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Business Profile

Solar Energy Equipment

SunPower Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Important information

Complaints

This profile includes complaints for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,282 total complaints in the last 3 years.
    • 346 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a solar lease and our solar has been out since June 7th. I have extremely severe asthma and need medical equipment day and night as well as the a/c on constantly.I have contacted SunPower by email probably at least 20 times and have phoned probably 30 times and am left on hold an hour and a half each time. At one point, I got a hold of a person who sent me to a woman named ***** who referred me to "escalations." The person in escalations, *******************, tells me that even though they've had the part for weeks to repair my solar, I have to wait for someone to schedule to repair it. Nobody is contacting me to schedule it, nobody will give me the contact info for the person so that I can call them to schedule it, **** does not return calls or emails. I continue to try to get through to SunPower and they ignore all attempts at communication. In addition to leaving voice mails, and emails, I have left messages on their ******** page, comments on their You Tube Channel, I have used their chat on their website, etc. I have literally exhausted all avenues. Please help!

      Business Response

      Date: 09/21/2022

      SunPower has addressed these concerns. We currently have repairs underway as we are waiting on material.

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar system purchased has stopped working. As per lease agreement with Sunpower, it is their responsibility to remedy any technical issues. They have continued to bill me, despite system not functioning. It's been 3 months since original Complaint was filed. **************** provides no update. I've been told the last few times I've called that I would receive a call back and never receive one. Because Sunpower is in violation of their lease agreement, I would like the system removed and be done with business with the company.

      Business Response

      Date: 08/18/2022

      SunPower first attempt to resolve issue was unsuccessful. We have started the process to order required parts to bring customer's system to full functionality. Customer is aware and has been updated of case status.

    This business is not BBB accredited.

    revoked BBB accredited business seal

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