Complaints

This profile includes complaints for Seniorleads's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Seniorleads has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Seniorleads

  25A Crescent Dr # 1508 Pleasant Hill, CA 94523-5508

• 

  Seniorleads

  25A Crecent Ave 508 Pleasant Hill, CA 94523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint as a financial professional who was misled and taken advantage of by Retirement Prospects, a lead generation company based in *************, ************* February 2025, I paid $939 to Retirement Prospects under the impression that I would receive exclusive, high-quality leads from mature individuals actively seeking retirement planning services, and then a subsequent three other payments of $320 for a total of $1,899. This was based on their marketing materials, sales conversations, and written contract that guaranteed each lead would have valid contact information and genuine interest.What I received was the complete opposite.The majority of the contacts were either disconnected, invalid, or individuals who had never expressed any interest in financial services. I have spent hours calling these leads, only to hear confusion, frustration, or outright denial of ever requesting any information. This is not a case of low-quality leadsit is a case of deceptive advertising and service ******************** make matters worse, I referred over ten other advisors to this service, and every single one of them has expressed similar issues. Together, weve spent over $10,000 based on what now appears to be a misleading and unethical lead model.When I contacted the company to request a refund, they refused to issue a full refund and instead accused me of blackmail simply for stating that I would share my experience publicly and report their conduct to the proper regulatory agencies. I find this both offensive and deeply troubling.I am requesting that Retirement Prospects be investigated for:False advertising Breach of contract Misrepresentation of services And possible unfair business practices I am seeking a full refund of $1,899 and action to prevent other professionals from falling into the same situation.This company must be held accountable.

  Business Response

  Date: 05/27/2025

  We have contacted this customer to resolve his complaint.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23381982
  
  I am rejecting this response because: I reached out to them and when I told them I was going to file a complaint, they accused me of blackmail. 

   

  Again, I suggest you ask your attorney
  I will likely not see any further emails as we have tried to settle this, unsatisfactorily. I am sorry.
  
  Thank you,
  Bob ********
  
  
  
  On Tue, May 27, 2025 at 9:35?AM ***** ****** <**********************************************> wrote:
  
  ***,
  
  
  I have received your latest communication and feel compelled to respond clearly and professionally.
  Your allegation that I have committed "blackmail" is not only baseless, but also a mischaracterization of a legitimate consumer complaint process. To be clear:
  Blackmail, as defined under criminal law, involves a threat to disclose private, damaging, or false information unless a payment or other benefit is providedtypically in connection with illegal or coercive intent.
  That is not what is happening here.
  What I am doing is:
  Requesting a refund for services that were not delivered as promised, per your own contractual terms.
  Exercising my legal right to share truthful, personal experiences in public forums and with other professionals Ive referred to your service.
  Exploring all proper and lawful channels, including the **** BBB, and California Attorney General, to report what I believe are deceptive and misleading business practices.
  These are protected rights under both state and federal consumer law and the First Amendment, and they are not criminal in any way.
  I will continue to seek a lawful and fair resolution to this matter. Any further accusations of unlawful behavior, especially unfounded threats of legal reporting, may themselves be considered defamatory and retaliatory. It is a shame that we cant just pick up the phone and come to an agreement like gentleman. 
  
  
  
  
  
  
    ***** *****
    Business Consultant
     Life, Annuities, Group Benefits 
     Book Time with me Here
     Office: ************
     Cell: ************
     CA License: *******
     *****************************************
  
  
  
  From: Bob Richards <************************************************************************************>
  Date: Tuesday, May 27, 2025 at 8:15?AM
  To: ***** ****** <**********************************************>
  Subject: Re: Formal Demand for Refund $1,899 for Misrepresented and Unqualified Leads
  
  
  Obeth,
  
  
  I am very sorry that we could not reach a satisfactory conclusion.
  
  
  Note the following: Anyone is free to publish anything on the internet, true or untrue. Because you have threatened to publish items on the internet and take certain actions unless you get a payment, this is called blackmail.  Please consult your attorney before you take these steps. We will report blackmail actions to law authorities.
  
  
  I am very sorry that we could not satisfy you.
  
  
  Thank you,
  Bob ********
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/29/2025

  We have made good faith efforts to resolve this matter. We have been very responsive. We have had several communications with the customer. The customer has rejected our offer to resolve this matter.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23381982
  
  I am rejecting this response because: The business only made a partial refund offer, I am seeking a full refund based on principal and the amount of time I've spent tryin to get a deal from these leads.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is relentless in its pursuit of business. I have received 100s of calls and texts. One text was threatening in that if I do not preform their test they would have someone come to my home and make me. I have asked them to stop harassing me but they continue to call me on multiple numbers. I dont know how to stop them.

  Business Response

  Date: 12/11/2024

  We could not find this phone number or name in any of our databases and it is our belief that the consumer has confused us with another company. However, we have added the phone number to our do not call lists.

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had calls with ****, who kept asking when I would be ready to help clients, and that turned into a demo. At the time of setting up the demo, I completed a sheet with my mother's credit card and her name. I stated I did not want the account in her name I would figure out a different credit card when ready to start. **** and I agreed the demo would end on June 18, 2024. I woke up to my account being activated in my mother's name and immediately had a lot of leads flowing in. ****** was also initially set up with a larger range from the zip. I also would not have used that zip code for my marketing radius. Everything should have been ironed out and addressed before the profile was activated and leads were produced. I even emailed as soon as it was active with a follow-up question, which he forwarded to a customer service person. **** wanted nothing to do with the sale he had just made, not even to ensure I was satisfied. I took credit card info and played within their stipulations. They sell you on the " NO CONTACT" aspect. Yet you end up paying a lot more in a short time here than you would with a set rate somewhere else. Do not let the sales pitch, being stories and testimonies, fool you. They have charged my credit card $1600 in 10 days. It's not at all what I was sold on, and I'm highly disappointed. Such an overall loss beyond my time spent. The respond to emails by addressing some of the concerns within it, but will not respond in writing to me with a response about how this account was set up and activated. After debating with myself for some time, here I am writing this review to hopefully help someone else. After reading some of these others, I wish I had read these prior to starting a demo. Because starting a demo means, "sign me up" to Senior Leads. Beware!

  Business Response

  Date: 06/29/2024

  We are very sorry for any misunderstanding and have reached out to the customer to remedy this issue

   

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21919073
  
  I am rejecting this response because: nothing has been resolved. They have not contacted me at all.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 07/01/2024

  We have emailed the customer earlier today and in summary asked where we failed in our written agreement so that we can remedy that issue. I have attached the agreement you provided to us with your initials and signature.  Is there any part of that written agreement where we failed?  If so, then we want to remedy that failure. Let us know exactly what part of that written agreement where we failed.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21919073
  
  I am rejecting this response because: The process that was discussed is not at all how the whole overall transaction took place. How everything took place is explained in my direct response to ***********************.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 07/03/2024

  We followed the client's written instructions.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was charged $936 for leads...told I could have 24 hours to review the company...took the money off my debit card within a few hours...also told I would get a refund...I am sure I will never get any of my money back...at this point would just want to warn other insurance agents not to do business with this company...will save yourself a lot of headaches and money..

  Business Response

  Date: 02/26/2024

  We are always dismayed when there is a misunderstanding.  To avoid these misunderstandings, we do everything in writing.  ************** told us in his agreement to start his leads on October 13  **************************************** (we can supply the entire signed agreement).  We would have started his leads on whatever date he specified.  But he specified October 13. We followed his instructions and committed the budget for his advertising, as instructed in writing,  on October 13. We then did exactly as instructed and delivered 20 leads from October 13 to October 28.  We are very sorry that ************** believes he provided us different instructions but we have his instructions in a signed agreement with the start date of October 13. We are sorry that his investment was spent on ads, as he instructed.  We have nothing to refund.  If we make a mistake, we will pay for our mistake.  On this case, we simply followed the written instruction provided by the client.

   

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See my review of the business, but essentially they lied about their process, and we were given inaccurate data on the amount of client engagement that this agency completes.Also I pre paid for leads, and I was only given a portion of the people that I was contractually given after I told them I wanted a refund. There was no 800 number for me to call to file and type of issue or concern with this awful business

  Business Response

  Date: 12/12/2023

  We have reached out to the customer to investigate and rectify this issue.

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20991758
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

  I have attached the agreement I signed, I was not given the correct amount of leads/they locked me out of their website and they are awful with returning emails and calls... And I was treated with no respect, and with ZERO accountability from this terrible firm

  Business Response

  Date: 12/14/2023

  Our client services department has contacted the client service resolve any issues.

  Customer Answer

  Date: 12/15/2023

   
  Complaint: 20991758
  
  I am rejecting this response because: I want a refund 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the initial agreement on7/14/23. Before I even completed the activation requirements, I started to receive leads and was not yet prepared, or trained to begin contacting the leads, *********** said DO NOT contact the leads until a booklet was sent to the prospect first but, no one ever addressed the issue of my having and sending out a booklet. I therefore did not have a booklet to send and was not able to follow their instructions. The agreement stated that In order to activate my account I would be required to submit my zip code list. I had not much time to complete it or submit it and my acct should not have *** activated. .It was activated anyway and I was charged for leads that I cannot even follow up on yet. I want a refund for all the leads I have been charged for. I have not heard back from this company on how they or if they plan to refund me. They did not adhere to their own agreement. They continue to send me leads that are useless to me , since I do not have a booklet to send out once I receive the lead as they instruct to be done.

  Business Response

  Date: 07/21/2023

  We have resolved this matter with the customer and he was satisfied

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 batches of leads and have only spoken to 1 person of the 40 leads. I have made 8 attempts and emailing and only received automated email replies from the vendor. I originally started working with them in January. On my first batch of 10 I spoke to one person following the program/process completely. Now the next 30 I have yet to speak to one person of the 30 leads. I have again followed their process completely. I order leads from other sources and have NO issues communicating with the leads. As a matter of fact on average I speak to nearly 50% of my other lead sources.

  Business Response

  Date: 04/14/2023

  We have reached out to the customer to rectify this issue.