Complaints

This profile includes complaints for GoFundMe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoFundMe

  855 Jefferson Ave Redwood City, CA 94063-9992

  
• 

  GoFundMe

  815 E St Box 121270 San Diego, CA 92101-6426

• 

  GoFundMe

  PO Box 1329 Redwood City, CA 94064-1329

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a go fund me to help stop my eviction still haven't received my $168.21 because they putting in the wrong bank information my bank information is correct my account ends in 8734 not 9734 that's why my bank been rejected it they don't answer emails you can't call them I'm facing eviction any day I need my donations immediately it's their fault they put my bank information in wrong not mine my information is correct all o want is my funds people donated to help me and they stalling while I'm facing eviction this the 3rd time they messed up my information come on now I have a emergency going on I need my funds asap I have kids in my home

  

  Business Response

  Date: 04/21/2024

  Thanks for contacting us here, *****, and we're sorry to hear that entering an incorrect bank account number has caused some issues for you. We can see that you were able to work with our team to get this resolved, and funds have successfully gone out to your correct bank account. Friendly reminder that withdrawals can take 2-5 business days to arrive. If you have not received the funds within a week, please follow up on the ongoing message with our team so we can investigate further. Hope the funds reach you quickly and were standing by to help. 

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gofundme is amazing. BUT, what you are allowing on your platform is just astonishing. There are plenty of these campaigns but I would like to call out one of them. This campaign is run by a third party named ***** because the person whom this campaign is for is named ************************* and he is serving 180 days in the LV jail. ***** created a GOfundme or **** and you can see the ** channel heres the deal. He is taking money from others and you clearly state that it is not allowed through third party. I am shocked that the campaigns are still up for DELETE LAWZ ************************* CHILLIE You should also know that he files frivolous lawsuits with the money raised and just harasses people and especially police officers. This man has filed so many lawsuits and never won one of them. This campaign is helping him harass innocent people and causing havock. PLEASE do something about it. Take a close look and since there are many channels talking about this we dont want gofundme to get a bad name over this either because we have donated to many campaigns on gofundme as a university. Thank you for taking the time to look into this.

  

  Business Response

  Date: 04/17/2024

  Hello,
  
  Thank you for taking the time to reach out to us with your concerns.
  
  Our team has opened an internal investigation into the account based on the information that was provided.
  
  At that time, we found no evidence that the funds were used contrary to the intent on the fundraiser. If you have more information on anything related to this case, please submit any additional evidence within a new report through this claim form for our Trust and Safety team's review: *****************************************************************;
  
  Thank you for your understanding.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A GoFundMe account was created for me due to my financial situation. The account was going well when suddenly it disappeared, and I did not receive all the money that was sent to the account. And then suddenly the account reappeared, showing that no money was collected at all, I am still owed approximately $1500 by go fund me and they are not replying to anything from either myself or my very good friend who is the one who originated the account in the first place

  

  Business Response

  Date: 04/13/2024

  Thanks for getting in touch with us today, *****, and we're sorry to hear about your issue. Taking a look, it seems that the email you've provided is not connected to an active GoFundMe fundraiser. For security purposes, we're unable to discuss account details with anyone outside of the email address associated with it. You can get in contact with our team using the email connected to the fundraiser in question at support.gofundme.com and we will be more than happy to assist you. 

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This fundraising site offers daily deposits yet it does NOT actually offer this. they gold the money and so they are falsely advertising their services for emergency fundraisers when they can't actually offer daily deposit.

  

  Business Response

  Date: 04/13/2024

  Thanks for getting in contact with us, Ser, and we're sorry for any confusion. For some context, Rather, our payment partners take care of donation processing and sending money to our organizers and beneficiaries. All of our payment partners are fully compliant with industry standard and federally-mandated information safety and data privacy regulations.
  
  For this reason, our payment partner sends funds to your bank account as they are being processed. You might be seeing different transfers going out because it can depend on how the donations were made. If donations are still processing, there may not be a daily transfer scheduled until more funds become available. Please also note that funds are sent via ACH transfer, which can take up to 5 business days to reach your bank account once they initiate. If you need further clarification, please follow ** with our team in your ongoing support ticket. 

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time GoFundMe has paused my account. Last time I filed a report, I proved my identity and banking information. This time they paused it over the person donating to me. I honestly after going back and forth believe it to be discrimination against me because of my faith and the persons faith who donated. Because we proclaim christianity My account has been blocked in frozen for over a week. I keep getting told that they are resolving it and nothing has been done. They disregard my emails and do not respond. I would like to file a complaint against them for a full release of my funds. I also attached all the proof I sent to them.

  

  Business Response

  Date: 04/09/2024

  Thank you for getting in touch. We sincerely apologize for the delay given the urgent circumstances.
  
  Our Payment Review Team requires information to ensure customers are protected and our Terms of Service are upheld. Be assured that this review has not taken place due to discrimination of any kind, and has been carried out in an ******* attempt at protecting the security of the funds you have raised. This may have resulted in withdrawal holds and we apologize for any inconvenience caused.
  
  In this case, we can confirm our team completed its review of your fundraiser and the funds were sent to your account. Please note once a withdrawal starts, it may take 2-5 business days to arrive in the account.
  
  Please get in touch with us if you do not receive your funds within the timeline mentioned above.
  
  Kind regards.

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is related to transferring funds from go fund me to my bank account. My friend *********************** set up a fundraiser for my cancer treatment at ******************* in ******* in February 2024. My husband has spent weeks trying to get the funds transferred to our bank account. He has followed all the instructions that have been provided by the Chatbot. However, when he submitted a voided check from our bank account, it was rejected. We have many expenses here in *******, And it is a problem that we are unable to access the funds that are friends and family members raised to support us here. There is no one to contact at GoFundMe, which is part of the problem. They need to set up a customer service phone line.

  

  Business Response

  Date: 04/06/2024

  Thanks for getting in touch with us today, *******, and we're sorry for the trouble here. In taking a look at your account, were happy to see that a transfer is currently on the way to you, but just a reminder that withdrawals can take 2-5 business days to arrive. If you have not received the funds by April 12th, please follow up on the ongoing message with our team so we can investigate further. Hope the funds reach you quickly and were standing by to help. 

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When donors go on the fundraiser page to make a donation, GoFundMe automatically presets the tip amount. For someone who does not pay attention closely or someone who is unaware, or someone who's reading skills are limited they end up paying a tip without their consent. Even if they do have the option to set the tip to 0, its still dishonest and fraudulent. I am advocating for the tip donation to be preset to 0. Pre-setting the tip to any amount other than 0 is a sneaky and underhanded way to collect money for the platform. The tipping amount on the platform should be pre-set to 0. This is my desired solution. I have reached out to GoFundMe regarding this matter and have not received a solution. The responses I have received:-We offer the option of tipping because it's important to us that everyone is able to use our service, which is why there is no cost to create a fundraiser. Instead, we accept optional tips from donors to help us operate our platform. Before completing a donation, there is an option to change the amount or make it 0. If you donate in the future you can select Enter custom tip and then enter 0 to avoid leaving any optional tip.- Also, I would like to let you know that this is a product feature, we won't be able to help you with this. Please share the steps with your donor to change the amount or make it 0.-I would like to let you know that this is the product feature and we won't be able to help you with this.

  

  Business Response

  Date: 04/06/2024

  Thanks for getting in touch with us, Rivly. Unfortunately, we don't see an account or conversation history connected to the email you've provided here.
  
  Our product engineers review all feedback made by our customers, and we've made sure this suggestion was recorded.
  
  Rest assured that if a donor ever leaves a tip unintentionally, they can simply reply to their donation receipt and we can get it refunded right away. 

  Customer Answer

  Date: 04/07/2024

   
  Complaint: 21529367
  
  I am rejecting this response because:

  the email associated with the thread is ******************

  I ***ld like the engineers to set the tip bar to 0. 

  
  Sincerely,
  
  Rivly *****

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2nd I received an email reply for my request on March 26th requesting a PDF/letter of my transactions through GoFundMe. I was denied my request. If I do business with an entity I want to be provided with both customer service and transparency. My donations did not go into a black hole. Whether it's for the *** or just to add to a scrapbook I would like to receive the documentation I requested. I should be *********** at least that.

  

  Business Response

  Date: 04/09/2024

  We apologize for the trouble. We can see the *** has been sent to you as requested. 
  
  If you have any other questions, you can reply directly back to Ticket #********. 
  
  Thank you.

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to everyone involved. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28th, 2024, I started a GoFundMe fundraiser campaign to help cover the cost of a program tour I am wanting to go on in May. I clearly outlined what the costs would cover and where. On March 31st, and after already having raised some funds I was surprised to get an email from GoFundMe support team saying that my fundraiser was under review as they needed to collect more information, because my fundraiser has something to do with "***************". First of all This is very blatant discrimination. You cannot just pause a fundraiser because it has something to do with ***************, especially when all information has clearly been outlined in the fundraiser description. The tour I am going on is in ********* with a ** based company and all information is clear. Second of all, I immediately sent them all the required information, however they have yet to respond to me, and are causing me harm, as I need the raised funds to make a deposit for the program. If they're going to selectively discriminate with their fundraisers they should not be running this website. I am demanding an immediate response, and a removal of the hold on the account.

  

  Business Response

  Date: 04/09/2024

  
  Thank you for reaching out to us. 
  
  We take these complaints very seriously and apologize for the delay especially given the urgent circumstances. We want to assure you that our team conducts reviews on accounts in order to maintain compliance with our Terms of Service (**********************************************), strictly enforced policies administered by the payments industry, and in order to comply with all relevant laws and regulations. This may result in withdrawal holds and we work closely with customers to complete these reviews as quickly as possible.
  
  After a careful review, we can see that our team was able to work with you directly to complete their standard review process and lifted the precautionary hold on your bank transfers.  Transfers have been sent on April 4th and April 8th and those funds should be deposited to your account on file in 2 to 5 business days. 
  
  Please get in touch with us if you have additional questions or do not receive your funds.

  Thank you.

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a go fund me account and it raised $1075 from three donators. They were all three anonymous and go family refunded the money because they said it was a fraudulent go fund me. I sent proof of my cancer and they reinstated my go fund me, but had already refunded the donations up over $1000 they were for my cancer treatment and to me they stole that money. That couldve saved my life.

  

  Business Response

  Date: 04/09/2024

  Thank you for getting in touch. 

  We are sorry to hear of the circumstances which have brought you to GoFundMe.
  
  Our Risk team reviews fundraisers and donations to ensure that customers are protected and our Terms of Service are upheld. We apologize for the inconvenience caused by the temporary closure of your account and refunded donations.
  
  To clarify, the money raised through your fundraiser has been refunded to the individuals who submitted the donations. While we are unable to reverse the refunds issued, 100% of the amount donated should return to each of their associated cards within 3-7 business days. These funds are not being held by GoFundMe and donors are welcome to contribute to your new fundraiser, though please note we advise against sharing your fundraiser in public social media groups as it can potentially lead to more unauthorized donations and further action taken against your account.
  
  It appears that our team reached out to you on March 28th for further steps on how to move forward. Please get in touch with them through that email thread if you have further questions or need any further assistance.