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Best Choice Home Remodeling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** never looked for my correct pavers.****** immediately went to do what is easy for him and not what we agreed to.That I have agreed to the IF questions ****** asked. All based on NOT finding the paver that I have from 7 years ago. But, ******* Paver **********************************, was told to get Sky ****** A cheaper RCP product. ******* was NEVER told I wanted to keep the same paver. When we made the deal ****** told me that his paver *** would know what my paver was and install them. ****** didnt do that. ****** told ******* to get Sky ****** This Sky ***** was what ****** used on a previous job. I guess it looked good by itself. But nest to my ******* it is FALIURE. My job was told to me was a PREMIUM price. Because I wasnt doing fake grass or windows or rebuilding my house. So I had to pay a Premium price for those reasons. So ****** wanted to Maximize profits for you company and for the $3500.00 price got 20% labor which is $700. And ***** pavers that all the materials came to $550.. For a $2250 profit. My Premium pavers are ******* and they are still available in the colors I need to match my existing pavers. Thats what I agreed to. Those Ifs ****** was counting on, did NOT come into play. Because ****** DIDNT do his job correctly and find the CORRECT Pavers, ****** defaulted to EASY. To somehow suffice the contract as completer. If ******* didnt make my paver then I would accept this crappy job. Knowing that ******* makes the EXACT paver I need to match what I have voids ******* EASY for NOT LOOKING and NOT getting the Correct Paver. ****** KNEW I wanted to match the existing pavers. THOSE IFS scenario didnt change that. IF ****** asked me, IF I dont look for your ******* paver will you accept any paver that I have done from a previous job, because it is EASIER for me to just tell the ***** EXPERT to get the cheap paver and use it???? BEEN HONEST. Then I wouldnt have hired you

    Business Response

    Date: 04/14/2023

    We recognize that ************ has filed a complaint and prior to filing we are already on his property this morning wrapping up tomorrow.  The goal is to take full care of his concerns and are on site doing just that.  We will keep you posted as necessary but we have full intention of matching his originally pavers project as close as possible.

     

    *********************

    Best Choice Home Remodeling

     

    Customer Answer

    Date: 04/14/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 2022 work started on 4 decks. Workmanship poor, nails showing on replaced rails. Did not replace termite infested deck floor, left nails exposed on drywall where previous railing removed. Left old removed rails in backyard. The owner was quick to co.e out here whe. I wanted to cancel the job but nothing since we called because our foot went through the rotten deck. They said that replacement of rotten wood was not within g the scope of work and would charge .e another ***** to replace. I paid ******* to replace 2 railings and paint on 4 decks (or 2 porches and 2 decks off 2nd floor sliders. If they can't correct/ finish the job with quality workmanship I'd prefer no contact and this is information only.

    Business Response

    Date: 03/11/2023

    We will follow up immediately on Monday and correct any *************. 

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