We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Private Schools

The Goddard School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private Schools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 3 year old son who is non verbal and not potty trained was supposed to start preschool on Monday, March 6th at Goddard in the new ********* location. I had filled out the registration packet in December explaining this to them. I also wrote about my son's situation in an email to the owners. For 3 months they said he could join their school. Then the day before my son was supposed to start school, she told me my son cannot join because he would be unsuccessful since he is not potty trained. She then said he cannot go because he threw a tantrum when my dad took my son on a tour of the school on Friday, March 3rd. It is normal for 3 year old children to throw tantrums. She also stated that because he is non verbal and not potty trained and because of his tantrum on the day he toured the school that he is not welcomed to go there. In an email, she said it is irresponsible and negligent for a parent to thrust a child in a program without the tools to be successful. She said my son would not be successful in her school. She also said it is the parent's responsibility to inform them if a child has special needs which I did inform them of this in writing twice. The negligence is on the owner. It sounds to me that she did not read the registration packet or the email I sent them. This 100% inconvenienced my family and my son by her rejecting my child at the very last minute when we were relying on him to start daycare on March 6th. Had she been responsible and told me upfront that he would not be a good fit and if she told me this in a caring way then this would never have been an issue. Instead she wrote me a very condescending, degrading email to me speaking to me as if I am a bad parent. I do not appreciate being treated like trash. I am very upset that she spoke to me in an unethical and condescending manner. It sounds to me like she is also discriminating against my son.

The Goddard School is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.