Reviews

This profile includes reviews for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunPower Corporation

  1414 Harbour Way S Ste 1901 Richmond, CA 94804-3606

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  SunPower Corporation

  262 Washington St Ste 700 Boston, MA 02108-4632

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  SunPower Corporation

  102 W 38th St Fl 7 New York, NY 10018

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  SunPower Corporation

  51 Rio Robles San Jose, CA 95134-1858

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  Sun Power

  300 American Metro Blvd Ste 230 Hamilton, NJ 08619

Review Details

• Review fromRebecca B

  Date: 12/05/2024

  1 star
  I understand sunpower was going through a bankruptcy. However I put in a request to transfer the loan because I was trying to move. Sunpower had all the documents and forms they needed on September 3rd 2024. I called them everyday to try and get them to rush this as I was closing on October 15th. Most the time I couldn't get ahold of anyone. And when I did it was after being on hold for 2+ hours. On October 1st they told me they hadn't received anything and it would be ***** days from that date. Even though I had proof that I submitted everything on September 3rd. I continued to call everyday until October 10th when my buyers ended up backing out. Sunpowers inability to get transfer paperwork done cost me the sale of my house. When I spoke to them last they told me it now a ***** day wait because they are getting thousands of requests a day. If that is true they need to find a better way to manage these requests because no one will be able to move because no one will be willing to wait that long.

• Review fromRobert R

  Date: 12/05/2024

  1 star
  My system has been down for 2yrs and counting. There is no time on when they will have my system back running but I am still being expected to pay a bill for a system that has done nothing in 2yrs. The company they outsourced to repair stopped in the middle of the repair due to non payment from sunpower. So the opportunity to repair my system has been available but sunpower dropped the ball and now chapter 11. Now I am stuck with an electric bill and sunpower bill with a system that doesnt work. So much for the system guarantee to work part of my contract. Ive been told to be patient and launch has nothing to do with the repair side of things but cant stop the billing and threatening debt collection. Zero stars if possible.

• Review fromDavid O

  Date: 11/20/2024

  1 star
  We have had a Sunpower system on our home since 2021 which we bought outright (no lease or loan). Our home is currently in escrow and the title company keeps saying we have to transfer ownership of our system per *** rules prior to closing. I have researched the website and tried calling numerous phone numbers and cannot get answers how to transfer ownership/warranty to the buyers of our home. Everything keeps referring to lease programs and not owned systems. Finance department kept trying to have me fill out a form that keeps referring to a leased program and had no answers for me. Because of this lack of customer service this may cost us the sell of our home.

• Review fromWilliam K

  Date: 10/03/2024

  1 star
  SUNPOWER What is going on with the work order for repair, I am paying THOUSANDS dollars to SCE !!!I found out that 1 of 2 inverters was out of order when I checked electricity bills which read $2381.62 for Jun/2024 and $4108.45 for Jul/2024 but before those amounts I had paid about $400 in a YEAR(not a month). I called Sunpower to check the solar system around late Jul and very early Aug/2024, and it said one of 2 inverters were out of order and an work order was placed to it's tech team.A couple of days later, I got a news about chapter 11. I called so many times for a couple of months and it always said that there was nothing it can do at the moments and now it has turned to AI answering over the phone. But the thing is that I am still paying the lease amount of $411.05 and I am not able to contact any person in Sunpower to take care of that repair. There have been AI answering on the phone, no Human answers the phone at all. ****** still charges $400 - 500/month.

• Review fromGregory F

  Date: 09/14/2024

  1 star
  Customers an't even make payments reliably--- portal does not work, can't reach anyone by phone and they send threatening emails if you have a lease. My system has not worked since ***** resulting in $4500 electric bill. I am paying for nothing. Sunpower collects and monitors information about the status of their equipment but I did not know until SCE sent me a bill. Sunpower is out of business because of lawsuits and mis-management. The government should regulate these companies because they are using long term financial instruments and have liens on properties but do not have to account for their financial stability. This criminal. I encourage customer to do research on their new potential owners Complete Solaria and write their Board but keep in mind if you have a lease that Complete Solaria stock price is about $1.47.

• Review fromTony L

  Date: 09/13/2024

  1 star
  My solar panel service was transferred to SunPower without my acknowledgement. Now they set up a new payment system needing me to update my info. But I never received any mail to help me set up the system such as the account number. I have to keep calling the customer service, which never has a real human being to take my call. But they keep leaving my voicemail to set up for payment. WTF, you need to cooperative as well even I want to avoid owning money. Overall, terrible technology transfer ever, worst.

• Review fromScott U

  Date: 09/12/2024

  1 star

  Scott U

  Date: 09/12/2024

  SunPower is a garbage company. We cannot close escrow as we are trying to move out and sell our house. We have a builder we are trying to move out and the buyer has been waiting. SunPower is terrible. We have waited nearly 2 hours on the phone with them.

  SunPower Corporation

  Date: 09/13/2024

  We're sorry to read about your current concerns and experience. Your account and review have been submitted to our finance team for further escalation and assistance. We appreciate you bringing this to our attention.

• Review fromAdam P

  Date: 09/03/2024

  1 star

  Adam P

  Date: 09/03/2024

  We're trying to close on a house that we've been in escrow on for weeks now, and we can't close because the sellers have a lease with SunPower and SunPower Financial has not sent over the transfer agreement. I've called SunPower Financial five times in the past week, during their listed business hours (7am-7pm CST) and have yet to talk to a human being. After being on hold for at least 1hr 40min, an automatic recording comes up "you've reached SunPower after hours, call back during regular business hours." Well, I've ensured to call in the morning and mid-day. It's impossible.We literally can't close on this house because SunPower hasn't sent over paperwork for a lease transfer. It's infuriating.My call log the past week | total hold time: 8 hours and 35 minutes 5 calls.8/26/24 (on hold for 1hr 41 min)8/27/24 (on hold for 1hr 51min)8/28/24 (on hold for 1hr 41 min)8/30/24 (on hold for 1hr 40min)Today, 9/3/24, (on hold for 1hr 42min)I've talked to nobody. It's insane. I realize they're going through bankruptcy, but that doesn't mean the day-to-day operations just cease to happen.

  SunPower Corporation

  Date: 09/09/2024

  ****, we apologize for any inconvenience and understand your frustrations. Your concerns were submitted directly to our financial team to follow up and assist you.

  SunPower Corporation

  Date: 09/09/2024

  ****, we apologize for any inconvenience and understand your frustrations. Your concerns were submitted directly to our financial team to follow up and assist you.

• Review fromSteve d

  Date: 08/30/2024

  1 star

  Steve d

  Date: 08/30/2024

  Wow where to start. We selected them after interviewing several. We selected them based on several factors. What we failed to see was how poorly they are organized. This was over a year ago by the way. They would send a crew out to do part of the job, but that crew would not know what the other crew was doing. I felt like I was their project manager. There was a lot of miscommunications between these groups. Some groups were poorly trained and other had to come behind them and fix their work due to it failing some sort of quality check. I was told by some of the employees that they just grab people off the street. Anyway- lots of issues and it did not work properly. It took 6 months after installation and 6 different groups of people to come out and fix it to get it to work. I have a clay ***** They broke some tiles. I asked for a final check on broken tiles, and they ghosted me. I guess that is my problem now. When I saw the bankruptcy notice, it was not a surprise. I would strongly encourage you to do your research but there is no way I would recommend them. I would like to give them zero stars but I guess that is not an option.

  SunPower Corporation

  Date: 09/09/2024

  Hi *****, we're sorry to read about your experience and want to help. Your review and concerns have been submitted to our Escalations Team for review and follow up. You can expect to be contacted in the next 24 business hours.

• Review fromCorinne G

  Date: 08/22/2024

  1 star

  Corinne G

  Date: 08/22/2024

  Escalation team is a JOKE! They say they will "TRY" to get it done by days end, and truly did nothing! Direct contact messages do nothing. On Hold again this evening, it reached two hours and 01 into the hold then a recording comes on to say "you've reached SunPower after hours" call back tomorrow during regular business hours and hung up on me. Spent over 3 and a half hours wasted on hold trying to get resolution.

  SunPower Corporation

  Date: 08/23/2024

  We're sorry to read about the long wait times and appreciate your feedback. We have escalated your concerns and you can expect a specialist to reach out soon to assist you.