Hearing Assistive Devices
McDonald Hearing Aid CenterInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints. Complainants generally allege that the company specifies a 30-45 day waiting period for refunds, but that it takes much longer to actually receive the refunds. In some cases the complaints indicate that the consumers waited for 3-4 months before receiving the requested refund.
The company responds to complaints by explaining their refund process, delivering the product or providing refunds.
We wrote the business on June 4, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. The company responded to our request on July 3, 2014, indicating that customers must complete refund request forms stating the reason for the requests which are then sent to corporate for review. The company states that once the refund is approved it is paid within 45 days almost without exception. McDonald Hearing Aid Center admits that occasionally a refund will exceed the 45-day time frame due to administrative issue. The company indicates that when an error in the refund process is discovered, it is rectified immediately to ensure it doesn’t happen again.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
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