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Business Profile

Record Storage

Storage Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Record Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been renting a storage unit from this business since Aug 2022. We selected this place because we thought its a safe and reliable business where we could store our personal items w/out worrying about them getting stolen. However, that mentality changed when a week ago my mom and sister needed to enter to our unit and the access code didnt work. We tried so many times until we gave up. I called the office the very next day to inquired why my code was changed and why I wasnt notify about it, and the answer I got was: thats very strange, it might some kind of glitch because we got a new system. I asked if I could get my new code over the phone or emailed, but the office person said I need to go in person and prove that it was me for them to provide the new access code. I went as soon as I had a day off, and I got my old code restored, and the office assistant repeated: its weird that happened to you, it has never happened before. I truly believed her and I left the office. The next day I went to our unit to get some of our stuff, and since we got to our unit we knew something was off. To begin with, the lock on the door wasnt even our new lock, so obviously our key didnt work. I went to the office to express my concern and after waiting for 20 min the office person came to our unit and told me I needed to pay if I wanted the new lock to be broken and be able to check if our stuff was still intact inside. I told her to proceed because at this point I knew something had happened, and I just needed a confirmation. When she opened the door I confirmed that more than half of my familys stuff was stolen and the person from the store office didnt even look surprised. I called the police and filed a police report. But I thought it was more than necessary to expose my situation to other people to know and analyze the situation. There are so many indicators that the employees were involved in the robbery, since theyre the only ones able to change codes.

Storage Outlet is NOT a BBB Accredited Business.

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