Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,296 total complaints in the last 3 years.
1,232 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
dear ggg

im luk i play apex for 6year also im a loyal player and i found ea helps me to slove the problem but they not doing suffs so i find you to help

the thing is me and *** duo in ranked matches and in one game with one japanese name controller randoms

my friend was land leader i guess cuz i switched out to window doiin stuffs and i pass to him when i came back me and *** landed on the tree and the randoms just solo land on skyhood i did not realize at the first time and i knlock down one guy after i get knlocked *** come res me and we both *** cuz we cant 2v3 at that time so i open my map and check where is my mate and then i saw that guy on Trial of the Bloodhound ******* **** i lost my controll

i was so mad at the moment that guy just trolling my rank *** and wasting my time didnt get any game experience is that apex 2v3 game? so i typed **** **** controller japanese im not racist at that time hes japanese name and fool and **** i just wanna say he is so **** and fool why hes playing solo and controller play like this so i type these thing but the system said i was Hateful Conduct maybe im not locial? im not good at english and i use the wrong trem maybe?

i felt depressed after saw the email i get banned and i tried to refelct myself why am i so rude i knew i did wrong and everything cant turn back

also ea cant make a system just hide these words? and then i got banned this

i spend so much cost on this game plz help me sir/medmadam
Business Response
Date: 05/14/2025
Thanks
for the message.
We've
reviewed the account and the action taken was due to a violation of our Terms
of Service. We regret that we cannot assist through this channel nor can we
overturn the violation here. If the player wishes to dispute the action taken
with any new information available, they will need to contact the EA Terms of
Service team directly.

For
more information on how to contact their team, please visit our article on EA
Help: *************************************************************************************

Thank
you,
Electronic Arts
EA
Help
Customer Answer
Date: 05/15/2025

Complaint: ********

I am rejecting this response because:dear ggg im luk i play apex for 6year also im a loyal player and i found ea helps me to slove the problem but they not doing suffs so i find you to help the thing is me and *** duo in ranked matches and in one game with one japanese name controller randoms my friend was land leader i guess cuz i switched out to window doiin stuffs and i pass to him when i came back me and *** landed on the tree and the randoms just solo land on skyhood i did not realize at the first time and i knlock down one guy after i get knlocked *** come res me and we both *** cuz we cant 2v3 at that time so i open my map and check where is my mate and then i saw that guy on Trial of the Bloodhound ******* **** i lost my controll i was so mad at the moment that guy just trolling my rank *** and wasting my time didnt get any game experience is that apex 2v3 game? so i typed **** **** controller japanese im not racist at that time hes japanese name and fool and **** i just wanna say he is so **** and fool why hes playing solo and controller play like this so i type these thing but the system said i was Hateful Conduct maybe im not locial? im not good at english and i use the wrong trem maybe? i felt depressed after saw the email i get banned and i tried to refelct myself why am i so rude i knew i did wrong and everything cant turn back also ea cant make a system just hide these words? and then i got banned this i spend so much cost on this game plz help me sir/medmadam

my ea account linked email is ****************************** plz help

Sincerely,

Luk R******

Business Response
Date: 05/16/2025
Thank you for getting back in touch with us with your concerns.

We reviewed the account and the activity which triggered the sanction in which violated the rules as stated byTerms of Service and the experience mentioned. With all this information gathered, we regret that we cannot assist through this channel nor can we overturn the violation here.

What rules that the game follows is the following:
***************************************************************************************

The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team.

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB customer service, hello
I'm contacting you because there is a ban issue with my EA account.
My EA account: *****************
It was banned around April 1st, 2025. However, according to the data check, the EA account was not logged in on that day. At the same time, the account was recently leaked. My account has not been activated for several months, but the data shows that someone has been logging in to the account recently, and there are many suspicious activities within the account. It seems that the account has been leaked.
Recently, I have retrieved my EA account via email, but there is a ban within the account. ase #*********, this is the case where I retrieved my email. You can ask the team to verify it.
And I have another issue that needs to be mentioned to the team, which is that the ***** bound to my account also led to the theft. This might be the reason for the loss of the EA account, as they were bound to the same email address together.
And I need the team to check these suspicious activities: ** *************
*** ********** ********** *** * *********
******** ** ************
*** ********** **** *** *** * *****************
****************
**************
*** ********** ********** *** * ******

Specifically, in December 2024, when I was on a business trip, I connected to the public Wi-Fi at the hotel. Then, I accidentally clicked on some websites to view them. Later, a friend reminded me that they might be some phishing websites. After about a while, my ***** was leaked, and when I was unaware of it, my email was blocked. I have never received any email notifications. Moreover, due to my busy work schedule, I have never logged in to my account. It was not until recently that my email prompted that my secure mobile phone had been changed, and then the passwords of the email platforms bound to my email were all changed.
Could you please help me explain the issue of my account to the team? Thank you!
Business Response
Date: 05/14/2025
Thanks
for the message.
We've
reviewed the account and the action taken was due to a violation of our Terms
of Service. This has already been addressed and the conclusion provided
directly to the account owner. If the player wishes to dispute the action taken
with any new information available, they will need to contact the EA Terms of
Service team directly.
Thank
you.
EA
Help
Electronic
Arts
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently bought the game Battlefield 2142 when it was on sale. I bought it hoping to play, I really enjoyed the game for the small amount I could play. I took a break from the game and came back to an email saying that I was banned for cheating. I did not cheat in the game. I contacted EA using their EA Help website and tried getting my false ban removed. They did not, I even asked if I could see any evidence as to how I was cheating to no avail, I sent multiple disputes and am still disappointed to see that they have not done anything to remove or explain my false ban. This is a known issue with EA it seems as looking through the discussion forums on ***** show that they have a track record for false bans and declining the false bans (sometimes instantly).
Business Response
Date: 05/14/2025
Thank you for raising your concerns with us.

The account in question is not associated with the email address or information provided with this report. We regret that we cannot assist through this channel nor can we overturn a violation.

If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly. For more information on how to contact their team, please visit our article on EA Help: *************************************************************************************

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/12/25, I bought **** 4 For Rent through the EA app. It became apparent within moments that the game was full of glitches that made it unplayable. I went to EA help forums to try to find a solution, and found that people have been asking for help for seven months with zero assistance given and no resolution to the problems. I requested a refund less than 24 hours later, and they told me DLC is not eligible for a refund. So theyre charging for products they know full well arent working and clearly have no plan to fix. No company should be allowed to get away with this.
Business Response
Date: 05/14/2025
Thank you for raising your concerns with us.

Upon review, we request the customer contact us at *************************** and well be happy to assist with their refund request.

We have included a link to our Help articles in relation to refunds below:

******************************************************************************

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 05/14/2025

Complaint: 23325332

I am rejecting this response because:
I followed the steps suggested before turning to the Better Business Bureau. I was told I would not be given a refund.

Sincerely,

***** ******
Business Response
Date: 05/15/2025
Thank you for raising your concerns with us.

With regards to the types of refunds outlined in the link - ***************************************************************************** - two different routes are outlined.

Under the Great Game Guarantee section, it does call out the following "Downloadable content (DLC) and in-game currencies are not refundable if purchased separately."

There is the second option listed at top of the page titled, "Your statutory rights", as were unable to discuss account details without verifying the account holder, we welcome the customer to open a case with us at *************************** where we'll be happy to assist.

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 05/15/2025

Complaint: 23325332

I am rejecting this response because:
As previously stated, I took the actions recommended before contacting BBB. I was told I would not receive a refund. It is not fair to tell me publicly that I can receive a refund while telling me privately that I cannot. If I was eligible for a refund that your employees failed to fulfill, then there is a problem not being addressed. Train your employees properly.

Sincerely,

***** ******
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im honestly really disappointed right now. Ive spent over $150 on EA games and cant even access my account because the verification emails just wont send to my inboxno matter how many times I try. Ive checked my spam folders, tried different browsers, reset everything possible, and nothing works.I thought maybe it was just me, but after looking through the EA forums, its obvious that this is happening to a lot of people. Whats even more frustrating is that it doesnt seem like EA is doing anything to fix it. No updates, no real answers, and no urgency. Ive submitted complaints and havent received any helpful responseor any response at all, really.I feel completely stuck. I paid for these games, and now Im locked out of my own account because of an issue on your end. Its not right. I want someone to take this seriously and actually fix the problemnot just for me, but for all the other users dealing with the same thing.If this doesnt get resolved soon, Ill have no choice but to consider legal action. Im not usually the type of person to say that, but Im not okay with losing access to what Ive paid for and getting ignored on top of it.Please do better.
Business Response
Date: 05/14/2025
Thank you for raising your concerns with us.

Upon review, we regret that we cannot assist through this channel. We request the customer contact us at *************************** and well be happy to assist with their account issue.

We have included some links below for their attention to assist with setting up EA Two Factor Authentication and adding a secondary email to their EA Account:

*************************************************************************************************
**************************************************************************************

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 05/16/2025

Complaint: 23325083

I am rejecting this response because:

I have done that multiple times & no one has gotten back to me yet
is there no way to contact me directly via email? This is incredibly frustrating! I only need to change my email with you guys to receive verification codes

Sincerely,

***** ******
Business Response
Date: 05/19/2025
Thank you for raising your concerns with us.
We've reached out to the customer to address the issue. For any other issues or concerns, we welcome them to contact us at *************************** and well be happy to assist.

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team, hello.
I am a long-term player of a game owned by Electronic Arts. My EA ID is ************.My banned account is *****************.
Electronic Arts banned my Apex account and accused me of cheating. As a player who hates cheaters extremely, he was accused of cheating and was banned from the game account. I feel very depressed and wronged. I filed a complaint with Electronic Arts, but they thought there was nothing wrong with their ban. I don't think they have seriously investigated my account and made a fair judgment. I hope the BBB team can help me remind Electronic Arts. Their inaction makes me feel that my legitimate interests have been violated as a user. Thank you for your help.
Business Response
Date: 05/13/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly
Kind regards,
Electronic Arts
EA Help

Customer Answer
Date: 05/14/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

Chang F**
I'm sure this ban is not my own problem. I downloaded the official data of ea to find out the reasons for my ban. The reason turned out to be that I hung up in the game I suddenly dropped the line during playing, the game prompt server was shut down, and I couldn't reconnect the game. This is the problem of ea server, which indirectly led to the closure of my account. As a player who hates hanging up in the game, I was banned for hanging up. I sent many complaint emails to the EA team, asking them to seriously investigate the reasons and lift the ban on my account. Every time they wrote back to me quickly, telling me that there was nothing wrong with their ban. I asked the ea team to conduct a more detailed investigation on my account.
Business Response
Date: 05/15/2025
Hello,
Upon review, we request the customer contact us at *********** and we’ll be happy to assist.
Kind regards,
Electronic Arts
EA Help
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As loyal players of many EA games, it is with great disappointment and anger that we report EA's indiscriminate account ban, which has seriously damaged the interests of players.

First of all, many players are suddenly banned during the normal course of gameplay. These players are not using any cheats or methods that violate the rules of the game. They're just having fun with the game, such as playing regular online battles in the APEX franchise or participating in the regular multiplayer campaign mode in the Battlefield franchise. However, EA banned their accounts without warning, making the players' previous investment in the game, including the time spent and money spent on the game purchased, the achievements unlocked, etc., instantly come to naught. This is a highly unfair treatment for those players who have been a long-time fan of EA games.

Moreover, judging from the feedback from the player community, the phenomenon of random account bans is not an isolated case. A large number of players have experienced similar issues in different EA games, suggesting that this is not an accidental mistake, but rather a serious vulnerability in EA's internal management or its ban mechanism. If this situation is not addressed, it will have a negative impact on the ecology of the entire gaming community, resulting in a significant decline in player trust in EA games.

We, the players, have invested a lot of emotion, time, and money into the game, and we have the right to play in a fair and equitable gaming environment. EA's arbitrary account banning behavior has seriously violated this principle and harmed the basic rights and interests of players. We hope that the relevant departments/institutions will pay attention to this issue, investigate EA, and require it to establish a more reasonable and transparent ban mechanism and appeal handling process to protect the legitimate rights and interests of players.

Thank you!

A group of disappointed EA gamers
Business Response
Date: 05/13/2025
Thank you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation
of our Terms of Service. We regret that we cannot assist through this
channel nor can we overturn the violation. If the player wishes to dispute
the action taken, they will need to contact the EA Terms of Service team
directly.
For more information on how to contact their team, please visit our
article on EA Help:
*************************************************************************************
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unjustified Account Ban with No Recourse or Option to Unlink from Other Platforms
I am writing to file a formal complaint against Electronic Arts Inc. (EA) for the unjustified banning of my EA account. I was banned without a clear explanation or any specific evidence of wrongdoing. When I attempted to appeal the ban, I received generic, copy-paste responses that did not address the issue or provide any path to resolution.

What’s worse, this banned EA account is still linked to my third-party gaming accounts (e.g., *****/***********/****), which effectively blocks me from accessing games and content I legally purchased on those platforms. EA refuses to provide a way to unlink my accounts, which seems both unethical and potentially anti-consumer.

I am requesting either:

A proper investigation into the ban with transparency,
OR

The ability to unlink my EA account from other platforms so I can continue to use my legally purchased content.

EA’s current customer service and appeal system have failed to provide an adequate or fair resolution. I hope BBB can help mediate this situation and hold EA accountable for consumer fairness.
Business Response
Date: 05/12/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Thanks,
EA Help
Customer Answer
Date: 05/15/2025

Complaint: ********

I am rejecting this response because:
Sorry, but I won’t be contacting your EA team myself — you haven’t provided players with a proper and consistent communication channel (the online chat button appears almost randomly). My ban date shows as late October 2023, but I did not play any PC games on this account during that time. I demand a detailed explanation for the ban, and I will pursue this matter to the end.Please unlink my banned account from all associated platforms. It’s truly ridiculous and absurd that you freeze and ban accounts while preventing them from being unlinked from other platforms. Your anti-cheat system has always been poor in performance — just log into the game and see how many players are still blatantly using cheats. You take no action against them, yet you frequently and inexplicably ban legitimate players like us?

Sincerely,

Y.l. W**
Business Response
Date: 05/16/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Thanks,
EA Help
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.
Business Response
Date: 05/12/2025
Thank you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:05/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Customer Service,
I'm contacting you because there is a ban issue with my EA account.
My EA account email: *******************
EA id :********

I registered it myself on November 24, 2023. However, the account was only banned once a week, that is, on November 30, 2023. I asked the team to help me check what happened?
The banned email said that I violated the sales agreement. However, I merely purchased discounted games through the ***** platform and I had any other violations. I have no idea what exactly happened to my account?

Moreover, my account is unable to create cases. I need you to help me report this issue to EA. I can't create any case numbers through EAhelp. Every time I contact the EA team responsible for handling the ban through EAhelp, I fail. I contacted the EA forum manager, and he said that I could change my email and then contact the team. However, the EA online customer service is unwilling to help me change my email address. I have no choice but to seek your help. The account was registered by myself. I can provide the initial email address. Also, I have attached my consumption records in the attachments, A1 and A2. I request the EA team to check and verify them. At the same time, I need the team to check my ban. Send the results of the investigation into this complaint back to the email address bound to my EA, that is, *******************.

The account is very important to me because it links to my *****, and I promise I haven't done anything. Could it be that the account has been leaked? If that's the case, I request the team to check and protect my account. At the same time, please be sure to ask EA to check why an account that was registered for less than a week was banned and has not been lifted for two years. Isn't this a random ban on players' accounts? Meanwhile, please make sure they reply the investigation results to my email! Thank you for your help!
Business Response
Date: 05/12/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Regards,
Electronic Arts
EA Help

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Electronic Arts, Inc. is NOT a BBB Accredited Business.