We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Contractors

Sun Energy Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract with Sun Energy in November of 2021 for solar panels, battery, and windows for my whole house. Panels and battery did not get going until March of 2022 after some issues with the battery, but the company reimbursed me for the two payments I made while awaiting the installation. I was told originally that the windows would take some time but in June of 2022 after having two different guys come to measure, I still had no windows. *********** came out and gave an eta of 6-8 weeks. In October of 2022, I wrote an email expressing my frustrations and sent it to every email address I had at the company, as I'd tried to call and got no answer. In February of 2023, I FINALLY got ahold of *************************, CEO who had taken over for ******. He was very apologetic and said he'd get the issue resolved for me by either getting windows installed or issuing a refund. I got a call from Accounting in March saying they were going to refund me the windows portion of my loan, over $20,000. I was told via email I'd be getting the check the first week of April. No check ever showed up. When I called to follow up, I was abruptly told the matter had been referred to their legal department and they could no longer speak to me. I engaged an attorney and sent a demand letter for the price of the windows to be answered by July of 2023. There has been no response. In the meantime, the panels I have are not generating enough energy, maybe because my windows are so inefficient, and I had to pay $1100 to ****** last spring. I'm currently on month 10 of 12 and already owe $1300, so that amount will go up.

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought solar panels in August of 2022, Start making payments in October of 2022 but nothing was installed. I was promised reimbursement from sales rep and project manager up until PTO on my system. System got installed in January of 2023. I had a leak in March of 2023. They claimed they fixed it and promised me they would send someone out to fix my interior ceiling. They kept pushing me off and then claim someone was gonna come out in May 26, 2023. No one showed up and they promised to reschedule. They never followed up. I tried calling the company several times and they promised me they would call back to reschedule. No one ever did. I contacted my sales rep and he did nothing about it. About a month ago, I got 2 more leaks and tried calling them and their phone went straight to voicemail that didnt let me record a message. I tried calling again a week ago and left a message. Nothing happened.

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Installed panels in 2018 - roof leak associated to panels in 2023 - contractor failed to inspect and repair the issues which caused damage to interior of home

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for new install in April 2022, due to material issues I wasn't installed until Aug 2022. The installation was never finished and I keep getting threatened by AEP that my lights will shut off due to system being on. The system is not on and is missing parts and approval and I still get my energy by from my light company.

  • Initial Complaint

    Date:08/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sun Energy sold me my solar system on 2/24/2023 with a promise that I would receive two months free on my ********************* before I started my first payment on my panels. They did not honor that promise. When I contacted Sun energy, I was told to contact my initial contractor who sold the system to me. My initial sales man **** then told me due to ****** being behind on signing off on the system is the reason I did not receive two months free. I was left paying my first payment on panels and a large ********************* as well. I have made several attempts to contact Sun energy each time only getting a voicemail.On 08/20/23 daring ******* my roof now has a leak where my panels were installed and I cant get in contact with Sun energy. This has been very stressful and a horrible experience. I will never refer Sun energy to anyone. This is bad bad business.

  • Initial Complaint

    Date:08/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Selected them for solar panel company. Created contract for ***** to install panels at the end of 2022. They did not complete work. Panels are not connected to grid. **mpany does not answer phone. We already started paying loan for system and have no panels. Received a notice on door sunenergy ** didn't pay the installer and they will place a line.

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is againsto Sun energy construction company. This company sold me solar panels that were working from the date of their installation which is ******* of **************************************** communicating to the app on April 2nd 2023. In attempts to resolve the matter I have tried calling the number available to customer support but they never picked up, i have also tried to go to the address available but that was only a storage unit used by the company.

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "I hired SunEnergy around March 2000 to re-roof my house and install a whole-house solar system. Unfortunately, we discovered aroundFebuary 2023 that the roof was improperly installed, leaving a significant gap between the walls of our Den and Garage, leading to potential secondary damages. SunEnergy sent a roofer to verify the improper installation, which was confirmed.

    Now, the challenge lies in finding someone from SunEnergy to fix the roof, as our contract states that hiring anyone other than SunEnergy for repairs voids the warranty. I urgently need them to rectify the issue. Additionally, when the solar system was installed, I was promised an oversized system that would eliminate my electric bill. However, this hasn't been the case, and despite multiple attempts, I haven't received a satisfactory explanation or a visit to assess the solar system's functionality.

    The situation has become increasingly worrisome as I am unable to contact SunEnergy through any of the provided phone numbers. All phone numbers including the websites phone number has full Voicemails that are never emptied. And the cell phone numbers that I had been given are now all disconnected and no longer in service. It's vital to access the 10-year roof warranty and the 25-year solar warranty that I paid for, but without proper communication, this seems impossible."

    In addition while they were here in 2000 they ruined a brand new leather sofa due to negligence in not covering anything in the garage or the inside of the house! My den looked like a filthy sandy beach!

    Can you please help me move forward in a resolution?

    ****** *******
    ************
    ****************

  • Initial Complaint

    Date:07/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a down payment for a home charging unit for my EV back on June 14th. I paid a down payment of **** for a unit that would in total cost ****. My rep kept telling me each week the part should be in the following week. I contacted her again on July 20th and she advised that her and much of the rest of the company had been let go. She gave me the contact info for several of the companies officers (*******************, CEO. *****************, head of operations) and both did not answer. I called the businesses main office and got no answer as well. I want the money I put down refunded

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The installer setup my solar 2 years ago. It has since failed and not performed as expected. I have been trying to reach the company for 1 month now and are unable to have them return my call. I have now had to use a separate installer to fix my system. Since then my electric bill has sky rocketed and I am still paying for the loan on a product that is not working.

Sun Energy Construction is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.