Complaints

This profile includes complaints for GoFundMe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoFundMe

  855 Jefferson Ave Redwood City, CA 94063-9992

  
• 

  GoFundMe

  815 E St Box 121270 San Diego, CA 92101-6426

• 

  GoFundMe

  PO Box 1329 Redwood City, CA 94064-1329

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported several of this girls Gofundme as fraud and they've refused to remove it. This girl is scamming people. She's actually viral on TikTok. The girl brags about how much money she makes but asking for the public for money she doesn't need and not using funds for that purpose *************************************************************************** This girl claims her son was beat up when that is false information and she claims her son was assaulted and is comparing it to the ***** Hook shooting. This girl edited a video of her son and is not making her son accountable for his actions when the fight was planned and her son threw the first punch

  

  Business Response

  Date: 05/23/2024

  Hello,
  
  Thank you for taking the time to reach out to us with your concerns.
  
  Our team has opened an internal investigation into the account based on the information that was provided.
  
  At that time, we found no evidence that the funds were used contrary to the intent on the fundraiser. If you have more information on anything related to this case, please submit any additional evidence within a new report through this claim form (************************************************************) for our Trust and Safety team's review.
  
  Thank you for your understanding.

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21698282
  
  I am rejecting this response because: several people have requested a refund 
  She wants the public to pay $30,000 for her to move and she lied about it. There's no proof she used to money for a lease deposit. 
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the recipient of a Go Fund Me account. Donations made to my account back in Feb/March have not been deposited into my bank account despite receiving emails that this money would be deposited within 2-5 business days. I sent a message to the company 2 weeks ago and have not heard back. I am still waiting on almost $2500 from them. It is impossible to email directly or speak to a human so I don't know how else to receive these much-needed donations.

  

  Business Response

  Date: 05/13/2024

  Thanks for getting in contact with us today, *******, and we're sorry for any confusion here. It sounds like you may be referring to payment processing fees. To help us operate safely and securely, one small transaction fee per donation (2.9% + $0.30, which includes debit and credit charges) will be deducted. This is deducted automatically from donations, so you will receive all funds raised minus these transaction fees.
  
  For more information about fees in your country, check out our pricing page here: ************************************************
  
  Our support team has reached out to you with more context, but we have not heard back from you. If you have any further questions, please reply to us in ticket #********. We're standing by to help. 

• Initial Complaint

  Date:05/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been verified as beneficiary and I am getting the run around and no help from Go Fund Me. They are not allowing any of my donated funds to be transferred to me and its delay is causing me further financial and mental hardship. I need access to the funds donated to me to help with housing and food as I am unemployed, uprooted and displaced from home.

  

  Business Response

  Date: 05/09/2024

  Thanks for contacting us here, ******,

  Were sorry to hear about the delay during this difficult situation. In taking a look at your account, were happy to see that a transfer is currently on the way to you, but just a reminder that transfers can take 2-5 business days to arrive. If you have not received the funds after 5 business days, please follow up on the ongoing message with our Care team so we can investigate further.

  Hope the funds reach you quickly and were standing by to help,

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not been able to transfer our funds from a GoFundMe fundraiser account to our bank account and have made attempts to contact GoFundMe on several occasions. The only way to contact their customer service is via email. My emails are not being answered. GoFundMe has notified us on our fundraiser page that if we do not transfer our funds to our bank account by May 15th they will return all donations to our donors. We have provided all required documents to GoFundMe to transfer our funds but still have not received them nor are they responding to a request for assistance to receive the funds. The amount owe to our fundraiser is $5837 less fees. This is shameful that I can not receive help from GoFundMe, and because of this the people that we are raising the much need money will not get it. I hope that if we have not received our funds by May 15th that GoFundMe will indeed return donations to our generous donors. I am very doubtful. I hope you can help in this matter. Thank you for your time, ***********************

  

  Business Response

  Date: 05/03/2024

  Hi ****, 
  
  We're sorry for any trouble this presented. We're glad to see that our team was able to resolve the issue. The funds are on the way to you so you should receive them within 2-5 business days (excluding weekends and holidays). If you need anything else or have further questions, please don't hesitate to reach back out to us in Ticket #********. 
  
  Thank you.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a GoFundMe account for a family and have been trying to set up transfer for the money however their transfer policy is NOT working and they are NOT resolving the issue so this family can get their money! Nobody to talk too! No phone contact and they give you the run around! Its ridiculous and especially for people who Need this money!!! I suggest that nobody uses them! Awful customer service!

  

  Business Response

  Date: 04/29/2024

  Thank you for getting in touch with us, *****, and we're sorry to hear that you may be having trouble. After looking into this, we unfortunately cannot find any connection or records associated with the email address you've provided here. Please contact our team directly at support.gofundme.com with the link to the fundraiser and the email connected to it and we will be more than happy to get this resolved for you. 

• Initial Complaint

  Date:04/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8th, 2024 I was made aware that GoFundMe was hosting a fundraiser that defamed me. I was abused by my wife and I was turned away from domestic violence services due to my gender as a man. My abuser went on GoFundMe and falsely stated that I was the abuser without evidence and was able to raise thousands of dollars by defaming me. I report the GoFundMe account and ********************** said they have accept the report and they would contact me in two days but they never did. I have reported the defaming GoFundMe dozens of times and dozens of times GoFundMe said they would response to me but they never did. I mailed GoFundMe a demand letter but they never responded. I was abused by my wife, turned away from domestic violence services, defamed by GoFundMe.com and then GoFundMe.com lied to me saying they would response to me in two days but they never responded. I cannot get ahold of anyone at GoFundMe.com and I need the BBB's help!

  

  Business Response

  Date: 05/01/2024

  Hello,
  
  Thank you for taking the time to reach out to us with your concerns.
  
  Our team has opened an internal investigation into the account based on the information that was provided.
  
  At that time, we found no evidence that the funds were used contrary to the intent on the fundraiser. If you have more information on anything related to this case, please submit any additional evidence within a new report through this claim form (************************************************************) for our Trust and Safety team's review.
  
  Thank you for your understanding,

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21620135
  
  I am rejecting this response because: GoFundMe defamed me and the profited of the defamation, then lied to me for months about returning my complaint in two business days but never responded, then GoFunMe lied to the Better Business Bureau about lying and defaming me.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have given them the information regarding my Daiughters credit union. We gave them the account number to go into her savings accounts. They said they had not received her account information after we sent it multiple times. My daughter name is ************************. I sent up the GoFundMe for her because she has physical issues that do not allow her to do such a thing. I have so many saved messages from the *** and support for GoFundMe but there is no contact back from them. Ticket number ******** Complaint taken in dictation by BBB rep **

  

  Business Response

  Date: 04/24/2024

  Thanks for contacting us here, ******. Were sorry to hear about the delay. We're unable to share any details regarding the transfers with anyone else but ****** who is the organizer of the fundraiser, but were happy to see that our team has been in contact with ****** directly as well. We can confirm that the support message you received from GoFundMe are actual human replies from our team and you can continue to respond there for more support as needed, but for any support regarding transfers specifically, ****** can continue to work with our team directly. Were standing by to help.

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our fundraiser got taken down around a day after posting it. Me and my producer both put in $500 of our own money into it. It got taken down for "offerring benefits to donators," which we did offer "perks." However, the website's top fundraisers all include perks available for different tiers of donations. We've tried our hardest to unpause the case, but they have not responded to our multiple emails for multiple days. Our money is stuck inside of the fundraiser, unable to pull out the money and unable to put money in. They're being extremely hard to work with!

  

  Business Response

  Date: 04/27/2024

  Thank you for getting in touch. Our Trust and Safety Teams have vigorous processes to ensure donors funds are protected and our Terms of Service are upheld. This can sometimes result in withdrawal holds.
  
  We confirm that your withdrawal information has been fully verified, and your funds have been sent to your account last week. It may be useful to know that once a withdrawal starts, it will take 2-5 business days to arrive in the account. 
  
  Please get in touch with us if you do not receive your funds within the timeline mentioned above, and we will gladly look into this for you.
  
  Thank you for your understanding.
  
  

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day - As detailed in the attached letter - a false, unauthorized Go Fund Me - with disparaging libel remarks against the deceased ACTUAL next of kin - was allowed to be conducted during the most serious of times- death of a loved one. It was allowed to be conducted AND cashed out by unauthorized parties for a length of time unnecessarily and on purpose causing great emotional harm to THIS VERY DAY. The next of kin and the egreged disparaged party has never been made whole. In fact there has been NO return contact information - all this time later from Nov 2022 through TODAY. Go Fund Me repeatedly declined to remove the unauthorized Fundraiser and it was only after we had the added stress of writing the CA AG's office was it removed. It had already been CASHED OUT. The people who had donated were unwilling to donate again due to the ongoing fraud and disinformation and libel remarks by the perpetrator. We do not know the resolution or followup. Go Fund Me has caused major harm and stress by interfering with the ability to have an authorized fundraiser and the deceased remains unburied and uninterred or marked in any grave- causing continued anguish for the family due to lack of funds. We have never been apologized to directly, contacted or made "whole" for Go Fund Me's inability to comply with its own- marketed "guaranty" of no fraudulent accounts. We have repeatedly tried to reach out for a mutual resolution before legal action is taken. We would appreciate resolution assistance. This is the MOST HEINOUS type of fraudulent activity and for Go Fund Me to repeatedly allow it and provide a platform for theft and published- completely false libel against the authorized next of kin- opposite what they advertise as a "guaranty"- it's on them as far as legal liability goes. We would appreciate a mutual resolution ASAP. Thank you for your assistance.

  

  Business Response

  Date: 04/23/2024

  Hello,

  Thank you for taking the time to reach out to our team. Our Trust and Safety team has reviewed your report and determined that you are not an intended beneficiary of this fundraiser. 

  For complete details and limitations please feel free to review our policy here: *********************************************************************
  
  In addition, our team opened an internal investigation into the account based on the information that was provided. At this time, the fundraiser was closed and all donations were refunded to the donors.
  
  Thank you for your understanding. 

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to log into my GoFundMe account for months and their so called Team has failed to repair their issues with the app. and Im loosing precious time and money by not having access to my GoFundMe account.They have given me the run around and accused me of wrong doing and continue to ask for screen shots of areas that are failing. Im at a loss as to how to get my GoFundMe account back up and running.

  

  Business Response

  Date: 04/22/2024

  Thank you for contacting us here, *****, and we're sorry to hear about the trouble with the bug in the account. Rest assured that your funds have already been safely transferred to your bank and our engineers are looking into this. How long these bugs take to resolve depends on what issues they find in the code.  Please continue to work with our support specialists in your ongoing ticket so that they can provide our engineers with as much information as possible for a faster resolution.