Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

• 

  Electronic Arts, Inc.

  590 W Central Ave #E Brea, CA 92821

• 

  Electronic Arts Canada

  4330 Sanderson Way Burnaby, BC V5G 4X1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am very glad to have such a platform to help me solve problems.I am a gamer from EA Company.I found you in the hope that you can help me resolve the unreasonable events I am encountering.
  Last year I was playing games at an ******** ****, but the next day it showed that my account was banned.I think it should be due to some misunderstanding.Then I sent my appeal email to EA according to the procedure.But they actually said that I used a third-party plugin.I feel confused as a gamer; I clearly know that it would cause serious damage to the game environment.I detest this behavior and will advise those around me to refrain from using it.
  Later, I appealed to EA multiple times but all ended in failure.No matter what I say, they will only say that we have already investigated clearly.But I checked the account login records.I easily found an IP address that does not belong to me.I contacted customer service again to express my concerns.But they can only say that we are sorry for your situation, but we cannot do anything about it.
  A long time has passed since the matter.There is still no clear reason.I don't know what to do.Later I learned through the internet that you are the organization that helps us hopeless consumers.Can only take a desperate gamble.I hope you can help me.

  Business Response

  Date: 05/21/2025

  Hello,

  We've reviewed the account, and the action taken was due to a violation of our Terms of Service. This has already been addressed, and the conclusion was provided directly to the account owner. If the player wishes to dispute the
  If action is taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Regards
  EA Help

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB customer service, I'm here hoping that you can help me handle the issue of my EA account being banned
  
  My ea account was stolen before, and I couldn't log in to it until recently when I retrieved it. However, the account is in a banned state. I have no idea exactly why it was banned. But I gave feedback to the EA customer service, but it has been rejected all the time. I really can't understand. Why has my account been out of my control for such a long time? I finally managed to retrieve it, but was forced to accept punishment. Can I guarantee that I have never done anything illegal against my account and that it has been lost all along? Before it was lost, my account was still in good condition
  Please give me a moment to briefly describe the problems with my account:
  
  My EA account was stolen in August 2024, and I haven't been able to log in to it since then. It wasn't until recently that I retrieved the account through the initial email address. However, I found that there have always been login records from other people on the account, and
  There are many suspicious records in my email box
  **********.***
  
  *** ********** **** ********* *** * *************
  
  
  *** ************** ****** *** *
  ***************
  
  : *** ********** *** ****** *** * ***.*********
  May I ask if you can see these remote records everywhere? Please do help me convey this to the team. None of these are my logins
  
  My account has been successfully retrieved this year. I have my initial email address for verification, and I have recharged over 700 US dollars in the APEX game. Please understand that the account is very important to me. Please help me have the EA team carefully check the account issue. Thank you

  Business Response

  Date: 05/20/2025

  Thank you
  for getting back in touch with us with your concerns. 
  
  We
  reviewed the account and the activity which triggered the sanction in which
  violated the rules as stated by Terms of Service. 
  
  What rules
  that the game follows is the following:
  ***************************************************************************************
  
  The Terms
  of Service team has already reached their final review and upon their
  conclusion, it was shared with the owner, the player on the account.  The
  player is invited to reach out to the team again to dispute the sanction with
  new information that would assist with the investigation when contacting the EA
  Terms of Service team. 
  
  Thank
  you,  
  Electronic
  Arts 
  EA Help

• Initial Complaint

  Date:05/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking an account and data deletion. The "live chat" system on EA's help website does not function and my support emails have gone unanswered. I have had zero contact with this service and I am looking for a swift resolution, as the cases that I have opened have been marked as "complete". This is not the case. My account remains active. I seek immediate account and data deletion. The EA help service does not work. I will only be receiving contact through email at this time. Thank you.

  Business Response

  Date: 05/19/2025

  Hello,

  Upon review, we request the customer contact us at *************************** and well be happy to assist.

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23346372
  
  I am rejecting this response because: You haven't provided a platform for me to properly address the support team. Instead of the website, please email me at the address provided.
  
  Sincerely,
  
  Ed Marb

  Business Response

  Date: 05/21/2025

  Hello,

  Upon review, we request the customer contact us at *************************** and well be happy to assist.

  Kind regards,

  Electronic Arts
  EA Help
  
  

• Initial Complaint

  Date:05/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, dear BBB customer service. I'm contacting you because my EA account has been banned from sales. I would like to ask you to help me check the issue with my account. Also, my account was banned some time ago.And the email prompted me that I violated the sales agreement. However, I can provide all my consumption records. Most of my consumption records were made through steam, and I have also made malicious refunds. You can verify my EA and steam consumption records. I guarantee that everything was made through regular channels. Please check!At the same time, I hadn't logged in to my account for some time before the ban. Then my account was banned in December. I don't understand what caused the ban. And through data and email checks, I found that others tried to log in to my account. I don't know what means they used to log in. Please help me check the abnormal data on my account. And not long ago, I contacted EA customer service through the initial email. I protected the account and checked it, but the ban was not lifted. Therefore, I chose to contact you by email.loginLog Los%20Angeles-US-90060 ************* The 2025-05-17 T11: she. 998 z SUCCEEDED }, this IP is not my own login record. I can guarantee that there is a leakage problem with my account. I have my initial email address and I can provide verification. Please help me protect my account I'm a loyal ********************** fan. I can guarantee that my account has never been used for any violations and I have always been a rule-abiding player. I don't know why the account is like this. I need you to remind me and tell the *** review team. You can check from other information, such as IP, **** and machine code. I found an anomaly on the *** Please help me check it. Thank you for your help

  Business Response

  Date: 05/19/2025

  Hello,

  Upon review, we request the customer contact us at *************************** and well be happy to assist.

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 05/23/2025

   
  

  Complaint: 23346186 ??:23346186
  

  
  

  I am rejecting this response because:My account is unable to ********************** cases. I have tried many times, and that's why I'm using BBB. If I could contact the EA team through EAhelp, I wouldn't seek help through BBB. But obviously, my account has been banned for no reason and I can't create cases. No matter what I send, I don't have any case numbers. Although the picture shows that someone will contact me, several months have passed and I haven't received any reply. Other accounts will get case numbers and receive responses after contacting EAhelp, but my account just doesn't. Therefore, I request the EA team to check my account through this channel to see what sales agreement I have violated. As far as I know, The sales agreement ban on April 24th was a large-scale batch ban caused by a hacker attack on the EA database. Currently, most accounts have been unblocked by EA, but my account has not been unblocked. Therefore, I request you to help me check. Thank you for your understanding and assistance!???????,??:
  

  
  

  Sincerely, ???,
  

  
  

  *** ******* ????

  Business Response

  Date: 05/26/2025

  Hello,

  Upon review, we request the customer contact us at *************************** and well be happy to assist

  Kind regards,

  Electronic Arts
  EA Help
  
  

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.

  Business Response

  Date: 05/19/2025

  Thank you for raising your concerns with us. 

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you,  
  Electronic Arts 
  EA Help 

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding unfair treatment by Electronic Arts (EA).
  
  EA banned my EA SPORTS FC™ account without presenting any evidence or offering a legitimate appeals process. I lost access to hundreds of dollars’ worth of in-game purchases and content.
  
  After the ban, EA also canceled my EA Play subscription without my permission, cutting off paid access to other services. I was not refunded for the remaining time or purchases linked to the subscription.
  
  EA refuses to:
  
  Provide proof for their enforcement decisions
  
  Offer a dispute or appeal process
  
  Refund canceled services
  
  This is unacceptable. I am requesting a full refund for my lost EA Play subscription and an explanation for why access to my digital content was revoked with no justification. I also request a review of EA’s enforcement policies, which appear to be automated and lack any fairness or transparency.

  Business Response

  Date: 05/19/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: ************************************************************************************* *
  

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********.

  While I do not find the resolution satisfactory, I am choosing not to pursue this matter further, as I understand the BBB cannot enforce corrective action.
  Sincerely,
  Ahmad A*********

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2025 I was playing a game on **** gaming (********* **** *****) which is owned or managed by Electronic Arts (shows to gamers as EA Sports). I purchased a pack of 600 gems for $43.31 USD. I did so as I was playing a game that had me at a hard level, I purchased the 600 gems and immediately spent 325 of those gems (value of $21.66 USD) to buy a "Repair Bundle" I wanted to help me get through the hard level. As soon as I pressed the button to purchase, the game was briefly inactive and it refreshed, and when it did display again I found the 325 gems had been removed from my account but the item purchased was never put in my game account. I contacted EA_support and asked them to fix the problem. They were unresponsive and slow, I had to contact them multiple times. There website is horrible and the most unfriendly unclear customer service contacts and directions I have ever seen. I have been contacted by at least a half dozen contacts, they all appear to only read off scripts and do not fix anything themselves. Eventually I was told it was being submited to "in game" tech support. Now they are claiming I spent those 325 gems on other things but that is not true at all. I spent the remaining 275 gems outside of the game which caused this issue, but that is unrelated to the missing content purchased. I expect to be either reimbursed the 325 gems, or the $21.66, or receive the Repair Bundle I purchased but did not receive.

  Business Response

  Date: 05/19/2025

  Thank you for raising your concerns with us. 
  
  The customer has been in touch with our support previously and the issue has been properly addressed. 
  
  We welcome them to reach us again at *********** should any other issues arise.
  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:this is there canned response to all complaints they receive. The "forums" they send customers to for "help" (cough cough) are ineffective, never providing a satisfactory solution for the customer. They are literally stealing from customers. Their reply to me was trying to claim I spent the gems on "other things" - I challenged them to this and told them to document what they claim those 325 gems were spent on and they give the same canned response. This is a class action suit waiting to happen, there are hundreds if not more of angry customers for their failures at making things right.
  
  
  
  Sincerely,
  
  
  
  Robin W*******

  Business Response

  Date: 05/21/2025

  Thank you for raising your concerns with us. 
  
  The best avenue to report any bug reports of feedback is via the EA Forums. Community Managers gather feedback and reports from posts and discussions taking place here on the forums and will make sure that finds its way to the appropriate studios, so while not every post may have a direct reply, this will be the best place for that type of feedback.
  
  The customer has been informed of the outcome of their claim after multiple interactions with our support team. We’re unable to discuss account details without verifying the account holder, but if any further issues arise, they are welcome to contact us again at ***********.
  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have posted all interactions via the forums mentioned. It has fallen on incompetent support. I want and expect that if EA tech support does not properly investigate and respond only with "gems spent on other things" then use those same "investigating" skills to identify and provide to me what "other things" exactly 325 gems were spent on. It would be far easier and correct to either refund the 325 gems or the item which was purchased and not received. I have spent thousands of dollars on EA supported games (via ****) and am not spending any more money if they do not make this right. This should be a no-brainer for any reputable support. I'm not asking for anything other than my missing gems or missing purchased item. This is fraudlent if EA claims such ridiculousness.
  
  
  
  Sincerely,
  
  
  
  Robin W*******

• Initial Complaint

  Date:05/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear EA customer service, hello. My EA account has encountered a serious issue of being banned. I hope you can help me report my problem to the EA team and have the team investigate the abnormal data on my account.
  
  Here's the situation. Around mid-May, EA's accounts experienced a global BUG and were banned. Not only were many well-known self-media practitioners banned, but some professional players were also banned. Of course, the majority were ordinary players like us. At first, our accounts weren't banned, and they even prompted me with login errors. I was kicked out of the game a few seconds after I entered it, and no bans could be viewed on the official website. Then on June 13th, my account was inexplicably banned, but I did nothing and haven't logged in to it for quite some time.
  I really don't understand the reason for the account's ban. Could it be due to an abnormal IP address? After the ban, I checked the abnormal data of the account and found that I don't know where to log in to my account from these IP addresses, ** **, ** ** ** ** ** **, I can guarantee that I haven't logged in to my account in these countries, and I don't know how they logged in. I have my initial email address. Please help me protect my account, and the above situation is true.
  After these ips logged in, my account showed an error prompt. After some time, it became banned. Through the record check, I found that they had played through my account. I guarantee that these match records were not played by me. I request the EA team to check them. At the same time, I guarantee that I have never used any cheating behavior. I have never attempted to obtain game competition through other means either. I am an old player. I have played for hundreds of hours and I have also recharged nearly 800 US dollars in the game. I would not cheat on my account that has recharged so much. Please help me. Thank you for your patience. Thank you!

  Business Response

  Date: 05/19/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Thanks,
  EA Help

• Initial Complaint

  Date:05/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, EA consultant I am a loyal APEX player, and I think my account was blocked by mistake. I checked EA's terms again and again, and I am sure I did not violate any rules! I am also very familiar with EA's rules, and I have never violated them. I am a college student, and I often log in to my account in an ******** **** outside of school after school, but I suddenly found that my account was banned, and I don't know what happened. Maybe I used a dirty computer. I was banned after logging into the game in the ******** ****. All I can think of is that the computer in the ******** **** caused my game to be banned. Doesn't EA allow players to log in to the game in the ******** ****? I think it was the computer in the ******** **** that caused my account password to be leaked, which led to my account being banned, or there were some plug-ins in the computer in the ******** **** that caused EA to misunderstand, or some computers had been banned by EA, and I happened to log in to the game with a banned device. I invested a lot of time and money in my account, and I don't want my efforts to go to waste. This is not only a game account, but also my memories. In addition, I would like to provide some evidence to prove my innocence. I believe that Apex has a complete monitoring system and records, which can view my game records and operation tracks. If necessary, I can also provide my game videos or screenshots. I hope that through these evidences, I can prove that I did not cheat. Finally, I want to express my sincerity and regret. As a player who loves games, I cherish my image and reputation in the game very much.As a loyal EA user, I cherish my game account very much. In the past four years, I have not violated any prohibitions of the game. During the experience of my account being stolen, my account was mistakenly banned. I hope you can re-examine the game data and restore my Apex account usage rights

  Business Response

  Date: 05/18/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Regards,
  EA Help.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear bbb customer service representative, hello The main problem with my writing this email is that my EA account was banned three days after registration and was recently leaked. I need you to help me deal with the leakage and ban issues.And I found that my EA account was registered on October 19, 2024, but was banned on October 21, 2024. It wasn't until today that I discovered this issue. Could you please help me check what exactly happened and why my EA account was banned after only three days of registration? I also sought out customer service. He said it might be due to security issues or a sales agreement ban. However, my account only purchased Battlefield 1 through steam. Therefore, I have listed my steam consumption records, that is, the purchase record of Battlefield 1, in the attachment,A1 and A2 respectively. Please check that my EA account only has this one consumption record for purchasing games. I've just started playing the game, but my account was lost and then banned. Please help me ******** above, I saw some suspicious activities in the data:Moscow-RU-124489 *********** : the 2025-05-05 T11 45:47. 081 z Los%20Angeles-US-90060 ************** : the 2025-05-05 T11 07:02. 657 z Please help me protect my account and check them. My account has only been registered for three days. Please understand that I only purchased a discounted EA game. Other than that, I have not committed any violations. I have also cheated in any EA games. It can be said that I haven't experienced EA games much before my account was banned. ********************** do help me explain to the team the issue of account leakage and my account being banned after only three days of registration. Thank you!

  Business Response

  Date: 05/19/2025

  Thank you for raising your concerns with us. 
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 05/23/2025

   
  

  Complaint: 23343308
  

  
  

  I am rejecting this response because:Dear customer service representative, hello
  
  The main problem with my writing this email is that my EA account was banned three days after registration and was recently leaked. I need you to help me deal with the leakage and ban issues.
  
  Just now, when I tried to log in to my account, I found that my account password was wrong and there were many login records from other countries and regions in my email. I immediately sought out the online customer service. Through my email, they helped me retrieve my account, but they reminded me that my account was banned and there were suspicious activities in it, asking me to contact them for handling. So I immediately checked the account and wrote this email.
  
  And I found that my EA account was registered on October 19, 2024, but was banned on October 21, 2024. It wasn't until today that I discovered this issue. Could you please help me check what exactly happened and why my EA account was banned after only three days of registration? I also sought out customer service. He said it might be due to security issues or a sales agreement ban. However, my account only purchased Battlefield 1 through steam. Therefore, I have listed my steam consumption records, that is, the purchase record of Battlefield 1, in the attachment,A1 and A2 respectively. Please check that my EA account only has this one consumption record for purchasing games. I've just started playing the game, but my account was lost and then banned. Please help me check.
  
  Please ask the team to help me protect my account and check them. My account has only been registered for three days. Please understand that I only purchased a discounted EA game. Other than that, I have not committed any violations. I have also cheated in any EA games. It can be said that I haven't experienced EA games much before my account was banned. ********************** do help me explain to the team the issue of account leakage and my account being banned after only three days of registration. Thank you!
  

  
  

  Sincerely,
  

  
  

  ****** ******

  Business Response

  Date: 05/26/2025

  Thank you for raising your concerns with us. 
  
  Were unable to discuss account details without verifying the account holder, however we've reviewed the account several times and the action taken was due to a violation of our Terms of Service and the conclusion provided directly to the account owner.
  
  We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team and on why actions may be taken, please visit our article on EA Help: **********************************************************************************************************;
  
  Thank you,  
  Electronic Arts 
  EA Help