Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  9001 North I-35 Suite #100 Austin, TX 78753

• 

  PopCap

  800 5th Ave Seattle, WA 98104

• 

  Electronic Arts, Inc.

  ------- (TRAVIS) Austin, TX 78758

• 

  EA Capital Games

  1015 20th St Sacramento, CA 95814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because EA has permanently banned my account and denied ************************** to all the digital content I purchased without providing any detailed evidence or opportunity for fair resolution. I followed all of their internal appeal steps and made multiple attempts to cooperate, including offering to provide account or device details, but their Terms of Service team refused to revisit the case and has now closed it.I am a California resident and I have spent over $3,200 USD on in-game content, primarily **** Points in EA SPORTS FC 25, through direct purchases from EA between January and May 2025. My account was in good standing until it was suddenly banned for alleged cheating, which I deny completely. I have never used any third-party tools, bots, or done anything to break EAs ********* Ive lost access to everything I paid for, and EA refuses to refund or provide transparency. This is not only unfair but also violates basic consumer rights, especially under Californias consumer protection laws, which require access to purchased goods or services, or a refund in cases of service denial.I am requesting a full refund of all digital purchases tied to my EA account, including all in-game content and EA Play subscriptions, as I no longer have access to what I paid for. If this cannot be resolved through this complaint, I plan to file with the ***************************************** and pursue additional *********** asking for a fair resolution and would prefer to settle this directly without further escalation.

  Business Response

  Date: 05/23/2025

  Thank you for raising your concerns with us. 

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23368550
  
  I am rejecting this response because: Thank you for your continued assistance with my case against Electronic Arts (EA) regarding the permanent ban placed on my EA SPORTS FC 25 account.
  I am writing to provide further clarification and documentation showing my good-faith efforts to resolve this issue directly with EA before seeking your support. Attached are multiple messages I submitted to EA Support (Case IDs: #*********, #*********, #*********, #*********), all of which were declined without any evidence shared or opportunity for clarification from EAs end.
  In each of my messages, I clearly expressed:
  That I have never used any third-party tools, cheats, or bots.
  That my account activity, including gameplay from various networks or locations, stems from regular travel and not any form of policy violation.
  That I welcomed EAs investigation, offering to provide any necessary information, including device history or login details, to support a full re-evaluation.
  That I invested significantly in the game (over $2,500 in **** points), and would not risk violating rules on such a valued account.
  Despite these multiple respectful and detailed appeals, EA repeatedly declined to provide a transparent explanation or work with me toward a resolution. Their response to your inquiry merely restated a generic violation without directly addressing my concerns or the evidence I offered.
  As a California resident, I have formally requested a full refund for digital purchases under applicable consumer protection laws. While I prefer a direct resolution, I am prepared to escalate through other appropriate regulatory channels if needed.
  I sincerely ask that the BBB take into account the pattern of dismissal from EA and the good-faith documentation I have provided. I am still open and willing to cooperate with EA in identifying the source of any misunderstanding, should they wish to engage.
  Thank you again for your support and time.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/29/2025

  Thank you for raising your concerns with us. 

  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise.
  Thank you,  

  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23368550
  
  I am rejecting this response because: I have reached out countless times to EA as shown in the **** I provided. They have sent me the exact response multiple times after I have sent them messages letting them know I am willing to resolve the issue. I will respond and try to reach their support once more to see if anything has changed thanks!
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/30/2025

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner.

  We welcome them to reach us again at *************************** if they have more information and well be happy to assist.

  Kind regards,
  EA Help

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had an EA account for a long time, I've played a game called apex legends plus all the other games I had on the account. Unfortunately my teammates were throwing my game and I raged and I admit that I've said bad things back to them in the chat that was the reason I got banned. I didn't know Inappropriate language could lead to a permanent ban for the game or my whole EA account. I've spent too much money on this game called Apex, and I also owned a lot of other games on my EA account. I understand the ban for my Apex account because of the insult and I did apologize, I did have anger issues that I couldn't control. However, I don't think it's fair to ban my whole account with all the other games I had on it that I paid a lot of money for. Also, even though my account is banned they are still keeping my personal information and other connected apps on this account.

  Business Response

  Date: 05/23/2025

  Thank you for raising your concerns with us. 

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/25/2025

   
  Complaint: 23368420
  
  I am rejecting this response because: First of all, I'm no longer able to access my account no longer, neither ************************ or the website. Secondly, I haven't seen anywhere in the terms and policies that Inappropriate communication leads to permeant bans and never heard of it in any game or anywhere, and if that's the case people should be notified in big lines on the first page of the terms and conditions, I feel like I got baited into permeant ban which lead to losing access to online services first and after a while the whole account got disabled so I'm no longer able to contact you guys. Third and last if I commit a violation of terms and conditions in one of the games that should never lead to a whole account ban, you can ban me in the game I've committed the violation in but not the whole account, I've spend a lot of money on other games that I was no longer able to play, that's not fair
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/29/2025

  Thank you for raising your concerns with us. 

  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise.
  Thank you,  

  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23368420
  
  I am rejecting this response because: they arent giving any resolution and they issue wasnt addressed at all by them, when I tried to resolve it they disabled my account to stop me from reaching out to them any further, as well as their responses wasnt even informative, they refused to say anything but there is nothing you can do your account is permenantly banned. Literally no help what so ever. As you see in their response now as well, no information they just reply so they dont look bad.
  
  ******* *******

  Business Response

  Date: 05/30/2025

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner.

  We welcome them to reach us again at *************************** if they have more information and well be happy to assist.

  Kind regards,
  EA Help

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been hacked into and banned on a game called Apex Legends by EA. I took the offered Steps to get my whole account deleted as that was an accidental duplicate account, and I had nothing of substance on it. When surprisingly getting someone to chat with from EA, named ***, they were very rude, and I often had to repeat myself even after I just answered the question they asked. In the end I couldnt get it deleted because my account was linked to my steam and according the EA Agent there is no way to remove the link when the account is deleted. So I went to remove the links, but they just didnt work, nothing to indicate why, or that there was an error, I just didnt update acted as if I never did anything. I asked the agent to do it for me, but he couldnt because of the ban. So then I had to open a separate case to see my account unbanned but I have been emailing and emailing, even the point of @-ing EAhelp on *******, since they customer service number ********************* to dialup and their corporate ISNT helpful. No response from them in any reguard, and now when trying to open a new case, hoping it is one of the ones that can be chatable (if you want to talk to them directly its impossible, you have to go through a maze of forums with problems and maybe one of them opens another chat bubble), I managed to find one but then the website broke, showing broken hyperlinks, and the chat window never popping up or initiating. And now I have 2 cases open, if I try to email again in the case, it writes itself over and is sometimes stalled and other times in progress, very poorly made. I am doing all of this to get my steam account connected to my EA account to attempt to access their games for my content production job I have, but it beinf urgent and having this purgatory that is EA support, is making it impossible.

  Business Response

  Date: 05/23/2025

  Thank you for raising your concerns with us. 

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23367506
  
  I am rejecting this response because:
  
  The baseline of my complaint is that my account has be hacked into, and not used by me. therefore the terms of service violated were not because of me. I have evidence of my acount being accessed by foreign users, in areas i do not live. I have made another case, and I added all the evidence i could possibly add. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/29/2025

  Thank you for raising your concerns with us. 

  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise.

  Thank you,  
  Electronic Arts 
  EA Help 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, my EA ID is *********, my EA email is ********************** I got sanctioned and my market access removed on companion app for EA SPORTS FC25 on 5/13/2025. I am an avid players who loves trading and spends thousands of dollars on the game so this was very devastating. since then i have tried to contact ea help multiple times and I have been unable to speak to a person who can help me understand what happened. The email i received after my sanction stated my account communicated with EA SPORTS FC servers through an unofficial client, so i downloaded all my data and requested a ***.after receiving both sets of data and combing through it for hours I can conclusively assure you there is nothing unusual. Summary of my Findings from ********* Consistent Login IPs and Devices: The *** logs show all login activity originating from consistent IP addresses and recognized devices that match my personal use patterns. There is no indication of access from third-party clients, virtual machines, or automation tools, which would likely produce irregular headers, locations, or device signatures. User-Agent and Client Identifiers: The request headers and client identifiers captured in the *** reflect only legitimate EA app and browser clients. There are no anomalies such as user-agent strings associated with bots, modified APKs, or desktop emulators that typically appear in cases of client modification. No Abnormal API Call Patterns: The *** does not show any excessive or abnormal API requests that would suggest the presence of automation scripts or data scraping toolscommon traits of unofficial client usage. All interactions were within the rate limits and behavioral patterns expected of a human user.i *************************** to have my market access on companion app restored multiple times and have provided ample evidence to prove of my innocence, nonetheless i am denied a feature that I paid for. I am requesting a full review and restoration of market access.

  Business Response

  Date: 05/23/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel, nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;

  Regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23366036
  
  I am rejecting this response because: I strongly dispute the claim that I have violated the Terms of Service. This accusation is unsubstantiated, and despite multiple attempts, I have been unable to reach anyone to review or provide evidence supporting this decision. I request a clear explanation and the opportunity to address any concerns directly, as the current lack of transparency is both frustrating and unjust towards a paying customer who is willing to provide unlimited evidence of your claims being utterly false. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/26/2025

  Hello,

  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************.

  
  Electronic Arts
  EA Help

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23366036
  
  I am rejecting this response because:
  This is once again showing the incompetence of this organization, they always just reply with automated replies without doing any investigation. I have been asking to be able to prove how this ban is wrong but I can never reach a person that will speak to me or tell me what happened. I understand this is cheap but I hope better business bureau changes the certification of ea sports as rightfully a company who doesnt helps its consumers and only replies with automated stuff, and never resolve our issues. Extremely regretful for spending a lot money on this company, but that stops now. 
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my Madden Ultimate Team (MUT) account in EA Sports’ Madden NFL 25, which was banned from the auction house and had its entire coin balance wiped. This occurred shortly after I spent over $700 on EA’s in-game premium currency (Madden Points) on May 16th and May 17th, which I used to purchase packs directly from the in-game store.
  
  After the ban, I submitted two formal appeals through EA help. In the second appeal, I provided full documentation of my Madden Points. Despite this, I received vague, boilerplate responses that made no reference to the documentation I submitted. EA simply stated that my account had been reviewed and that the action was upheld, with no specific explanation or evidence given.
  
  At no point have I been provided a clear reason for the ban, nor has a human representative meaningfully addressed my case. I have not violated EA’s Terms of Service. I did not purchase or sell coins from any third party. All in-game currency and items I obtained were obtained through EA’s own marketplace and game features.
  
  EA’s failure to provide a transparent or fair review process, particularly after a significant financial investment, is unacceptable. I am formally requesting one of the following resolutions:
  
  - A full restoration of my auction house access and coin balance, including coins earned directly earned from packs purchased with Madden Points.
  
  OR
  
  - A full refund of the $700+ spent on Madden Points, as I am no longer able to access the core content that I paid for.
  
  I am simply asking for my case to be reviewed by a qualified human representative, and for EA to honor the value of purchases made within their platform. I have full documentation of all transactions and prior appeal communications.

  Business Response

  Date: 05/23/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Regards,
  EA Help
  

  
  

  Customer Answer

  Date: 05/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It does not address the core issues I've raised. While EA claims that the action taken was due to a violation of their Terms of Service, the responses I’ve received to my prior appeals (of which they suggest I simply do again) have been generic and lack detailed explanations of the specific violation that led to the deletion of my coins and the restriction on auction house access.

  In my original complaint, I requested one of two outcomes: either the restoration of my account, coins, and auction house access or a refund for the $738.39 spent on in-game purchases. Neither of these options has been reasonably addressed. The response from EA fails to provide any specific evidence or reasoning for the actions taken on my account, leaving me with no clear understanding of why my access has been restricted.
  

  I understand that EA may have terms in place, but the consequences I’ve faced do not seem to be a fair reflection of any alleged violation. Given that no clear information has been provided regarding the nature of the violation and the $738.39 in purchases has been effectively nullified, I am left with no option but to continue to dispute the decision.

  I would appreciate a more thorough review of my case so that these actions can be corrected. In the absence of this, I again request a full refund of the $738.39 in purchases, as my ability to use the game as intended has been irreversibly impacted.

  Please let me know how EA plans to address this situation in a fair and transparent manner.
  Thank you for your attention to this matter.
  
  
  
  Sincerely,
  
  
  
  Josh R*****

  Business Response

  Date: 05/26/2025

  Hello,

  Please feel free to reach out to us at ***********. We’d be more than happy to assist you.

  Regards,
  EA Help

  Customer Answer

  Date: 05/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  EA's latest response is both inaccurate and unhelpful. I have already contacted EA Help multiple times, including submitting three separate tickets, all of which were quickly closed without any real opportunity for discussion or acknowledgement of the harm caused. The responses from EA help have not addressed my specific concerns nor, have they acknowledged the financial impact of their actions. I have spent $738.39 USD on in-game currency which is now effectively worthless, due to the account restrictions. EA has has neither reinstated access nor provided a refund, thereby retaining payment for a product they have rendered unusable. This appears to violate basic consumer rights, and the generic and dismissive responses I've received suggest an automated or scripted process lacking any meaningful review. I respectfully request that this complaint remain open until EA provides a specific and actionable path forward, rather than redirecting me to the same unhelpful support path I have already exhausted.

  
  Sincerely,
  
  
  
  Josh R*****

  Business Response

  Date: 05/28/2025

  Hello,

  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *********** should any other issues arise.

  Regards,
  EA Help

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It has absolutely not been addressed as I have repeatedly had to reiterate. The lack of transparency and accountability is disconcerting, and my next step will be a formal notice of dispute as a precursor to arbitration if EA continues to refuse to acknowledge the issue at hand.

  
  Sincerely,
  
  
  
  Josh R*****

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to request your help regarding an issue with my EA account (linked to the email address ******************* On September 13, 2023, my Steam account was hacked. Steam immediately sent me an email notifying me of a login from an unusual location. The hackers IP address was in *****, while my own IP address is in *****. When I logged back into my Steam account, I discovered that the hacker was actively playing Apex Legends using my account.I promptly contacted both Steam and EA customer support and changed my account password. However, a few days later, my Apex Legends account was banned. I am unsure whether this was triggered by the suspicious login or IP changes, but I am absolutely certain that I did not violate EAs rules or engage in any prohibited behavior.Over the following months, I reached out to EA support multiple times and provided all necessary evidence, including screenshots of the suspicious logins on both Steam and EA. Unfortunately, EA chose to uphold the ban without conducting what I believe to be a thorough review of the ************ October 2023, my EA account was briefly unbanned, but almost immediately re-banned again. This inconsistent action is confusing and raises questionsif the account was safe to unban, why was it banned again right away?This year, I downloaded my EA data again and found that there were no signs of abnormal activityand, strangely, all IP login records had been removed. This lack of transparency is very disappointing. I have always been a loyal gamer, and I have never violated the rules in any game. I have invested a great deal of time and money in my Apex Legends account, and the ban has erased all of that without proper justification. I am not seeking a refundI only want my account to be unbanned so I can continue enjoying the game I love.I truly hope you can assist me in resolving this matter.Thank you for your time, and I look forward to your response.Sincerely,Pang

  Business Response

  Date: 05/22/2025

  Thank you for raising your concerns with us. 
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23363165
  
  I am rejecting this response because:
  First, EA claims that I violated their Terms of Service, yet there is no indication in my EA data that shows any such violation. This is exactly what confuses me. EA should clearly state which specific rule was violated and provide concrete evidence. I have already submitted proof of suspicious IP logins on Steam, showing that my account was accessed from a foreign location without my knowledge.
  If EA cannot present solid evidence that I, as the account owner, violated the Terms of Service, then they have no grounds to ban my account. If any violation occurred, it was committed by the hackernot me. I am a legitimate player who respects the rules.
  I believe EA has not properly investigated my case and simply used the phrase violation of Terms of Service as a vague justification to ban my account without basis. If EA can claim I violated their Terms of Service, then as a consumer, I can say they have violated my consumer rights. I spent a significant amount of money on this account, and now its banned without explanationthis is completely unreasonable. Using "Terms of Service violation" as a blanket excuse only shows they have no real evidence.
  Second, EA says I can contact their Terms of Service team if I have new information. Whats laughable is that from 2023 to 2025, I contacted EA support more than a dozen times, and every time I either received copy-paste replies or no response at all. This is not how a responsible company should treat its players.
  Third, EA has yet to explain the confusing behavior of unbanning my account in October ******************************************************** this shows a lack of confidence in their own decisions. If they truly believed my account had violated the rules, why unban it at all?
  I am completely dissatisfied with EAs response. I respectfully request that EA conduct a thorough manual investigation of my account activity and assign a real humannot an automated system or AIto communicate with me directly. I believe this issue deserves a full review and that my account should be reinstated.
  Thank you very much, BBB, for your help and support. I truly appreciate it and look forward to your reply.
  
  Sincerely,
  ****** ****

  Business Response

  Date: 05/26/2025

  Thank you for raising your concerns with us. 
  
  Were unable to discuss account details without verifying the account holder, however we've reviewed the account several times and the action taken was due to a violation of our Terms of Service and the conclusion provided directly to the account owner.
  
  We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team and on why actions may be taken, please visit our article on EA Help: **********************************************************************************************************;
  
  Thank you,  
  Electronic Arts 
  EA Help 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company didnt clearly indicate that there is no native iPhone app for their product but requires a workaround to work on iPhone and requires you to reset the app every 7 days. This potentially makes it unsafe. Was not clear in advance - appeared to be an iPhone app since they say it works on iOS. Complained and they wouldnt offer a full refund. Im not jumping through hoops to use an app thats supposed to work on an iPhone. If youre an iPhone user buyer beware.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Pogo Technologies, Inc. has been resolved.  They eventually returned me. it was a hassle  
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  ZG

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid for the video game FC25 and there is a bug with their in game transfer market which is pivotal to the game which is missing from my version of the game.
  They said to complete the UT foundations which i did and this will grant me access to the transfer market but it never did. See the screenshots. I raised multiple cases with them for a refund since the game does not work properly but have never heard back from them.
  This is a well know problem which affecting other user for the pass 6 months but nothing has been done. See the forum
  *************************************************************************************************************************
  
  my cases
  refund
  
  Case #*********
  Case #*********
  
  my email for the game is ************************
  username *******

  Business Response

  Date: 05/22/2025

  Hello,
  
  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *********** should any other issues arise.
  
  Thanks,
  EA Help

  Customer Answer

  Date: 05/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  no refund issue

  The bug still exists 

  
  
  Sincerely,
  
  
  
  Jonathan I*

  Business Response

  Date: 05/26/2025

  Hello,

  We understand your concerns and appreciate your feedback. Your issue has been addressed, but if you have any further questions or need additional assistance, please reach out to us anytime at ***********.

  Regards,
  EA Help

  Customer Answer

  Date: 05/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because EA lied . Nothing has been resolved . The bug is still present and I never got a refund!
  
  Sincerely,
  
  
  
  Jon

  Business Response

  Date: 05/28/2025

  Hello,
  
  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *********** should any other issues arise.
  
  Thanks,
  EA Help

  Customer Answer

  Date: 05/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because. It HAS NOT been properly addressed. The bug hasn’t been fixed and I have not received a refund . They are lying !!!
  

  Nothing has been addressed!!!

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I beg you to help me. I have depression. I'm 19 years old. It was Apex **** ***** ** **** ******* *** * ********* I don't know what I can do without Apex. I've been permanently banned. I felt like my depression was about to hit and * ****** ** **** *** * ********* Please help my account. I swear I broke the rules of the game. The reason is that someone insulted my country, insulted me, I helped them win a lot of points, but I was still insulted. I think this is intolerable to normal people. He said this before I was muted and I felt really bad, but it was true that my account was blocked and I didn't understand. It's a mistake, and if you don't believe it, I have video evidence because I'm a streamer, a depression streamer. I hope to unlock my account, I'm a regulated gamer, I'm not a cheat player, and I will never take the initiative to curse, I hope to be aware to clear my name. Thank you.

  Business Response

  Date: 05/21/2025

  Thank you
  for getting back in touch with us with your concerns. 
  
  We
  reviewed the account and the activity which triggered the sanction in which
  violated the rules as stated by Terms of Service. 
  
  What rules
  that the game follows is the following:
  ***************************************************************************************
  
  The Terms
  of Service team has already reached their final review and upon their
  conclusion, it was shared with the owner, the player on the account.  The
  player is invited to reach out to the team again to dispute the sanction with
  new information that would assist with the investigation when contacting the EA
  Terms of Service team. 
  
  Thank
  you,  
  Electronic
  Arts 
  EA Help

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB customer service representative, hello I would like to provide feedback regarding the issue that my APEX account has been ********* September 2023, my account was stolen through brute force, resulting in the theft of both my account and email address. Through my efforts, I managed to recover my account in December. However, after recovering my account, I found that my EA had been banned. Secondly, after retrieving it, I still found that someone might have logged in to the account. Although I don't know who it is, it's definitely not my friend because I have never leaked my account and I haven't been to any other country either. My IP address does have login information from other countries and regions.I believe you can easily see them on my back-end data. Please help me check. I didn't mean to disclose the account. It's just that I don't know what caused the account leakage problem.I can assure you that I am a rule-abiding player. I have been playing apex for a very long time, and there are no obvious problems with my *** and record. Maybe there are only problems when cheaters steal. I have seen them playing the game, but when the theft occurs, I have no way to deal with it. I can only seek your help.loginLog *********-SG-17 ************* The 2025-05-13 T08:38:50. 668 z SUCCEEDED loginLog Central-HK ************** The 2022-09-05 T14: when. 817 z SUCCEEDEDloginLog Taipei-TW ************ The T10:2025-05-17 ". 849 z SUCCEEDED None of these is my login IP Most of my life and entertainment is APEX. I hope you can understand that APEX is more than just a game to me. It has been with me for so long that I can't bear to part with it. That's why I'm still looking for your help. Please believe **** just need a chance. I hope you can take a good look at my account data, check my account for *********************** reply to my account for me. I haven't done anything, but I have to keep bearing the punishment from hackers. This is unfair. Please help me! .

  Business Response

  Date: 05/21/2025

  Thanks for the message.
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  Thank you.
  EA Help
  Electronic Arts