Reviews

Review Details

• Review fromprefered c

  Date: 08/18/2024

  1 star
  Order parts for my RV (2 electric motors). Site indicates parts in stock. Site claims 2 -3 days shipping for the parts. Ordered on 8 August. Received order confirmation on 8 Aug with estimate arrival date Aug *****. Later than expected according to the shipping information on the website. I decide to cancel the order and contact the company. According to the representative, its impossible to cancel, but they have free returns. This is not true. The buyer has to pay return shipping and a restocking fee. I finally receive an e-mail saying my shipment is on the way on 12 Aug, and 4 hours later a tracking number. The package doesn't move to the shipper in CA until 14 Aug. As I suspected, I know the parts will arrive too late and I try to cancel with the shipping company (******). They respond that they will stop the shipment, but fail to do so. On Aug *************** ** but tracking now says it will be delivered on 17 Aug. 17 Aug tracking shows out for delivery, but it never arrives. We leave on a vacation 18 Aug.

• Review fromMatthew D

  Date: 06/21/2024

  1 star
  I ordered, was charged and had my receipt for a cargo carrier for $300, they then sent me an invoice asking for another $150.

• Review fromYvonne P

  Date: 06/17/2024

  1 star

  Yvonne P

  Date: 06/17/2024

  Bait and switch company. Ordered and paid for a new entry door. They accepted my payment then came back with another invoice demanding an additional $158. Then sent an email offering a 10% discount on the new price and the sent another invoice demanding $148 in order to send the item. Quote from email.."we would like to offer you a 10% discount off the corrected price as a token of our appreciation for your understanding and to apologize for the inconvenience. " must be new math. Last I knew 10% of $833 is $83. This company has no integrity nor does it accept responsibility for incorrect pricing! Pick another company. Wish I could give zero stars.

  RV & Auto Parts

  Date: 06/19/2024

  Dear Better Business Bureau,We appreciate the opportunity to address the concerns raised by ********************* in her recent review. Our commitment to transparency and customer satisfaction remains paramount, and we would like to provide a detailed account of the situation to clarify any misunderstandings.Review Summary:Claim: "Bait and switch company. Ordered and paid for a new entry door. They accepted my payment then came back with another invoice demanding an additional $158. Then sent an email offering a 10% discount on the new price and the sent another invoice demanding $148 in order to send the item. Quote from email..'we would like to offer you a 10% discount off the corrected price as a token of our appreciation for your understanding and to apologize for the inconvenience.' must be new math. Last I knew 10% of $833 is $83. This company has no integrity nor does it accept responsibility for incorrect pricing! Pick another company. Wish I could give zero stars."Reviewer: ********************* (******************************)Zip Code: ***** Submission Date: 06/17/2024 Our Response:Background:********************* placed an order for a "V000381469 ******* Components Entry Door Radius Door" on June 17, 2024. Due to an unfortunate system error, the price was incorrectly listed at $677.38 instead of the correct price of $938.38.Timeline and Communication:Initial Invoice and Payment:Original Price: $677.38 (incorrect due to system error)Customer Payment: $643.51 Error Identification:Upon identifying the error, we immediately communicated with ************, explaining the situation and apologizing for the inconvenience. We provided the correct price of $938.38 and offered a 10% discount on this adjusted price as a gesture of goodwill.Discount Offer:Corrected Price: $938.38 Offered Discount: 10% ($93.83)Discounted Price: $844.55 Amount Paid: $643.51 Additional Amount Requested: $158.82 (to cover the difference after applying the discount)Additional 5% Discount: We offered an additional 5% discount as a further goodwill gesture.Customer's Response:************ declined the initial discount and continued to express dissatisfaction. We then lowered the price on our website to $833.98 as a final attempt to accommodate her concerns, allowing her to repurchase at this reduced price without using a coupon, as our policy does not permit double coupon usage.Public Defamation:************ proceeded to post negative and defamatory comments about our company on various platforms, including ********* and threatened further action despite our efforts to communicate transparently and offer a reasonable solution.Clarification of Claims:Incorrect Discount Calculation:************ misunderstood the application of the 10% discount. The discount was correctly applied to the revised price of $938.38, resulting in a discounted total of $844.55. The additional reduction to $833.98 on our website was another effort to resolve her concerns.Integrity and Responsibility:As a small business, we take pricing errors seriously and strive to correct them promptly while maintaining transparent communication with our customers. We never intended to mislead or deceive ************. Our goal was to address the error fairly and offer a suitable resolution.Policy on Order Changes:Our terms and conditions, clearly stated on our website, allow us to cancel or amend orders in case of pricing errors. We communicated this policy to ************ and provided alternative solutions within these guidelines.Conclusion:We regret the inconvenience caused to ************ and any misunderstanding that arose from this situation. Our actions were guided by our commitment to transparency and fairness. We value our customers and work diligently to uphold our integrity and reputation.We kindly request that the BBB review the detailed account provided and consider the context of **************** review. We remain dedicated to resolving any legitimate concerns and maintaining the trust of our customers.Thank you for your attention to this matter.Sincerely,************************* Owner, RV and Auto Parts **************************************** Phone:************

• Review fromDan M

  Date: 07/13/2023

  5 stars
  despite the reviews, they seemed like a legit business so I gave it a shot for a discontinued helmet that I couldn't find anywhere else, there price was also unbeatable. Emailed them after the order was placed to see if it was a stocked item, Prompt and professional response. ****** arrived a few days later, no reason to think it was an open box item or anything like that. Very happy.

• Review fromAngela W

  Date: 05/31/2023

  1 star
  Wish I had read they reviews before ordering! The item I purchased did not fit my rv. I was told I would have to pay for return shipping and there would be a 15% restock fee. I returned the item within a week of delivery un-damaged and was refunded less than half. When I contacted customer service they stated that they also take out accrued fees but had no explanation of what those were. Shady business practices!!

• Review fromJohn B

  Date: 05/04/2023

  5 stars
  RV & Auto Parts has awesome customer service. They shipped my order out the same day it was purchased. Thank you *** much for helping us and getting the item so quickly.

• Review fromDan S

  Date: 02/03/2023

  1 star
  Found a battery box IN STOCK per the RV & Auto Parts web site. Placed the order. Was contacted that this item WAS NOT in their stock. Was contacted that this item was back ordered X 2. Was contacted this item was being cancelled due to their inability to 'acquire' the product. Honoring the order/commitment was not important to them. There is a pattern of this behavior seen in the reviews. Expect the worst and hope for the best.