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Business Profile

Organizing Services

ProOrg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Organizing Services.

Complaints

This profile includes complaints for ProOrg's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ProOrg has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ProOrg

      2436 S Whitney Blvd Rocklin, CA 95677-2650

    • ProOrg

      4809 Etna Ct Carmichael, CA 95608-1007

    • ProOrg

      5720 Terrace Dr Rocklin, CA 95765-4143

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/29/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: September 2, 2023 AMOUNT OF MONEY I HAVE PAID FOR STORAGE FEES: $1,020.00 Started at $50.00 per month.WHAT BUSINESS COMMITTED TO PROVIDE:Sell certain personal property identified by lists of all items and had a copy in the bags ****** picked up from ******* from her home. ****** later produced a ****** DOCUMENT listing over 300 items (and still has not been updated which I was told she would do and am still waiting) very large and notable to download to be part of this complaint. ******* can produce a copy of each list for BBB complaint please advise.1.Waiting for my share of payment of last items sold by ****** (some time in Sept . 2023).2.Communication break down does not respond to my telephone calls-voicemails, texts and emails.3.Return my personal property (my collectibles in her home and in storage so she says) as soon as possible. 4.****** AGREES TO CANCEL CLAUSE IN CONTRACT: Should Client elect to cancel this agreement for any reason, ProOrg will be paid the sum of $1,000.00 for the time invested and in addition, will be responsible for any commissions on active sales. WHETHER OR NOT THE BUSINESS TRIED TO RESOLVE THE PROBLEM.1.NO. ****** indicated in phone calls prior to September 2023 that the market for the collectibles was bad. Her position is to wait a while and see what happens. THIS HAS NOW BEENFIVE (5) MONTHS.During this time the collectibles are safe in storage and I am paying $60.00 a month for safe keeping.2.IT IS MY OPINION ****** does not have the time needed to try to sell the collectibles with a full time job and needs of her family.3. THE BUSINESS DOES NOT SEE A PROBLEM. THEIR POSITION APPEARS TO BE AS A STORAGE UNIT OWNER. I AM PAYING $60.00 FOR THE SAFEKEEPING OF MY COLLECTIBLES AND WHEN I STOP PAYING THE COLLECTBLES BECOME THEIR PROPERTY TO DO WHAT THEY WANT WITH THE PERSONAL PROPERTY.I am not aware of any account number, order or tracking number concerning my contract with PRO ORG- ******.

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