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Business Profile

LED Lighting

TRUE MODS
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from webpage, and paid shipping to receive order in 2-3 days.
    Received confirmation email of order, with order #.
    Website stated tracking #/shipping confirmation would be emailed next business day.
    Money was withdrawn from my bank immediately.
    I did NOT receive email with tracking number, next business day.
    I called, and got voicemail saying they would NOT take calls.
    I emailed them. They did NOT respond, after 6 hours.
    I texted them. They did NOT respond after 2 hours…
    They have my money, did NOT ship my product…….and will NOT answer phone calls, emails, or texts……!!

    Business Response

    Date: 07/25/2023

    To Whom It May Concern,

    The customer placed an order on our website on Sunday, July 9th, 10:32PM PST. Sent us a message on Monday July 10th with the same comment as the complaint.

    We do not process orders on the weekends and the customer was provided with an estimated delivery time at the time of purchase.

    The order was shipped on Monday July 10th and was delivered Tuesday July 11th, which is quicker than the 2-3 days transit time the customer has mentioned.

    We responded to the customer's inquiry when we resumed operations on Monday July 10th and an e-mail with the tracking number was sent to the customer the afternoon of Monday July 10th.

    The entire incident from the customer placing the order, him filing the BBB complaint, to us responding to his inquiry and providing him with the tracking information all happened within 24 hours.  Believe the customer was a bit impatient and too eager to receive the tracking information of his order.

    Attached please find the following:

    - conversation with the customer

    - order information showing the time the purchase was made

    - tracking e-mail sent to the customer

    - tracking result of the order

    Thank you for your attention to this matter.

     

    Customer Answer

    Date: 07/25/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

TRUE MODS is BBB Accredited.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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