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Business Profile

Showers

Grolta Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Showers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reached out to Grolta for a warranty claim on a shower handheld hose and shower head. The hose finish is flaking off after less than 2 years and the light up shower head that lights up from water also no longer works. Per their website it says both of those have a 5-year warranty and that costs would be covered. The sales *** I have been emailing with is saying I am responsible for the shipping of those items and is charging $79 to ship them. I responded back saying that $79 seams outrageous unless it is being overnighted which I don't want but also ***lied back saying I shouldn't be responsible for shipping costs due to a defective product, The response I got back was the finishing peeling is normal.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product was ordered online.Apparently poor quality. The bath faucet start discolorating and leaking after 6-7 months in service. **************** took few e-mais and text message to respond. As proposed soution I was asked to pay inflated shipping costs for defective parts. The warranty policy provided on the company website does not include such details so customers needs to find it hard way after the problem occures.For reference link to the company policy provided below. Thank you *********************************************************

Grolta Group is NOT a BBB Accredited Business.

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