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Business Profile

Solar Energy Equipment

SunPower Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,282 total complaints in the last 3 years.
    • 346 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against SunPower, from whom I entered into a contract on August 22, 2024, for the purchase and installation of a solar panel system. The system was intended to reduce my reliance on traditional utility providers and lower my energy bills. Unfortunately, I have been left in a highly distressing situation.After purchasing and installing the solar panel system, the company has since filed for bankruptcy, leaving me without any technical support, warranty coverage, or operational assistance. The system is no longer functioning, and I am now forced to pay both the financing costs for a non-functional solar panel system and my regular electricity bill to the local utility company.I feel completely abandoned by SunPower, and this situation has placed a significant and unfair financial burden on me. I made this purchase in good faith with the understanding that it would be a long-term investment, supported by a reputable company. That trust has now been violated.I am seeking the following resolution:Guidance or assistance in resolving the financial obligation related to the non-operational *********** identifying any available recourse for consumers in my position due to the companys ****************** in holding SunPower accountable for leaving customers stranded without working ********************** or support.Please advise on how I may proceed with this complaint and if any actions can be taken to support consumers like myself who are now left paying for both an inoperative solar system and standard utility usage.Thank you for your attention to this matter. I look forward to your guidance.

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunpower was in Active Bankruptcy Case NO. 24-11649 (CTG) Notice of Date was August 5, 2024 The new company acquired the files in December 2024. ************** started reporting lates AUGUST 2024 event though they didn't have the account until December.The **** requires that only accurate and verifiable information be reported to credit Bureaus. If the acquiring company did no have access to the account until December 2024, they may not be able to prove or verify late payments from August to November.The original company no longer managed the account after filing Chapter 11, and the new company didn't take over until December there was no one to collect payments during that transition. This could fall under a billing error" or improper reporting", and late fees and credit dings may be improper. under 15 US Code 1681b- Permissible Purposes of Consumer Reports !5Us Code 1681q Obtaining Information Under False Pretenses !% US Code 1681o Cicil Liability for Negligent Non Compliance. Fair Reporting Act (FCRA)-15 Us Code 1681

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family lost our Altadena home on January 8, 2025, in the ***** Fire (a total loss). SunPower ************ (SunPower) installed a solar panel system on home's roof in ******* August 2024, SunPower filed bankruptcy. SunPower Financial andSunStrong Management("SunStrong") continued to provide billing services, customer service, and technical support.On January9th, I informed ********* of the loss of our home and was told to submit a "life event" online.I could not complete that online because there were no options for a life event thatresulted from anatural disaster. I contacted ********* again on February 7th about the total loss and requested that ********* cancel our Solar Lease. I was told the request would need to be reviewed by ********* as a "maintenance/repair" issue, and was offered a postponement of payments that began on February 9th. I contacted ********* again on March31st, and requested an update. I was told that the request was still under review by SunStrong. I contacted ********* again on April7th and April 8th, but was not given an update. I contacted ********* on May 20th, and requested an update. I was told that my request should not have been processed by ********* as a "maintenance/repair" issue.The representative who I spoke with said that she would elevate my request to a manager.I contacted SunStrong on May 23, 2025. The representative who I spoke to believed she understood a way to cancel the Solar Lease, but after speaking with her helpline, she told me that there was nothing that she could do to process the request and would elevate my request to her manager. She was able to postpone the payments again beginning on May9th. No one from ********* has since called me back. ********* should have insured the panels. The complete destruction of the system did not result from our gross negligence nor did we intentionally damage the system.********* should have filed a claim with their insurance company concerning this loss.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a phone call on May 7th in regards to my solar panels. One of my solar panels were not working properly and it says for me to seek assistant. I am paying over $500 a month for solar panels to be working properly and the representative said that I would need to wait ****************************************** and this isn't even fixing the issue. I do not feel that this is right if I am not paying customer I believe that the product should be fixed or I should hold pay until it's fixed. It is not proper that I am being billed automatically monthly for this nor do I want this to affect my credit. I would really like some assistance

    • Initial Complaint

      Date:05/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunpower was my initial provider for electricity when as a first time ********** purchased my home. It was part of the agreement as far as owning the home. Now they filed bankruptcy and gave my personal information to an llc that now collects there payments. My issue with this is that I've called numerous times about termination of my contract because the new company isn't holding up to the standards corresponding to sunpower when I obtain the service. As a consumer I was to get refunded at the end of the year for not consuming a certain amount of light. But this new company says they didn't make those agreements to the consumers .The problem being that we consumers are obligated to keep the panels but them not to keep the purchase agreement guidelines that were but when we initially agreed to the panels. I want these panels off my roof these people gave our personal info without consent and yet we are in the obligation to keep them...this is robbery and unfair.

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My solar system is having an issue and I cannot get a hold of Sunpower. Since their bankruptcy they have changed ownership and now I can’t contact anyone. The phone numbers I call ring once then hang up and I’ve submitted a request for service online but have received no response. I’m not sure what to do when a business automatically take money from my bank every month but doesn’t provide the service I signed up for. Please advise.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SunPower has been sold and there has been no way to contact them for a roof leak that should be under warranty.
      I have been trying to reach them for 9 months including reaching out to the other vendors listed on their website.
      All emails have been returned as undeliverable.
      The leak has now caused interior damage which will also need to be repaired under the warranty terms.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a SunPower system in 2015 and entered into a lease with SunPower financial. My decision to purchase a SunPower system was based primarily on their Production Guarantee.
      The system has failed to meet the "guaranteed" amounts from day one. On average, the system produced about 50% of the guaranteed amount, during the 8 years I was able to monitor it. I have been unable to monitor it since then.
      I recently requested a UCC release to facilitate a HELOC on my residence. Despite a promise of a release in 25 days, it came after twice that long and only after the HELOC was refused. At the same time, I requested a buy out, and received a quote of all the remaining payments plus tax (over $25000), even thought tax was already in the payment amounts.
      I have made several requests to have the system repaired and/or brought up to the guaranteed performance, with no response from installers or repair personnel. With SunPower in bankruptcy, I am not confident of getting any help. However the new bill collectors, ****** ********** are relentless in trying to keep getting payments for a system that doesn't work as promised, with issues that no one will address.
      I am withholding any future payments until I receive some indication that anyones cares about anything except collecting money for a system that doesn't work as guaranteed. I hope other SunPower customers will follow my lead. Perhaps, if enough people stop making payments, SunPower, or anyone, will listen.
      Just a note. After the system was installed, I had a major leak in the roof which I had to get repaired at my cost. I knew the installers, so I gave them the benefit of the doubt. The inatallation company, however, also went bankrupt a few years later.

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunpower installed panals on our roof. A year after the installation the panels have caused a leak in our roof. They have gone bankrupt and apparently nobody is taking over their warranties. Not sure who we should contact.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our home in 2021,
      We took over a lease of Sunpower Solar Panels,
      They were not working,
      We made dozens of requests for repair, the panels were never repaired.
      Sun power owes us our monthly premium, plus damages for the solar power we could have used to offset our electricity bill had we used another company during this period.

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