Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

• 

  Electronic Arts, Inc.

  590 W Central Ave #E Brea, CA 92821

• 

  Electronic Arts Canada

  4330 Sanderson Way Burnaby, BC V5G 4X1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.

  Business Response

  Date: 05/27/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service.
  
  This has already been addressed and the conclusion provided directly to the account owner.
  
  If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Thanks,
  EA Help

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Customer Service,Hello, I need you to help me handle the issue of my EA account being banned.The most important thing is that my account has sought feedback from EA's official channels three times in a week, but each time it was rejected quickly. I have reason to suspect that my account has not undergone manual review. It seems that it has been reviewed by EA's robot three times. I request you to have the EA team carefully check my account and regarding the ban, I have two questions that I need your help to give feedback to EA.The first one is that the account was banned and leaked without being logged in.Before the ban, my account had not been logged in for nearly two months. The last time I logged in was probably on March 26th. However, my account was stolen on April 16th. At the same time, someone changed my account password and information. I guarantee that hackers attacked my account.And I have retrieved my account through the online customer service. This is my ************************** retrieval Case number. You can check Case #*********. And there are multiple suspicious login ips for the account, namely ******-AU-2160, okyo-JP-135-0041, MU.I don't know if it was because I accidentally clicked on a phishing website, but I didn't know which one was a phishing website. This might be the reason for the account leak.The second suspicious reason for the ban is Meanwhile, I found on the ban list of the DC channel that one of the banned ids was my ********************** friend. I played a few games with him. I wondered if this was the reason for the ban, but I was unaware that he had violated the rules in the game. I request the team to provide feedback on this issue.Finally, I need to state that my account has recharged ***** US dollars. I have invested ***** hours of gaming time in ****. I request the team to check my IP address and match records.Thank you for your patience and inspection!

  Business Response

  Date: 05/27/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  Regards,
  EA Help

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23377676
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 06/03/2025

  I have two points that I hope the team can verify for me
  
  Because I accidentally clicked on a phishing website, but I didn't know it was a phishing website, my computer crashed. After I restarted and cleaned up, I felt there was no problem. However, in the following days, my email showed different login records, some from abroad and some from *****. Then I changed my email and protected it with a password. But in the end, I still received a banned email. After my careful examination, I found that my changes did not successfully protect my account. My account has always been logged in by people other than me, and they are all addresses unknown to me.
  loginLog
  
  ******-AU-2160
  
  ************
  
  The 2025-03-26 T17: then. 612 z
  
  SUCCEEDED
  
  loginLog
  
  *****-JP-135-0041
  
  **************
  
  The 2025-03-26 T17:04:05. 732 z
  
  SUCCEEDED
  
  loginLog
  
  ******-AU-2160
  
  ************
  
  The T16 2025-03-26: in 519 z
  
  SUCCEEDED
  
  loginLog
  
  MU
  
  **************
  
  The 2025-03-26 T03:57:42. 724 z
  
  SUCCEEDED
  These are not my personal addresses. Please help me check and protect my EA account. I need you very much. I don't know what else I need to do to ensure that my account is not hacked.
  
  Meanwhile, I found that one of my EA friends was on DC's ban list. I played a few games with him. I wonder if this was the reason for his ban, but I was unaware that he had violated the rules in the game
  
  I really haven't done anything. You can check my account. You can verify my match information and computer machine code. I guarantee that I haven't performed any illegal operations in the game. Also, my account has recharged ***** US dollars through steam. I have played APEX for ***** hours. Please consider the above situation and then check my account. Thank you for your patience and inspection!

  Business Response

  Date: 06/04/2025

  Hello,
  
  After reviewing the account, we found a violation of our Terms of Service, which led to the action taken. This has been resolved, and the outcome has been communicated directly to the account owner. If the player wants to contest the action with any new information, they should reach out to the EA Terms of Service team directly.
  
  For details on how to contact the team, please refer to our article on EA Help: *****************************************************************************************************
  
  Regards,  
  EA Help

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.

  Business Response

  Date: 05/27/2025

  Thank you for raising your concerns with us. 
  
  At EA, we exist to inspire the world to play. Part of making play fun is ensuring that our players can express themselves in a safe and fair community. Weve put a few rules in place to make sure that happens.
  
  The below links outlines these rules and how certain reports are handled, the first link also has a redirect to our EA User Agreement and Positive Play Charter:
  
  *************************************************************************************
  
  **********************************************************************
  
  We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, with any new information available they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team and information about bans, please visit our article on EA Help: **********************************************************************************************************;
  
  Thank you,  
  Electronic Arts 
  EA Help 
  
  

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was banned due to false report i demand full removal of the banned otherwise to fully refund the game.

  Business Response

  Date: 05/26/2025

  Thank you for raising your concerns with us. 

  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

  
  For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;

  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23377057
  
  I am rejecting this response because:
  I dont deserve the banned
  Sincerely,
  
  Muhai Gham

  Business Response

  Date: 05/28/2025

  
  Thank you for raising your concerns with us. 
  
  At EA, we exist to inspire the world to play. Part of making play fun is ensuring that our players can express themselves in a safe and fair community. Weve put a few rules in place to make sure that happens.
  
  The below links outlines these rules and how certain reports are handled, the first link also has a redirect to our EA User Agreement and Positive Play Charter:
  
  *************************************************************************************
  
  **********************************************************************
  
  Were unable to discuss account details without verifying the account holder.
  
  We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team and on why actions may be taken, please visit our article on EA Help: **********************************************************************************************************;
  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23377057
  
  I am rejecting this response becausea ban that was recently placed on my account. I believe this action was taken in error, as I have not violated any rules or policies.
  
  I kindly request that you review this matter and lift the ban accordingly.
  
  Thank you for your time and understanding.
  
  Sincerely,
  
  Muhai Gham

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was banned due cheating I demand full removel of the banned otherwise to fully refund the game

  Business Response

  Date: 05/26/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 05/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I dispute to the decision twice but I got the same respond that they take the decision and I am not happy with the decision either they reactive my account or I should got refund on all what I paid on the account
  
  
  
  Sincerely,
  
  
  
  Mohammed A*******

  Business Response

  Date: 05/28/2025

  Hello,

  Upon review, we request the customer contact us at *********** and we’ll be happy to assist.

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Mohammed A*******

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many of EA's games attract a large number of players around the world. However, in recent years, the phenomenon of EA's indiscriminate ban has repeatedly caused controversy.From a player's point of view, many players put a lot of time and effort into EA's games. They craft their own characters, level up, and earn valuable in-game items. But suddenly encountering a ban, it was like a bolt from the blue for them. Some players are often banned for vague reasons, such as being suspected of using unfair means to gain an advantage in the game, but in reality they may have been misjudged because of some normal in-game operation. For example, in some competitive games, some superb game skills may be incorrectly judged by the system as cheating, and EA will directly ban the account without in-depth investigation and verification.For EA itself, the phenomenon of indiscriminate account bans has undoubtedly damaged its reputation among the player base. Player trust is the cornerstone of a gaming company's long-term development, and when that trust is broken, many gamers may choose to abandon EA's games in favor of other game makers. Not only will this lead to the loss of users, but it may also affect the word-of-mouth spread of EA games, and new players may be shy away from EA games because they hear about this kind of banning chaos.From the perspective of the entire game industry, EA's random account ban has also played a bad role as an example. It may make other game companies think that account banning is a management tool that can be used at will, ignoring the protection of players' rights. But in fact, the ban should be carried out on the premise of solid evidence and following a reasonable process, with the aim of maintaining the fairness of the game and a healthy gaming environment.

  Business Response

  Date: 05/26/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Regards,
  EA Help

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB Company, you can call me *****, my EA ID is: xxxzlzka, and my registered email is: *********************** My account was banned on April 13th this year, and I am very confused. I was playing a single-player game that got stuck due to a bug, so I had to use a mod to resolve this issue. That game does not belong to EA, nor is it Apex. On the day I was banned, I was playing Apex and did not open that software, so it may have been mistaken for cheat software, leading to my ban. I am willing to provide the download link and password to prove this is unrelated to Apex and that I did not cheat while playing Apex that day. The link: *************************************** Password: 8888 I have lived a hard life since childhood and despise unfair behavior. Only in games can I feel a fair competitive atmosphere. I have invested a lot of effort and money into this game, and I can provide my top-up records in this game. I hope you can investigate my precious account again and give me a good result. I am a genuine player and will not easily give up on this game because I am truly innocent. The game ban has hit me hard, and I am now starting to doubt my life. EA, this game company is very inactive; they banned my account without seriously checking it. I hope you can provide me with help. If there is any evidence needed, I will actively provide it. I have a clear conscience, and I hope you can investigate my account again. God bless me! Thank you.

  Business Response

  Date: 05/26/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;
  
  Regards,
  EA Help

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, respected BBB team I have a game account under EA's APEX product On February 12, 2025, it was impossible to log into the game I checked my account through ************************** and found that there was a ban on my account Before this issue occurred, my account experienced ***********************************, and there were instances of being offline during gameplay Upon checking the network, no issues were found.I don't know the reason for this ban, and I don't approve of it I have invested thousands of dollars and a significant amount of time into this game product, and have made many wonderful friends through this game And reached the Diamond rank in the game.I have always strictly adhered to the EA user guidelines, and I believe that playing with friends is more important than winning or losing.I have always looked down on cheating, and I believe this ban is an insult to my integrity Upon discovering the ban, I immediately appealed to the *** team through EAhelp and submitted some evidence for communication with *** However, no good results were achieved. Therefore, I would like to communicate with EA through the BBB *********************** private property cannot be confiscated even if I fully comply with the user agreement without any fault on my part.Thank you for your work on this best regards Hello, esteemed EA team I request to recheck my account. Before it was banned, there were abnormalities with my account. I request to check my account login data I suspect that my account has been hacked.Thank you for your work on this best regards

  Business Response

  Date: 05/26/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Regards,

  EA Help.

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23373041
  
  I am rejecting this response because:

  I'm sorry, but I cannot accept this outcome. I've been playing APEX since 2021 until my account encountered issues, which means I've been playing for nearly four years. I truly love this game and have never engaged in any cheating or rule-breaking behavior during my gameplay.
  I've always strictly adhered to the user guidelines.When my account was banned, I was completely surprised and couldn't understand why this happened.
  My gameplay at the time, including my stats like K/D ratio and so on, didn't differ from my usual performance.
  I can't think of any reason for this.
  I suspect that your anti-cheat system might have mistakenly flagged the software I used while working as illegal software.
  However, the software I used during work provided no assistance or support to the game whatsoever.

  Please review my account again. Thank you!
  

  
  Sincerely,BBB&EA
  
  **** ***

  Business Response

  Date: 05/28/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;
  

  Regards,

  EA Help.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My long term Electronic Arts account was found hacked and stolen on or about May 9th 2025, as the result all data (games purchased from them as well Dragon Age veil guard and Battlefield 2042) was wiped out and now remained inaccessible. Despite of my attempt to contact EA games to report this issue, on which they've provided me with the unique case number ********* and access the key : 749e0aad on May 12th, 2025, EA games remained irresponsible outright up to the date and my entire 'case' with this number now appears to be 'closed' without neither resolution nor even notice.

  Business Response

  Date: 05/26/2025

  Hello,

  Upon review, we request the customer contact us at *************************** and well be happy to assist.

  Regards,
  EA Help

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23371228
  
  I am rejecting this response because: It is not possible to get any help from the mentioned above ************************************ for the following reasons,

  1. My account **************** was hacked and now appears to be lost outright, which makes me unable to start any cases with EA, simply because it always required a login into their system in prior to post anything.

  2. (as I mentioned in my petition initially) they've already had closed my case ********* with them started by May 12, 2025, 4:29?PM (see the regarding screenshot) without any future possibility to neither add some facts nor to edit it outright.  The link provided with their only feedback letter to me (automatically generated) ********************************************************************************** returns the following message: 'You currently do not have any cases with us'. That is, post factum, makes all my attempts to seek help from EA, on this lost account (****************) matter simply impossible.

  Thus, I demand EA to contact me personally if they are in a good faith of conducting business in the ***, in the otherwise it cast a reasonable doubt so they could be in the criminal conspiracy with the malevolent persons who stole my EA account. My contact email: **************** cellphone: ************* (day time PDT) leave message, or a credible phone number for contacting an appropriate person eligible to resolve my stolen account issue ************************* for all.      
  Sincerely,
  
  ******** Zhosan

  Business Response

  Date: 05/30/2025

  Hello,

  Upon review, We regret that we cannot assist through this channel, we request the customer contact us at *************************** and well be happy to assist.

  Regards
  EA Help

• Initial Complaint

  Date:05/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account in Apex Legends, a game under EA. In early February, my account was stolen by hackers due to data leakage. After I retrieved my account through online customer service on May 9th, I found that there was a ban against **** on my account. I tried to raise objections to the ban. I appealed many times and provided quite convincing evidence, but their customer service ******************** rejected all of them. Now when I want to contact them again, I find that my EA account has been blocked. I can't create any cases. I can't get in touch with the EA customer service ********************. ************************** will only show me a false successful creation. I invested thousands of dollars in this account and played for more than two thousand hours. Now, due to the theft by hackers, my account has been banned. I tried to communicate actively with the EA customer service ********************, but there was no good result.

  Business Response

  Date: 05/23/2025

  Thank you for raising your concerns with us. 

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/23/2025

  
  Complaint: 23368562
  
  I am rejecting this response because:Thank you for your reply. I do not accept the sanctions imposed on my account. Previously, I have been actively appealing through EAhelp, but there has been no satisfactory result. I have spent thousands of dollars on this account, which is a huge loss. Because when this account was sanctioned, my account was under theft. Due to data leakage, my account was stolen by hackers. I was also a victim and I was unaware of this. I myself have never had any intention of violating the EA terms. I requested the EA team to check the sensitive operations on my account on February 1st and February 2nd. After my account was stolen on February 1st, I didn't recover it until May 9th. Please check the login ip and the computer device used during **************************** theft and compare them with those before the theft. Please give me a chance, dear EA team.
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 05/29/2025

  Thank you for raising your concerns with us. 

  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23368562
  
  I am rejecting this response because:I request the EA team to carefully review my account. ********************** start the investigation from February 1st of this year. My account was swapped and my email was bound by a hacker on February 1st. After that, he used it for several months without my knowledge. It wasn't until May 9th that I discovered and retrieved it. I couldn't get in touch with the EA customer service ********************. I'm unable to create new cases. Previously, they always rejected my requests. I spent countless efforts on this account and more than two thousand dollars on this game. Please understand me. So I contacted you. Please give my account a chance, a chance for a serious review. Why am I so proactive in appealing? Because I love this game, I haven't committed any illegal acts. I'm a poor player. It was only after I retrieved my account that I discovered the ban. I sincerely ask the EA team to help me. As long as you help me and review my account, I believe the truth will come to light. Thank you all again
  
  Sincerely,
  
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