had a slab leak in my kitchen. I decided to use Garland at my own risk based on insurance recommendation and I still repent each week on the blunder I made. Breakdown of why this review - From hardwood install delays to kitchen design approvals, this company has their project ******************** of work in question big time! I absolutely dont recommend their services due to sloppy work, missed communications at every step (including informing us of the time contractors would come next day), and the quality of the jobs is terrible at best (they left doors open overnight once when we were out of the house). Project manager named ***** who has no clue on the details and he had to be notified of each task whether its ordering hardwood, ordering slabs, arranging for a plumber, checking on the measurements for the hood or even courtesy of cleaning up after the work, its as if I am managing a project manager. They completely messed up my hardwood installation in the family and living room due to which now I must hire a different contractor to get my kitchen flooring done right. The hardwood install guys (owner named ********** believe) did such a terrible job that even Garlands crew who was there in my house acknowledged it and said to me that you need to complain to the insurance. These guys are so unapologetic that they completely denied that the flooring was installed incorrectly, so I took two other reviews from flooring experts who came in and saw all the faults I had noticed. Due to all of this mess, me and my family (with two kids 8 & 11) have been without a kitchen since October 2023.

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