Complaints

This profile includes complaints for SecureSpace Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SecureSpace Management LLC has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SecureSpace Management LLC

  2015 Manhattan Beach Blvd Ste 104 Redondo Beach, CA 90278-1230

• 

  SecureSpace Management LLC

  8635 Valley Blvd Rosemead, CA 91770

• 

  SecureSpace Self Storage Clearwater, FL

  16809 US Highway 19 N Clearwater, FL 33764-6702

• 

  SecureSpace Self Storage Centennial, OR

  16061 SE Division St Portland, OR 97236-1924

• 

  SecureSpace Self Storage NE Portland, OR

  3737 NE Columbia Blvd Portland, OR 97211-2041

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4, 2024 I went to apply for a storage unit at Secure Space. I have a prosthetic limb. Since the storage location was too far for me to walk I cancelled it the same day. I didn't realize that they were still charging me until my bank charged me with an overdraft. I went to the location several times and now I'm feeling ignored!

  Business Response

  Date: 04/16/2025

  We apologize for the situation and a refund is being issued. 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been storing my furniture as well as other items with Secure Self Storage for at least 8 years and all of my items are damaged due to leaky roof and other issues with the building. There are mice inside inside that have ate thru almost everything I have. The building is unsafe and I can barely even open my storage unit. The storage unit is unsafe and could collapse at any given time. I want to be compensated for some of my things.

  Business Response

  Date: 11/22/2024

  Dear BBB,
  We would like to clarify that Complaint ID #******** is not associated with Securespace Self Storage. We kindly request that you reach out to the customer for further details to ensure the matter is accurately addressed.
  Thank you for your assistance in resolving this mis posting affiliation.

  SecureSpace Self Storage 

   

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulently billed $24 for SecureSpace provided insurance when I am already insured through a 3rd party, and have always been. Company failed to call or email me asking for updated proof of coverage, and blindly added charges to my account flagged as OVERDUE. Shameful fraudulent billing practices.

  Business Response

  Date: 11/21/2024

  After review of the customer's complaint I see where he was charged for the Tenant Protection Plan on both of his units after providing proof of his personal coverage.  We have added a $12 credit to each of his units for those charges.  

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for the corporate office, I am requesting to be contacted by someone at the corporate office and this needs to be resolved by the corporate office only.I moved into a unit at your Avalon location in Los Angeles yesterday. I booked online to take advantage of a promotion, did not have time to come and tour prior to booking, when I moved in yesterday, I was horrified ! First of all, the whole facility is filthy, it is dirty and very dusty, it is obvious that it is not being cleaned regularly, it smells bad in the elevators, when the manager took me to my unit, I almost ran, it is a corner unit, I paid for a 10x10 and this unit is not a 10x10, it is smaller, the floor is absolutely disgusting with dust, it was never cleaned prior to move in, I was scared to bring my belongings inside. The manager did not apologize, but she offered to sweep it, which didn't change anything, it was still dusty, so I asked her to mop as well, she did but it was still dirty, this floor is so filthy, it needs to be swept and moped about 5 times to get clean, it is appalling, and shame on you for having a brand new customer move in under these conditions, it is absolutely unacceptable. I immediately asked for another unit that was not a corner one and clean, and the manager replied she could give me another one but I may not be able to take advantage of the promotion, which is not an acceptable answer. Later on, I went back into the office to request to speak to her manager, she refused, started laughing at my concerns, stated it was not her fault, even though I was upset, and ended up saying she did not like the way this conversation was going, that she was no longer willing to assist me & asked me to get out of the office.I then said I was going to contact corporate & she said "good luck"! She also forced me to buy a lock I did not need, I already had one & refused to reimburse me & also forced me to pay for renter's ins which she saw I already had.

  Business Response

  Date: 07/24/2024

  I have been in contact with *******, the customer, and have resolved this issue. I refunded her lock, and offered to rent her another unit that meets her needs. 

  Business Response

  Date: 07/26/2024

  Hello *******,
  
  I wanted to address your concerns and take this opportunity to thank you for storing with us. We take our customers' concerns very seriously.
  
  I understand you had some concerns about the dust. While we work hard to ensure our facilities are clean, this location is a new construction, and there may have been some areas we missed. Rest assured, when issues are brought to our attention, we address them right away.
  
  I noticed you were concerned about the space. I can connect you with *****, who can assist you in transferring to another space that might suit you better. If your current lock meets our requirements, we will allow its use and refund the amount you requested.
  
  Regarding your insurance, as long as you can provide a declaration page, we can cancel the protection. However, I recommend checking with your insurance provider first, as some do not cover storage spaces. I want to ensure you are adequately covered, as this will be your responsibility. Once you present the declaration page, ***** will be able to address your concerns.
  
  If none of our spaces work for you, another option is to provide you with a full refund and allow you to vacate the location. While I understand this is not the optimal solution, it is another possibility we are willing to offer. 
  
  As per our phone conversation on 7/25, I explained that we will follow our process to ensure the manager is aware of the concerns and to prevent recurrence. As you mentioned you will be coming in on 7/27 to move to another space, ***** will be available to ensure the interaction goes smoothly.
  
  Thank you again for your patience and understanding.
  
  Best regards,

  Customer Answer

  Date: 08/06/2024

  I have been personally contacted by the business, a refund was issued for the lock I was wrongfully forced to purchase by the office manager, and I was also given the possibility to switch to a unit that is true to size and thoroughly cleaned, which I did last week.

  However, it is unfortunate that the corporate office is failing to take appropriate action in disciplining unruly managers who treat their customers poorly & disrespectfully.

  The manager they have in place at their Avalon office, Shanice, is a liar, she knew the camera footage has no audio so she lied to them about what transpired the day she yelled at me to quote : "Get out of her office" several times, in an attempt to make me look like the one who was making things up. She had already told me this before, on July 1rst the day I moved in.

  She forced me to buy a security lock that I did not need, she refused to accept my renter's insurance policy already in place when she should have accepted it, and forced me to buy the company's own insurance policy threatening to not let me move into the unit if I failed to do so, she mocked me & laughed at me when I complained that the unit was filthy claiming it was not her fault & I should have come to see it for myself before renting it out, she stated she was no longer willing to assist me in the office in any way, and she is playing her managers like a violin, and they are falling for it, which is really shameful.

  I have never been treated with such disrespect at any business I ever used, it is absolutely unacceptable, furthermore, it is outrageous to see a corporate office backing up and supporting such behavior, when the only thing to do in such a case is to let that employee go for misconduct.

  As I mentioned to ****** ***** who contacted me and is one of the district managers, if I have one more issue with this Avalon manager, I will request to speak to his manager, and will continue going up the chain of command if I need to.

  Customers should come first, especially when they have done nothing wrong and are in their right to be dissatisfied because the business drops the ball, but instead, I was ridiculed and made feel like I was a piece of garbage.

   ***** ******* was very helpful, but when I decided to go up higher in the chain of command, I encountered individuals who would rather keep a bad apple in place knowing how she treats customers rather than doing the right thing and replacing her with an employee who knows customer service and has people skills.

  
  

  ******* ******